Ratings based on 489 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sand Point, MI

Spacious grounds and great beach

Posted Apr 14, 2017
Pros: The flow of the resort was really nice and spacious. Smoking in designated areas kept you from smelling smokers while lounging.
Cons: More Pineapple! Just joking, everything was very good and priced well.
Location: Many tours available from front desk. Blue hole was fun. snorkeling right from the beach was fun 4 us novice swimmers.
This resort has thought of everything for families and couples alike. Pools for kids with a lot of fun stuff to do. An intermediate pool with shallow and 3' depths and a swim up bar and a large pool mostly about 5'6"throughout. Staff was always friendly and helpful. They had a kids camp where the adults could be sure the kids were well entertained while they had a day alone.
5 out of 5
Recommended
for Families
by A verified traveler from St Louis

Best vacation ever!!!

Posted Apr 12, 2017
Pros: The warmth of the staff, great service, excellent food, awesome beach and pools, the beautiful grounds. Everything!
Cons: Put doors on the bathrooms. Make the cocktails a little stronger :)
Location: Beautiful location right on the beach. Didn't really leave the resort apart for a tour. They honestly had everything we needed.
This was such an awesome place, we enjoyed every second we spent here. The staff was always so helpful and accommodating, I never heard the word NO. The food was excellent and there was such a wide variety everyday. My kids are usually such picky eaters but enjoyed the meals. The kids camp and tween/teen club were so excellent and very well run. Miss Riri was so great with the kids, our 9 year old son loved all the activities from lazer tag to dodge ball, soccer, capture the flag and so many parties. Our 6 year old daughter also loved the kids camps with all the toys, games and activities. The beach was just so beautiful. We never had to worry about getting a nice spot or beach chairs like in some other resorts we had been too. There were always so many spots to pick from. The water was blue and clear. We loved spending hours on the beach, sipping wonderful cocktails from the pool bars. The kids loved the pools and water parks as well. There was always entertainment at night, from Reggae music to karaoke to dance/ performing groups. I liked that there were multiple restaurants to pick from or just eating at the buffet. The grill had the best jerk chicken ever! The only con which wasn't a big deal at all is the bathrooms in the rooms do not have doors, which was weird for us since we had our kids with us. I can't say enough great things about this place. We loved it so much, we would definitely come back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great staff. Awesome for families!

Posted Apr 1, 2017
Tons of activities. Great family experience, especially with Water Park attached. Staff is awesome
Comment from Hotel Management
Apr 14, 2017 by Scott, Hotel Management
Dear Gina thank you so much for staying with us at Jewel Runaway Bay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Pros: Beautiful decor
Cons: Refigerator noise
Location: Blue Hole
Nice resort. It would be great if the resort offer local fruits.
Comment from Hotel Management
Mar 29, 2017 by Scott, Hotel Management
Dear guest, thank you for staying with us at Jewel Runaway Bay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hackberry Louisiana

Beautiful resort and beach

Posted Mar 22, 2017
Very beautiful resort and great staff members. I would recommend this resort to all my friends. I will be vacationing back to this resort.
Comment from Hotel Management
Mar 24, 2017 by Scott, Hotel Management
Dear Blaine, thank you for staying with us at Jewel Runaway Bay. We cannot wait until you return. Scott
4 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 21, 2017
The resort is nice but not quite a 4 star as the rating suggests. The staff are some of the friendliest that I have ever seen. Expect to tip for better service from time to time. The entertainment was good. The sea water is very clear. This resort is better for couples with young children, which not us.
Comment from Hotel Management
Feb 23, 2017 by Scott, Hotel Management
Dear guest, thank you for your feedback. Yes we are a family resort. thanks again
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Going back

Posted Feb 18, 2017
My experience at The Jewel was amazing. I was there with my wife, son (4) and daughter (3) for 7 days. The staff was excellent with children and every request was answered with a ya man. The beach is everything you could ask for and resort is designed perfectly. My only negative comment would be that the rooms are dated. Food was excellent and there is enough amenities for all ages. See you again Jewel.
Comment from Hotel Management
Feb 23, 2017 by Scott, Hotel Management
Dear guest, thank you so much for staying with us at Jewel Runaway Bay as well as your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Ya mon

Posted Feb 15, 2017
All inclusive. Great staff friendly and courteous. Outstanding food. Right on the beach water park for all. rooms are ok but not great. Highly recommend
Comment from Hotel Management
Feb 18, 2017 by Scott, Hotel Management
Dear guest, thank you for staying with us at Jewel Runaway Bay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Family Friendly with a great Beach Front

Posted Feb 13, 2017
Pros: The beach area and the water sports.
Cons: :One Adult only Pool, End of Beach for Adults only, No young children in restaurants after 830 pm. Gives everyone a break from the little ones.
Location: Glistening Lagoon, not worth the money, Rose Hall is worth it.
Friendly service, attentive with a smile. The entertainment was lacking for excitement. There were a few good shows, especially the one poolside with the drummers. Other than that, everything starts too late, especially for a Family Resort. Basically entertainment starts around 9pm. Way too late. Other than that area, food was awesome with a wide variety, beach was beautiful and one of the better of the Jewel Resort Beaches.
Comment from Hotel Management
Feb 18, 2017 by scott, Hotel Management
Dear guest thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great family resort

Posted Feb 12, 2017
Once again I had a great experience booking thru Expedia. Their website, app and customer service make booking and traveling a breeze! So thank you! Now onto this vaca... We had initially reserved a premier room, but I called the resort and upgraded to a King Plunge Pool room. We had a king bed and they brought two twins beds in for our daughters, we had plenty of room still. The bathroom situation wasn't as bad as I thought it would be, there is a glass door to the toilet and shower. I hung a robe on the toilet room door and a towel on the shower panel for extra privacy. The waterpark on resort is great for kids under 12 I'd say. Our 12 year old wasn't a fan, but she's used to big Disney World water parks. Our 9 year old loved it! We didn't make use of the kids club other than our 9 year old went to the Ruby Ranch for horse grooming one day. The restaurants are all great! I thought I wouldn't care for it much being that all but one are open air, but we absolutely loved it! They are arranged along the property so that there is always a slight breeze. And that view! We did Dolphin Cove in Ocho Rios and it was amazing! Highly recommended for everyone. Photos on disc were $200 extra for our family of 4, but definitely worth it. There was over 100 photos of our family alone. We used the free shuttle, left 3 1/2 hours before our departure flight and did not do Club MoBay. Lines were short on a Tuesday so it gave us time to eat at the Bobsled restaurant before our flight.
Comment from Hotel Management
Apr 10, 2017 by Scott, Hotel Management
Dear Julie, thank you so much for staying with us at Jewel Runaway Bay. I am glad to hear that your family enjoyed themselves.