Ratings based on 191 Verified Reviews

3.5 out of 5
74% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 3, 2017
Ended up being a pain to get to/from the airport despite it being so close.
Comment from Hotel Management
Jul 18, 2017 by Stacia-Front Desk Agent , Hotel Management
Dear Guest, Thank you for choosing Relax Resort, I am sorry that you had problems with your pick up and drop off at the airport, you did not give any details as to what had made you unhappy towards our shuttle service so that we could make adjustment if necessary but every feedback is valuable to us.
5 out of 5
Recommended
for Everyone
by A verified traveler from malden

Nice hotel

Posted Jun 2, 2017
Decent hotel great for the price. Friendly front desk
Comment from Hotel Management
Jun 17, 2017 by Stacia-Front Desk Agent, Hotel Management
Thank you for review it is greatly appreciated.
3 out of 5
Recommended
for Everyone
by A verified traveler from P

Hotel close to the Airport

Posted May 24, 2017
I had an okay stay. The rooms are pretty old but the location is absolutely beautiful. The staff was very friendly and helpful. Only issue I had was as soon as I got in the room I started getting bit by some type of insect. I'm assuming mosquitoes.i had over 12 bites. So by the time I was going to sleep I was completely uncomfortable. Otherwise, it was a good stay.
Comment from Hotel Management
Jun 17, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear guest Thank you very much for your candid review of your recent stay at our Resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our location and our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego california

Nice hole in the wall

Posted Apr 30, 2017
Nice rooms comfy beds and great views of the ocean and airport. Ammeninites not so user friendly couldn't find ice machine or staff around the property. Overall I will be staying here again.
Comment from Hotel Management
May 4, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear Cynthia, Thank you for staying at Relax Resort, we are pleased to have you here as our guest. Your review means a lot to us as this helps out to improve our resort. Looking forward to hosting you again when you do visit Montego Bay Jamaica.
3 out of 5
by A verified traveler

Posted Apr 19, 2017 on Hotels
Comment from Hotel Management
May 25, 2017
Thank you visiting Relax Resort and do hope you visit again
4 out of 5
by natalie

Airport nearby convenience.

Posted Apr 18, 2017 on Hotels
OK served its purpose to be there in the morning to get to the airport nearby. Got there very late and the security guard took care of getting us to our room and informing us where to park closer to the room. I needed to rearrange luggage for air travel.
Comment from Hotel Management
May 4, 2017
Dear Natalie, I would like to thank you for your recent visit to Relax Resort. It was truly a pleasure to serve you. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Relax Resort. Stacia-Front Desk Agent
1 out of 5
by A verified traveler from Virginia

Horrible

Posted Apr 13, 2017
I was really dissatisfied with this resort. I had ants in my room, they sent someone to spray & I still seen ants. The person who came and sprayed in the room didn't clean afterwards & we had to sleep with the patio door open because the fumes from the spray was so strong. They didn't even bother to put us in another room. They told us the kitchen closed at 5 and it didn't. The power went out so we had to check out earlier than expected. I would not recommend anybody to stay there. IT'S THE WORST!!!!!
Comment from Hotel Management
May 4, 2017 by Stacia-Front Desk Agent, Hotel Management
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room in regards to the ants. It is a pleasure to announce that we have gotten that situation corrected not only in the rooms but the entire property. Please reach out to me directly via our email if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Not bad at all

Posted Mar 15, 2017
The reviews may be surely individual. But this is surely not a vs hotel. Nice setting and breakfast available. The only thing is that it's far from the beach and shopping. But they have a shuttle for certain timings. Definitely not bad to stay. I was biased with some reviews, but can't get more better than that with the price. Definitely recommend this property.
Comment from Hotel Management
Mar 17, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear Jagadeesh, Thank you for your feedback as this helps us to improve our Resort I am glad that you have enjoyed your stay and we do welcome you again when you do decide to visit Monetgo Bay Jamaica.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice hotel, friendly staff

Posted Mar 11, 2017
The staff went above and beyond during our stay here! They were extremely friendly and helpful. The hotel it's self has an amazing layout with a very nice view. Very friendly drivers for the shuttle that takes you down to the beach (for free). My boyfriend and I definitely enjoyed our stay here!
Comment from Hotel Management
Mar 17, 2017 by Stacia-Front Desk Agent, Hotel Management
Dear Lisa, Thank you for your feedback as this help us to improve our resort. I am glad that our management and staff were able to give you a great stay here and I hope that when you do decide to visit Montego Bay that you will take us into consideration to stay.
2 out of 5
by A verified traveler

Posted Mar 3, 2017 on Hotels
Not as good as it looks in images.