Ratings based on 329 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great beach, good food, friendly staff

Posted Jan 3, 2017
This property has a great beach, and you are able to snorkel right there on the property. The waterpark is a huge plus for the kids. As all-inclusive resorts go, the food is solid. No, it's not like dining at restaurants in Chicago or New York City, but there are plenty of good options. The grounds are quite pretty, and the staff is so friendly, albeit slow at times. But it is, after all, Jamaica, so they take it slow and relaxed down there. Our room, which admittedly was just the basic room, was not inspiring: fairly basic, cramped for a family of four, and nothing special. But aside from sleeping, we weren't in there much, so no problem. There are suites available, so if you can splurge, you probably should. While we typically like trying different resorts, nothing would stop me from returning to this one. It's nice to be in Runaway Bay since there are a bunch of excursions near Ocho Rios.
Comment from Hotel Management
Jan 16, 2017 by Scott, Hotel Management
Dear Steve, thank you so much for staying with us at Jewel runaway bay. We look forward to your return.
3 out of 5
by A verified traveler

ok

Posted Dec 31, 2016
Pros: good small water park for kids
Cons: consider peoples room reservations
put my reservation in a year in advance for 2 double beds and adjoining rooms for a party of 8. was supposed to have oceanview rooms but didn't get any of of it. had to get rollaway beds, no adjoining rooms and got chewed out for smoking outside on my patio. plus it took 2 hours to get from the airport to our hotel and when I asked about my reservation they said it was first come first serve. So I will stay in Montego Bay next time closer to airport and be first to arrive to get better rooms
Comment from Hotel Management
Jan 3, 2017 by Scott, Hotel Management
Dear guest, I am not sure who you booked with and who gave us information. You have to book oceanview rooms to get them. There is no smoking on the balcony and that is a Jamaican law. We are an hour and 15 minutes from the airport. thanks again and I am glad to hear that you enjoyed the waterpark
5 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Beautiful, not crowded, relaxing and fun!!

Posted Dec 27, 2016
We had a family of 8 with 'kids' ranging from 10-22. Lots of fun things for all ages. Beach was gorgeous and wide open. Water park and pools were great. Food was delicious and lots of choices. Would definitely go back!!! A perfect vacation!!
Comment from Hotel Management
Jan 3, 2017 by Scott, Hotel Management
Dear guest, thank you so much for staying with us at JRB
3 out of 5
Recommended
for Families
by A verified traveler from Alberta, Canada

Good place to take kids, water park, nice beach.

Posted Dec 20, 2016
Pros: Comfortable
Location: Nice pools. Golf across the road. Beautiful beach. Water park. Snorkelling, lots of tropical fish to see.
Enjoyed the water park & beach. Great place for inexperienced snorkelling. Food was good. Highly recommend for family vacation.
Comment from Hotel Management
Jan 3, 2017 by Scott, Hotel Management
Dear Kevin, thank you for staying with us at Jewel Runaway Bay. Happy to hear that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Jewel Resorts is awesome

Posted Dec 20, 2016
My family and I had a wonderful time during our stay at the Jewel Resort. The food was good, beach was beautiful, water park was a bonus, and Delmark at the front desk is THE BEST.
Comment from Hotel Management
Jan 3, 2017 by Scott, Hotel Management
Dear guest, thank you for staying with us at Jewel Runaway Bay. I will tell Delmark.
4 out of 5
Recommended
for Families
by A verified traveler from Portland, OR

Nice Hotel with a lot of beach and pool chairs.

Posted Dec 19, 2016
Pros: We liked the beach the most! out of the last 5 vacations, Mexico, (2) Dominican Republic (2), this was far the best
Cons: Please remove the straws from your drinks like Catalonia did. Preserve the beach and the coral. Too many straws left in the sand! :(
Location: We didn't explore too much outside the hotel.
cons: -sometimes there weren't any towels available till 10am -at the airport had to wait for the bus for over an hour -music on the stage too loud. I could sit by someone and not hear them, this is bad especially if you are with kids -no doors in the bathroom (it's fine it you go with family, but what about when you go with your teenagers?) -HATED THE MUSIC that was played on 11-12-2016, nonstop bass for like 8 hours till 1030pm, I've seen about 13 complaints about the music and nothing was done -beach not deep pros: -kids club 18 months and over and great staff there -great that they have plenty of chairs -several pools -non-motorized activities, activities overall -restaurants -air-conditioned -great beach -the coral reef -free transportation -bar service -the water slides that they added was really cool, but we've only spent one day there, we preferred the beach -no seaweed -Only designated smoking areas -last day we had a goodbye where they put up sheets like for bedtime and added extra towels for the last shower before next day check out. I've been to move expensive hotels and even they didn't do that.
Comment from Hotel Management
Jan 4, 2017 by Scott, Hotel Management
Dear guest, Thank you for your feedback. We handled the towel issue. on the 11th it was a private party. thank you for staying with us.
4 out of 5
Recommended
for Families
by A verified traveler from Canada

good food, great people, hotel a little dated.

Posted Dec 18, 2016
Pros: Great food and awesome water park
Cons: needs a little updating
I loved every meal I had, and I love food. I was there for my sisters wedding and it was really nice. the water park is awesome. The kids all had a blast. The staff were great. The sun was hot. I would recommend for anyone with kids. Great spot.
Comment from Hotel Management
Jan 3, 2017 by Scott, Hotel Management
Dear Melissa, thank you for staying with us at Jewel Runaway Bay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great service, clean resort.

Posted Dec 18, 2016
Good for family trips on a budget. Resort is dated and no elevators. There are bees at every bar. Grounds are maintained very well and staff is great! Rooms are clean, bathroom big and ocean front had great view.
Comment from Hotel Management
Jan 5, 2017 by Scott, Hotel Management
Dear Julie, thank you for staying with us. I am sorry that you did not like the old world décor. it was the same furniture as Helmsley Palace in New York.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice small resort.

Posted Dec 17, 2016
Pros: Beach, Staff and Food
Cons: Maybe extend the swimming area out to the deeper part of the area.
Location: We did Dunn's River Falls, Shopping in Ochos Rios shopping, and Golfing at the resorts golf course.
Our trip was Dec. 11 thru the 16 2016. This resort is one of the smallest we have stayed at in the last 15 years, but it had everything we needed. We ate at the Italian, Platinum (Caribbean cuisine), Japanese, Court Jesters (Pizza) and the buffet restaurants all were great. All the staff was great, they were very friendly and very helpful. Egg boy is a person I would recommend everyone meet during breakfast at the buffet he is a wonderful person. The beach was beautiful and very clean. This is a family resort so there are a lot of kids but we did not mind this. We were in room 1224 and everything seem to quiet down by 10:00 PM which was fine with us. The only problem we had was the first night they had a private party at the water park which our room faced. I have no idea what kind of party this was but is was the most loud, ear pricing, I would call it some kind of angry screaming music I have never heard before in my life but thank God it ended at 10:30 PM, the whole room shook it was so loud. I was told this party is only once a year, so we were just unlucky to have hit that one night the rest of the stay was great. If you want things a little more quite I would recommend the rooms that start with 2 or 3 like 2124 or 3224. We would recommend this resort to anyone thinking about going to Jamaica.
Comment from Hotel Management
Jan 3, 2017 by Scott, Hotel Management
Dear guest, thank you for staying with us at Jewel Runaway Bay. Yes it was a private party that will never happen again.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Awesome staff, great food, beautiful beach

Posted Dec 15, 2016
Staff was very pleasant and catered to every need. Check in and out was super fast and comfortable The gardens are well manicured and lush. The food was very good and the menu changed regularly The beach is simply breathtaking, great for swimming sailing scuba and snorkeling The Sunday night entertainment was awesome"Silver Birds Steel Band" The resort has a comfortable feel, as I never felt crowded Horseback riding and ziplining within 10 minutes at Chukka The people at Jewel are by far the best staff I've ever encountered. They really made my wife and I feel like family. Jewel is the best hotel on the island of Jamaica in my opinion. We are already planning our next visit. Well managed, well operated resort. One Love and THANKS C&S Mulgrave
Comment from Hotel Management
Jan 16, 2017 by Scott, Hotel Management
Dear C, thank you so much for your feedback on Jewel Runaway Bay. We look forward to your return.