Ratings based on 208 Verified Reviews

3.5 out of 5
74% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from bartow, fl

My stay was great nice people and great service

Posted Aug 24, 2017
Overall I had a great time well spend!!! The staff at the hotel they was friendly and nice and they did a great job cleaning the room..
Comment from Hotel Management
Aug 28, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear Fabian, Being one of our returning guest I am glad that we have been able to full fill your stay for each visits. I am glad that the staff was able to make your visit again a welcoming one and I am looking forward to seeing you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Altanta Georgia.

Hotel close to the Airport.

Posted Aug 18, 2017
The dinning room staff and the security was very friendly.
Comment from Hotel Management
Aug 24, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear Therisa, Thank you for your candid review has these reviews helps to build us up. I am glad that our dinning room and security staff gave you the welcome you needed because our guest priority always comes first. I hope you do visit again.
3 out of 5
by A verified traveler from Georgia

Posted Aug 18, 2017
Location: Rose hall, Scotchies, Smokeez (grilled fresh caught conch and fish)
We were at breakfast first and over looked will others were served before us. The waitress didn't want to give us change for breakfast and asked if she could bring it to our room later but we weren't given a receipt so she could later say we weren't owed anything. So we gave her a smaller bill. The door to the room wasn't secure and could be opened with a butter knife. The outside grounds are beautiful with lush flowers and bird cages with colorful birds in them. Its known to be a safe place by the locals. You can walk to the left (the hip strip is that way) but don't walk to the right because a ghetto is that way. Right across the street from the airport. There was no phone in the room. Bedroom lamp didn"t work. Shuttle to airport was on time. The eggs were cold, was given hot dog as a sausage for the American breakfast. Jamaican breakfast was good.
Comment from Hotel Management
Aug 28, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear Anonymous, After thoroughly reading through your review I can see that you were dissatisfied with a few situations and we have made some adjustments but has for the rooms our hotel is known for the strong security measure that we have emphasize to ensure that every guest that enters their room is secure. I am glad that you have enjoyed the scenery of the hotel and you took advantage of our free shuttle services offered to the beach and airport. I do apologize for the breakfast because that is one of the great aspect of the resort,I have spoken to the dining room staff to ensure this will never occur again. I hope you will visit again
3 out of 5
by Rohitashwa

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017
Thank you for staying here with us at Relax Resort I hope you do return
2 out of 5
by A verified traveler

Posted Jul 3, 2017
Ended up being a pain to get to/from the airport despite it being so close.
Comment from Hotel Management
Jul 18, 2017 by Stacia-Front Desk Agent , Hotel Management
Dear Guest, Thank you for choosing Relax Resort, I am sorry that you had problems with your pick up and drop off at the airport, you did not give any details as to what had made you unhappy towards our shuttle service so that we could make adjustment if necessary but every feedback is valuable to us.
4 out of 5
by John

Great for the price!

Posted Jun 26, 2017 on Hotels
The ladies at the front desk were very welcoming and nice. The room was clean but little outdated. The air conditioning in our room worked wonderfully and kept our room nice and cold during a very hot day! They let you use the pool whenever you like and turn on the pool lights for you at night :) We only had breakfast at the restaurant and it was alright, they have an american style breakfast and Jamaican style option. The hotel is close to the airport and beach but I would not recommend walking as the sidewalks are not great and the traffic is a little crazy, taxis is only a couple minutes. Overall our stay was good! The ladies at the front desk even picked a fresh mango for us on our way out.
Comment from Hotel Management
Jul 20, 2017
Dear Guests, Thank you for your candid review, as this helps to up-build our hotel I am glad that you were welcomed by our Front Desk staff and your stay was welcoming, we look forward to welcoming you again on your next visit to Jamaica. Wamest Regards Stacia-Front Desk Agent
2 out of 5
by A verified traveler

Posted Jun 13, 2017 on Hotels
Extremely dirty place! mold in the bathroom, no phone in room ... room stinked!
Comment from Hotel Management
Jun 17, 2017
Dear Guest, Thank you very much for your candid review of your recent stay at our Resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming Resort, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved Resort!
5 out of 5
Recommended
for Everyone
by A verified traveler from malden

Nice hotel

Posted Jun 2, 2017
Decent hotel great for the price. Friendly front desk
Comment from Hotel Management
Sep 23, 2017 by Stacia-Front Desk Agent, Hotel Management
Thank you for review it is greatly appreciated.
3 out of 5
Recommended
for Everyone
by A verified traveler from P

Hotel close to the Airport

Posted May 24, 2017
I had an okay stay. The rooms are pretty old but the location is absolutely beautiful. The staff was very friendly and helpful. Only issue I had was as soon as I got in the room I started getting bit by some type of insect. I'm assuming mosquitoes.i had over 12 bites. So by the time I was going to sleep I was completely uncomfortable. Otherwise, it was a good stay.
Comment from Hotel Management
Jun 17, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear guest Thank you very much for your candid review of your recent stay at our Resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our location and our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego california

Nice hole in the wall

Posted Apr 30, 2017
Nice rooms comfy beds and great views of the ocean and airport. Ammeninites not so user friendly couldn't find ice machine or staff around the property. Overall I will be staying here again.
Comment from Hotel Management
Jul 31, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear Cynthia, Thank you for staying at Relax Resort, we are pleased to have you here as our guest. Your review means a lot to us as this helps out to improve our resort. Looking forward to hosting you again when you do visit Montego Bay Jamaica.