Nice hotel, friendly staff. Nice pool area
Posted Mar 13, 2017
Our hotel stay was pleasant, staff was very nice. The food at the buffet was never really hot, just luke warm. Only the soup was hot. Pizza station and coffee station was great. One huge complaint was the extra tours available through Jamaica Tours. Went on the Luminous Lagoon tour ... rip off and waste of time. They charge too much $; didn't advise me that it was a 2 hr ride (made 5-6 pick up stops at other hotels); once we arrived at the lagoon, they jam pack a water vessel. So packed that my daughter along with other guests had to sit on the laps of their family. Ratio of people to seats which the vessel accomadated was excessive. They placed plastic chairs in the middle of the vessel to accommodate all. Ride to one side of lagoon was 15 mins r/t; didn't see any luminous water at all. I complained to Jamaica Tours for a discount, multiple people were disappointed but they offered none. Said that because it was cloudy during the day the water wasn't luminous. This in spite of the fact I had checked with the desk TWO times that day to make sure the tour was still on since the weather was not good. DO NOT TAKE THIS TOUR!!
Comment from Hotel Management
Mar 15, 2017 by Velona W., Hotel Management
Thank you for visiting our resort and taking the time to share this great review of our hotel. We note your concerns and can assure that same will be addressed.
Your commendation are appreciated.
It was our privilege to have been given this opportunity to serve you, and we look forward to the pleasure of your next visit someday soon.