Dear Marlenis, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.Therefore, we are disappointed to hear of the inconveniences you faced during your visit and apologize for any inconvenience. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. Be assured, we will review your mentioned points of improvement when we next talk this topic with our relevant departments.It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Chalinka, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.We are very sorry to learn that you were not satisfied with your stay at our hotel.Of course, we will follow up and address your concerns. It is inexcusable! You can be assured you that this situation is completely uncharacteristic of the standards that we operate by. It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Shoya,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Shante,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Shante!Loving wishes!Hotel Riu Ocho RiosOnline Reputation Manager

Dear Michael,Thank you very much for your excellent ratings.It is great to read you enjoyed it.We really look forward to welcoming you again, Michael!Thank you for choosing us!Kindest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Marlon,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon, Marlon!Caring wishes,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Shawn,Thank you very much for your fantastic review!We are delighted to read your kind remark.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon, Shawn.Caring Greetings!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Quanasia,We feel so lucky to have the guests we have.It is wonderful to read you enjoyed your holiday.Thank you very much for staying with us and your fatastic review!We cannot wait to welcome you again, Quanasia.Kindest wishes!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Hector,We are very grateful for your kind remarks.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Hector!Warm Regards!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Doreen Althea,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest, Doreen.We will be waiting for your next visit.Warm Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Rosa,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Kindest Regards, Rosa!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Patria A,Thank you for your review,We note that there were aspects of our services that met your expectations. And, we are glad to hear that you enjoyed the pool and the views.However, please be assured that we will make a note of your concerns in order to address them with the relevant departments and continue to improve on a daily basis.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Sheba,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Elecia,We are thrilled your time with us was good.We endeavour to go above and beyond to ensure our guests have a memorable experience. Thank you very much!Hoping you visit us again very soon, Elecia.Warmest Greetings!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Annette,Your fabulous ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We will pass on your great evaluation to our beautiful staff!Thank you very much.Wishing you a beautiful day.Caring Regards, Annette,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Kyle,It is very gratifying to learn you had a fantastic holiday.Thank you very much on behlaf of our staff, Kyle!We hope to see you again very soon.Loving Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Alan,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit, Alan.Warm Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Mayra,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Sadreika,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Ocho RiosOnline Reputation Manager

Dear ROMAN,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Ashley,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.Rest assured that we will take your observation into account and discuss it with the relevant departments.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Jamila,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Sheila,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Melissa,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.We aim to please and your praise lets us know we are doing our job.Looking forward to your next visit, Melissa!Warmest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Melissa,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon.Love you back, Melissa!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Jamilah,Thank you for taking the time to share with us your thoughts.We sincerely regret that the service you received during your recent stay did not entirely meet your expectations. The experience you described is not characteristic of the level of service we strive to provide.Your feedback has been shared with our management team to discuss the potential need for change as we hope you will consider returning to allow us to have the opportunity of restoring your faith in our brand and services.Kind Regards, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Stephen,Thank you very much for choosing Riu and for sharing your feedback.As we strongly believe that customer comes first, it is saddening to find that you were not completely satisfied with your recent experience.We sincerely hope that you will give us another chance to welcome you again and share a more pleasant experience.We remain sincerely,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Kara,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Margaret,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Melissa,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Lidiane,We really appreciate you sharing your fantastic feedback about your recent stay at our hotel.It is great to learn you were happy, our lovely staff will be informed.Thank you very much, we really look forward to welcoming you again!Love you back, Lidiane,Hotel Riu Ocho RíosOnline Reputation Manager

Dear José,Thank you very much for your stupendous evaluation. It is very rewarding to read your positive comment, since our staff do their best to make our guests’ stay as pleasant as possible.We are already waiting for your next visit, José.Warmest Regards!Hotel Riu Ocho RíosOnline Reputation Manager