Ratings based on 491 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clarita California

Pool room delight

Posted May 22, 2017
Pros: the beauty and people
Cons: down pillows
Location: close to Ocho Rios, close to Glistening Waters, golf.
Lovely room with our private pool the sitting area with bar and tv awesome. Thank you Sherefa at the front desk for setting the tone for a fantastic holiday. Had a lovely massage thank you Nicky for your help. Well the dining room is the heart and stomach of the resort we have been coming here at least 10 times lose count over the years. Shirall James the best, Shamille, and Anne Marie old friends so happy to see them great service guaranteed. New friends Tina in the dining room and Whitney at the pool what a riot she is super fun. Trudy our housekeeper was like family treated us so fantastic with a few extra sprays for mosquito we just love her. Well the golf course was fantastic as always the caddies are like my husbands own mens club Clinton Coore, Bereres Rudd hope the spelling is close. Thanks Kirk for getting our bags he is a great face of the resort love his spirit. Water park is so fun never made it to the lazer tag a must try for next year. Jamaica never disappoints. Thanks for everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sand Point, MI

Spacious grounds and great beach

Posted Apr 14, 2017
Pros: The flow of the resort was really nice and spacious. Smoking in designated areas kept you from smelling smokers while lounging.
Cons: More Pineapple! Just joking, everything was very good and priced well.
Location: Many tours available from front desk. Blue hole was fun. snorkeling right from the beach was fun 4 us novice swimmers.
This resort has thought of everything for families and couples alike. Pools for kids with a lot of fun stuff to do. An intermediate pool with shallow and 3' depths and a swim up bar and a large pool mostly about 5'6"throughout. Staff was always friendly and helpful. They had a kids camp where the adults could be sure the kids were well entertained while they had a day alone.
5 out of 5
Recommended
for Families
by A verified traveler from St Louis

Best vacation ever!!!

Posted Apr 12, 2017
Pros: The warmth of the staff, great service, excellent food, awesome beach and pools, the beautiful grounds. Everything!
Cons: Put doors on the bathrooms. Make the cocktails a little stronger :)
Location: Beautiful location right on the beach. Didn't really leave the resort apart for a tour. They honestly had everything we needed.
This was such an awesome place, we enjoyed every second we spent here. The staff was always so helpful and accommodating, I never heard the word NO. The food was excellent and there was such a wide variety everyday. My kids are usually such picky eaters but enjoyed the meals. The kids camp and tween/teen club were so excellent and very well run. Miss Riri was so great with the kids, our 9 year old son loved all the activities from lazer tag to dodge ball, soccer, capture the flag and so many parties. Our 6 year old daughter also loved the kids camps with all the toys, games and activities. The beach was just so beautiful. We never had to worry about getting a nice spot or beach chairs like in some other resorts we had been too. There were always so many spots to pick from. The water was blue and clear. We loved spending hours on the beach, sipping wonderful cocktails from the pool bars. The kids loved the pools and water parks as well. There was always entertainment at night, from Reggae music to karaoke to dance/ performing groups. I liked that there were multiple restaurants to pick from or just eating at the buffet. The grill had the best jerk chicken ever! The only con which wasn't a big deal at all is the bathrooms in the rooms do not have doors, which was weird for us since we had our kids with us. I can't say enough great things about this place. We loved it so much, we would definitely come back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great staff. Awesome for families!

Posted Apr 1, 2017
Tons of activities. Great family experience, especially with Water Park attached. Staff is awesome
Comment from Hotel Management
Apr 14, 2017 by Scott, Hotel Management
Dear Gina thank you so much for staying with us at Jewel Runaway Bay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Pros: Beautiful decor
Cons: Refigerator noise
Location: Blue Hole
Nice resort. It would be great if the resort offer local fruits.
Comment from Hotel Management
Mar 29, 2017 by Scott, Hotel Management
Dear guest, thank you for staying with us at Jewel Runaway Bay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hackberry Louisiana

Beautiful resort and beach

Posted Mar 22, 2017
Very beautiful resort and great staff members. I would recommend this resort to all my friends. I will be vacationing back to this resort.
Comment from Hotel Management
Mar 24, 2017 by Scott, Hotel Management
Dear Blaine, thank you for staying with us at Jewel Runaway Bay. We cannot wait until you return. Scott
2 out of 5
by A verified traveler

Posted Feb 24, 2017 on Orbitz
Wifi is so slow that you can't even send a whatsapp most of the time. Two days of sevrn no hot water. Food normal except the japanise. My childrens loved the water park.
Comment from Hotel Management
Mar 3, 2017 by Scott, Hotel Management
Dear guest thank you for your feedback. We are working on our hot water issues and wifi. I am glad to hear that you enjoyed everything else.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 21, 2017
The resort is nice but not quite a 4 star as the rating suggests. The staff are some of the friendliest that I have ever seen. Expect to tip for better service from time to time. The entertainment was good. The sea water is very clear. This resort is better for couples with young children, which not us.
Comment from Hotel Management
Feb 23, 2017 by Scott, Hotel Management
Dear guest, thank you for your feedback. Yes we are a family resort. thanks again
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Going back

Posted Feb 18, 2017
My experience at The Jewel was amazing. I was there with my wife, son (4) and daughter (3) for 7 days. The staff was excellent with children and every request was answered with a ya man. The beach is everything you could ask for and resort is designed perfectly. My only negative comment would be that the rooms are dated. Food was excellent and there is enough amenities for all ages. See you again Jewel.
Comment from Hotel Management
Apr 27, 2017 by Scott, Hotel Management
Dear guest, thank you so much for staying with us at Jewel Runaway Bay as well as your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Ya mon

Posted Feb 15, 2017
All inclusive. Great staff friendly and courteous. Outstanding food. Right on the beach water park for all. rooms are ok but not great. Highly recommend
Comment from Hotel Management
Feb 18, 2017 by Scott, Hotel Management
Dear guest, thank you for staying with us at Jewel Runaway Bay.