Outdoor pool, pool umbrellas, sun loungers

Reviews of Relax Resort

2.5 out of 5
Relax Resort
26 Hobbs Ave, Montego Bay, Saint James

Reviews

6.8
Rating 10 - Excellent. 70 out of 373 reviews" "
Rating 8 - Good. 128 out of 373 reviews" "
Rating 6 - Okay. 83 out of 373 reviews" "
Rating 4 - Poor. 51 out of 373 reviews" "
Rating 2 - Terrible. 41 out of 373 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Emily

Stayed 1 night in Jan 2022

4/10 Poor

Sharon

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff were kind and approachable, the breakfast was good, the room was nice a big and all the rooms has sea view, However, the T.V did work in any of the rooms, the swimming pool was maintained and wasn’t accessible. The shower was old and no hot water. Overall, the hold building needs refurbishment to bring it back to the lovely Relax Resort that I remember from over the years.👍😊
Stayed 3 nights in Jan 2022

6/10 Okay

Jason

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The first room that I stayed in was terrible due to a number of reasons wasn’t kept clean and the condition of the furniture and appliances in the room were bad as well, I got my room switched and things in my room were more satisfying there was an improvement in every single way. I must say that the staff on hand were friendly and worked hard to make my stay better but overall still was an underwhelming experience staying here
Stayed 7 nights in Dec 2021
Response from Stacia front desk on Dec 12, 2021
Hello Jason thanks for staying here at Relax Resort and for sending us your feedback. I am sorry at first that you were not satisfied with your room and I am glad that we were able to make a turn around by making sure we kept that smile going on your face for your time spent here.

6/10 Okay

Verified traveler

Room needs interior updates, painting etc.
Stayed 1 night in Nov 2021
Response from Stacia front desk on Dec 12, 2021
Thanks for your feedback as we approach a new year we are happy to say that is one of our major projects that we will be taking on

6/10 Okay

Anthony

Liked: Room comfort
It was pretty good, except for extremely poor wi fi service and rooms could do with a little touch up. Airport view was very special. Junior and Jodyann were extremely awesome. They both went above and beyond at every request.
Stayed 7 nights in Nov 2021
Response from Stacia front desk agent on Dec 12, 2021
Thanks for staying and sending us your feedback I am glad that we were able to keep that smile going throughout your stay and we more than welcome you again in the near future

4/10 Poor

Crystal

Business traveler
Disliked: Amenities
The property is situated on a hill which is filled with a lot of stairs. I didn't like that.
Stayed 2 nights in Oct 2021

10/10 Excellent

FRANCIA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful & friendly Breakfast was good
Stayed 1 night in Aug 2021
Response from Stacia on Sep 2, 2021
Thanks for your feedback

2/10 Terrible

Whitney

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness
The property gave me such a home-like feel! I loved it. I slept very well. Very relaxing. Furniture is outdated and could use some paint however I would definitely stay here again! The breakfast was great!
Stayed 1 night in Aug 2021
Response from Stacia Front Desk Manager on Aug 22, 2021
Thanks for your response oyd greatly appreciated and our aim is to keep our guest smiling

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
The property is in a bad shape just would not stay there again !
Stayed 3 nights in Aug 2021
Response from Stacia front desk on Aug 23, 2021
Sorry that your stay was not what you expected however the hotel will be doing some major renovation

2/10 Terrible

Gwen L

Disliked: Cleanliness, room comfort
The room was not in good condition, and they charged a resort fee with no resort benefits. There was no food or drinks available for purchase (nor gratis), and the pool was not clean.
Stayed 1 night in Jul 2021
Response from Stacia Front Desk Agent on Aug 10, 2021
Hello Gwen, Thank you for your review I am sorry that I was not able to make your stay here a memorable one. Due to the pandemic we do not offer our regular amenities such as the restaurant opening 24hrs however we do offer our guests free Jamaican breakfast as well as places they can either dine or do curb side pickup. In regards to the pool at the time of your stay we were having some issues beyond our control and we have gotten that resolved and we are glad to say that the pool is fully functional now.

4/10 Poor

Memuna

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Marva

Traveled with family
Disliked: Cleanliness, room comfort
Couldn't stay at this property no running water and appliances outdated
Stayed 3 nights in Jul 2021
Response from Stacia Front Desk Agent on Aug 27, 2021
I am sorry that your stay here was not to your expectation and at the time of your checking in was when we had encounter water issues. I hope in the near future you may visit again so that we can make your stay more welcoming.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
I loved the natural feel of the property. Lots of plants all around.
Stayed 1 night in Jul 2021
Response from Stacia Front Desk Agent on Aug 2, 2021
Thanks for your feedback

8/10 Good

Coleen

Liked: Cleanliness
Stayed 1 night in Jul 2021

4/10 Poor

Brian

Disliked: Cleanliness, room comfort
Property is old and dated. Room was hot and musty smell. Bathroom was not clean, bedding was horrible. Would not stay again
Stayed 1 night in Jul 2021
Response from Stacia Front Desk Agent on Aug 10, 2021
I am sorry to say Brain that your stay was not what you had expected to compensate your stay here we would love to offer you a 50% off a night if you wish to stay here again with Jamaican Breakfast free airport pick up and drop off please email the hotel directly if you would be interested.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Room comfort
Relax vacation
No hot water bed very hard place need fixing up staff very friendly and helpful Surroundings very nice
Stayed 14 nights in Jul 2021
Response from Stacia on Jul 21, 2021
Thank you for your review

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Everything was a great experience
Stayed 1 night in Jul 2021
Response from Stacia front desk on Jul 17, 2021
Thanks for giving us your feedback we greatly appreciated it

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Honestly property was pretty, it does need some work. But for the price it was OK . Free breakfast was amazing, the only downfall is water wasn't working that day. Need some upgrading, a little modernizing, Other than that place is good. The staff is truly amazing!!!
Stayed 1 night in Jul 2021

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, room comfort
Small gem
We had an amazing time at this hotel. Our flight was significantly delayed and we booked relax resort as a last minute accommodation and received the best, authentic hospitality. Junior, Clifford, and the owner were extremely supportive throughout our stay.
Stayed 1 night in Jun 2021
Response from Stacia Front Desk Agent on Jul 7, 2021
Thanks Kimberly for kind review its great to know that we made your stay here FANTASTIC !!!. Looking forward to welcoming you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is beautiful, love the environment, it is peaceful and relaxing. The staff is friendly....This Resort is an ideal location for relaxation..Love it here..will return and also tell my friends and family about this location. We enjoyed the breakfast, Although guest can order out the other meals...The management can consider preparing these meals for Sale. We would have appreciated a bottle of water and two glasses in the room.
Stayed 2 nights in Jun 2021
Response from Stacia Front Desk Agent on Jun 29, 2021
Hello Anonymous, Thank you for your review as we appreciate every guest feedback. It is great that we have made your stay here pleasurable as our aim is to ensure all our guest here leaves with a smile. We are taking it into consideration to have our dining fully functional not just for breakfast but for all meals (breakfast, lunch & dinner)) as we had to close down due to the pandemic. We are looking forward to seeing you in the future and to provide the service that we are known for.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
The property is situated virtually across from the airport, which was just what i needed.
Stayed 1 night in Jun 2021
Response from Stacia Front Desk Agent on Jun 18, 2021
Thanks Anonymous for your ratings and we welcome you again in the near future

8/10 Good

Donnette

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2021
Response from Stacia Front Desk Agent on Jun 18, 2021
Thanks Donnette, We appreciate your feedback and we welcome you in the near future

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2021
Response from Stacia Front Desk Agent on Jun 2, 2021
thanks for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect big up to the security’s hard working guys and much respect for the owner of the place
Stayed 4 nights in Apr 2021
Response from Stacia Front Desk Agent on Apr 20, 2021
Thanks for your review and we hope to see you soon in the near future

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Stacia Front Desk Agent on Dec 27, 2020
Thanks for staying here at Relax Resort and for sending your feedback

2/10 Terrible

stacyann

Traveled with family
Disliked: Room comfort
The hotel balcony door was jammed. Certain amenities that were advertised wasn't available. There was no where to get something to eat nearby and i wasn't informed until i was close to arrive at the hotel. There was no microwave.
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

Stayed 3 nights in Nov 2020
Response from Stacia Front Desk Agent on Nov 30, 2020
Thank you for your ratings

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2020
Response from Stacia Front Desk Agent on Nov 30, 2020
Thank you for your ratings

6/10 Okay

Adrian, Chicago

Liked: Cleanliness
Expected better service, didnt felt safe having to use a back gate that didnt even had a security guard incase of anything.
Stayed 2 nights in Jul 2020
Response from Stacia Front Desk Agent on Nov 2, 2020
Dear Adrian, Thank you for staying here at Relax Resort and for sending us your feedback as each guest review is greatly appreciated and used to help enhance future guest bookings.

6/10 Okay

Yvette, California

Traveled with group, Traveled with partner
Disliked: Amenities
Its ok for what your paying i suggest renting a car its in the middle of a neighbor hood all walking is more than 30mins and the food delivery was a bit of a hastle
Stayed 1 night in Aug 2020
Response from Stacia Front Desk Agent on Aug 31, 2020
Thank you for staying here and for sending us your feedback.

6/10 Okay

Jake, NYC

Business traveler
Liked: Cleanliness
The property and the room overall were ok, my only problem was the fact that they stated on the page that breakfast would be provided. However, none was provided during my stay the reason I got was, because of COVID-19 they close the kitchen
Stayed 2 nights in Jul 2020
Response from Stacia Front Desk Agent on Aug 4, 2020
Hi Jake, Thank you for staying here at Relax Resort and for sending us your feedback. I do apologize for the inconvenience that had occur during the covid19 pandemic as this has caused us to temporarily close the restaurant

6/10 Okay

Tee, Atlanta

Disliked: Amenities
Very close to the airport..nice views from balcony..great for a short stay and a reasonable price. Bathroom walls had a few stains..there was no airport shuttle at the time of my arrival, staff member offered to drop me to the airport when I departed. No food or beverages were. Available to purchase during my stay.
Stayed 1 night in Jun 2020
Response from Stacia Front Desk Agent on Jun 24, 2020
Hi Tee, Thank you for staying here at Relax Resort and for sending us your feedback we have just recently started operating so we are not fully stocked as yet as we are currently in the process

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Nice ambience, vegetation, must have more food *& drink selection. Depends on crowd, bar could be open earlier & longer or go shop for your own goods. Good place to relax. Over all unique.
Stayed 3 nights in Mar 2020
Response from Stacia-Front Desk Agent on Apr 7, 2020
Dear guest, Thank you for staying here and for sending me your feedback we do appreciate every guest input as this helps to make changes where necessary or to improve the hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lady at the Front Desk was super nice , & the pictures doesn’t do it any justice , Looks Way better in person. Very relaxing, would stay again
Stayed 1 night in Mar 2020
Response from Stacia-Front Desk Agent on Mar 24, 2020
Hello Guest, Thank you for staying here at Relax Resort and for sending us your feedback.

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, amenities
Multiple food options,serving facilities and services. Entertain for the children and young people and adukts.
Stayed 4 nights in Mar 2020
Response from Stacia-Front Desk Agent on Mar 24, 2020
Hello Ricardo, Thank you for your candid review and for saying here at Relax Resort our management and staff are happy to know that we were able to make your stay here a fun. Looking forward to hosting both you and your family in the near future

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020
Response from Stacia-Front Desk Agent on Mar 24, 2020
Dear Guest, I thank you for your feedback however as I can see that your stay here was not to your satisfaction. Reviews and feedback helps to either enhance or make improvement where needed and thats why we rely on our guest to send us there feedbacks.

10/10 Excellent

Marjorie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the location of this property, I will definitely stay here again.I enjoy my 7 days of relaxing wish there was music playing or had a night of chilling and dancing by the bar.I love the grounds the gardening is beautiful.
Stayed 7 nights in Mar 2020
Response from Stacia-Front Desk Agent on Mar 24, 2020
Hello Marjorie, Thank you for staying here at Relax Resort and for sending us your feedback our aim is to ensure that every guests that enters Relax leaves with a smile on their face and team had ensure that your stay is exactly what you needed relaxation and comfort. Thanks again

4/10 Poor

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is nicely located on the hill with good views of the airport and ocean, a nice pool, but like most medium priced hotels in Jamaica is is run down. The beds were hard and the bathroom was old and in need of redecorating. The taps leaked and there was no water pressure. This was not a deal breaker until the A/C unit stopped working after about a 1/2 hour. After pressing different buttons on the remote it kicked back to life for another 1/2 hour. The front desk then sent someone to look at it and he was not a maintenance man but security. He pressed some buttons on the remote and it kicked into life again. So with no offers to change rooms or get it fixed, you guessed it, I spent much of the night waking up sweating and juggling the remote until it came on again. Luckily we left the next morning and I would bet that it still hasn't been fixed.
Stayed 1 night in Mar 2020
Response from Alloy Front Desk Agent on Mar 19, 2020
Hello Anonymous, We are sorry that you were disappointed with your stay with us, and we did call the technician to repair the A/C. Again we do apologize for the inconvenience, and appreciate that you took the time out to send this feedback so we can address the issue. Alloy-Front Desk Agent

6/10 Okay

Aissatou

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Alloy-Front Desk on Mar 12, 2020
Hello Aissatou, Thanks for your review and looking forward to host you again.

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Stacia-Front Desk Agent on Mar 4, 2020
Thank you Florence for your review

6/10 Okay

Gnanasegaram

Traveled with group
Stayed 7 nights in Feb 2020
Response from Stacia-Front Desk Agent on Mar 3, 2020
Thank you for booking and for sending us your feedback

8/10 Good

Kadir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was satisfying would be much better with good internet
Stayed 5 nights in Feb 2020
Response from Stacia-Front Desk Agent on Mar 1, 2020
Thanks for your response and thanks for staying here at Relax Resort we look forward to welcoming you again in the near future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Stacia-Front Desk Agent on Feb 24, 2020
Thank you for your feedback

10/10 Excellent

Zuleicasilva, Boston

Traveled with partner
Liked: Cleanliness, amenities
Wonderful hotel and very nice service and affordable
Stayed 2 nights in Feb 2020
Response from Stacia-Front Desk Agent on Feb 18, 2020
Thank you for staying and for sending me your feedback. The Relax Resort management and team look forward to welcoming you again in the near future

10/10 Excellent

Verified traveler

Stayed 6 nights in Feb 2020
Response from Stacia-Front Desk Agent on Feb 18, 2020
Thank you for your ratings

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort on the outside and it is ran by great people who try hard. The rooms and the beds were cleaned very well however it is run down in certain areas. Air conditioning worked great and the beds were good and confortable. Pool is excellent and breakfast was great! Hopefully they are able to update the rroms but they try hard and we had an awesome time and they looked after us very well! Really good people!
Stayed 1 night in Feb 2020
Response from Stacia-Front Desk Agent on Feb 11, 2020
Hello anonymous, Thank you for taking your time to send us your feedback and for staying here at Relax Resort. Our management and staff are pleased to know that we were able to make your stay here a pleasant one as our aim is to ensure that all our guests leaves here feeling Relax and happy. Looking for to welcoming you again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 10 nights in Jan 2020

8/10 Good

Lisa, Fort Lauderdale

Liked: Cleanliness, amenities
Was good enough for the night. Customer service was exceptional. They give free breakfast which was very good.
Stayed 1 night in Jan 2020
Response from Alloy Front Desk on Feb 2, 2020
Hello Lisa, Thanks for staying with us and for your review, looking forward to hosting you again.

8/10 Good

Kirkland

Liked: Staff & service, property conditions & facilities, room comfort
My stay was great. I will definitely stay again
Stayed 6 nights in Jan 2020
Response from Alloy Front Desk on Jan 27, 2020
Good Morning, We appreciate your review and it was our pleasure to host you. Hope to have you staying with us again in the near future.