Ratings based on 256 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler from New York
Comfort/Not cleanPosted May 12, 2015
Place was not that all clean no hot water some nights and days, not enough sheets or blanket on bed.
by A verified traveler from Michigan
Not for Kids and Fine if you don't like hot water.Posted Apr 12, 2015
There often was no hot water. The Patio opens to the public beach, so as soon as you step foot out of the hotel and onto the sand, you are hit up for braids, or tours, or services, ext. We had paid to "upgrade" to an 'Ocean View' room but the 'view' was a ground level room with a view of the chain-link fence between the hotel and the public beach. We stayed two days in that room with the curtains drawn to feel like we had any privacy. The Hotel staff then moved us to a 'Pool View' room on the second floor that had a much better feel and could enjoy open cutains. Our kids went a little stir crazy as the Pool does not open until 10am and closes at 6pm. Seems stupid that a pool with a swim-up bar closes at 6pm!
for Everyoneby A verified traveler from Pembroke Pines, FL
Nice beach hotel close to everything.Posted Apr 7, 2015
Pros: I liked that the hotel is centrally located.
Cons: The bathrooms need some updating.
Location: Hotel was close to major tourist attractions as well as local spots.
Nice hotel. Great view of the beach. Centrally located in the heart of Ocho Rios.
by A verified traveler
Hotel is run downPosted Apr 6, 2015
Staff was friendly, but the rooms need renovation..my bathroom leaked, and the towels were dirty
for Familiesby Fitzroy from Chingford, UK
Nightmare StayPosted Apr 6, 2015 on Hotels
The location of the hotel was ideal however on checking in we were given. A room with no fridge, no stove or hairdryer despite being told that room would be equipped with these. The iron in the room was not heating up properly adding to our issue. The continental breakfast was pathetic and only consisted of toast, tea and cereal, not the ideal variety for anyone on a holiday on this beautiful island We paid to upgrade to a family size room with a mountain view, and we were extremely upset to discover that our view of the mountains was a veiw of the hotel car park. The bed sheets on our bed were old and the colour had turnt.To make matters worse we had no hot water for the full duration of our stay. When we highlighted this to the hotel staff they said the kitchen essentials couldn't be dealt with as they were not a self catering hotel (despite this being advertised on the Internet) they also said they would rectify the hot water but this did not happen. When we complained to have it sorted again the hotel manager lied and said she was not the manager to avoid dealing with the issue in hand. When checking out, the hotel issued us a partial refund but due to technical issues they couldn't give us our full entitlement. We were also informed by other guests that they had been facing the same issues.
by A verified traveler from fox
Women staff rude. Males nicer.Posted Mar 23, 2015
Female staff were rude, stingy on towels, rooms were just so so.
for Everyoneby A verified traveler
Great location , rooms needs new furniturePosted Mar 13, 2015
Cons: Wifi should be in rooms
Location: Great location close to beach , market, dining, Dunns River Falls and Mystic Mountains
Overall it was okay especially the location. Safe and close to beach and major attractions. Wifi was poor
for Familiesby Tiffany from california
good location, bad hotelPosted Mar 7, 2015 on Hotels
there were cockroaches in our room and soap as not there when we arrived
for Personal Eventby Aerolyn from new york
same as alwaydPosted Mar 4, 2015 on Hotels
Always good go every 6 weeks to 2 months
for Everyoneby A verified traveler from New York
THE HOTEL IS GOOD Great place to stay its locationPosted Feb 28, 2015
Pros: its reasonable and deffinetly a great place to stay
Cons: we need a iron in our room the place could be a little cleaner house keeping got to step up
Location: there are a lot of resterants and entertainment close by also the casino
The hotel is at a great location walking distance to all attraction in the town just good in all ways nice beach the food is good also a friendly staff and just laid back I would recommend this hotel to anyone