Didn't live up to the hype
Posted Mar 7, 2017
I was visiting the beautiful island of Jamaica for a wedding and decided to stay at the RIU Ocho Rios after hearing such great things about the property. Unfortunately, upon arrival I could tell things must of change drastically from when my family and friends stayed on the property. The people at the front desk who are supposed to help you check in are rude and too busy socializing with each other instead of giving you their full attention. Found myself answering the same questions because they refuse to pay attention. There are stray cats just roaming the property at all times by the beach, by the pool, even by the restaurant tables that are outside. Upon my first night I woke up in the middle of the night with bug bites all over my body. I searched the bed to make sure there weren’t any bed bugs and I didn’t find any, but what I did find were roaches...yuck! I went to the front desk in the morning and report this and was told all they can do it “tidy up my room” major eye roll. At one point during my stay I went to take a shower and saw that the maid didn’t give me towels so I call housekeeping and asked them to bring a few and was told they are out of clean towel. How in the world is a hotel this large and established out of towels? I end up not getting towels until later that night. Now for the pros, the beach is beautiful and clean, the drinks are delicious and daily live entertainment is fun.