In-room safe, individually decorated, individually furnished, desk

Reviews of Rooms on the Beach Ocho Rios

3.5 out of 5
Rooms on the Beach Ocho Rios
Main Street Ocho Rios, Ocho Rios, Saint Ann

Reviews

6.0
Rating 10 - Excellent. 60 out of 569 reviews" "
Rating 8 - Good. 158 out of 569 reviews" "
Rating 6 - Okay. 161 out of 569 reviews" "
Rating 4 - Poor. 102 out of 569 reviews" "
Rating 2 - Terrible. 88 out of 569 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clearly outdated. The tiles in the room were cracked and stained, the tub was cracked and peeling, the shower sang every time you turned the water on, the toilet ran on and on, even after jiggling the handle, the staff barely speak to you unless you speak first (this includes staff in the dining area, front desk, cleaning lady, pool guy, and at the bar), the food tastes like it was sitting in the freezer for months, defrosted in the microwave and served, the "security key card box" to get to the rooms area is pointless because the door to the rooms is kept ajar or unlocked anyway, the balcony door required extra strength in arms and legs to push open...The best thing about this place is that it is on the beach but nothing about the actual property would make you want to stay. It's the kind of place you go if you know you'll be out all day and even with that, still not sure what's worth staying here.
Stayed 3 nights in Mar 2020
Response from Manager on Mar 21, 2020
Thanks

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was nothing to be liked about the property except it’s central location . I had to leave the property to find another place to stay . There is no way the property should be open to guest it’s is absolutely disgusting
Stayed 4 nights in Mar 2020
Response from manager on Mar 17, 2020
thanks

4/10 Poor

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Not happy with the front gate security
The guest services was great thumbs up to all the workers. But I have a issue with the security guard at the game. So of them is polite and act professional but twice I had to deal with one of the guard at the front game on it was a pleasant experience. He wasn’t professional at all he don’t know how to treat people. For God sake am paying my money to say at this hotel just to be in a argument with a guard. He ask me my name my room number and at the same time after I answer his questions he still ask me if am a guess at the hotel. I turn to him on said if you know what your job is suppose to be then you would asked that question because clearly am wearing a wrist band for that hotel. I stay at the hotel before more than once but I don’t think I’ll stay there again. I even recommended my friend to stay there for the vacation and they was staying there just came back last night and they told me they will never stay there again because the security guard at the front was very rude to there taxi driver while they where in the car on told them the (guest) to get out the car and walk the rest of the way to the hotel because he’s not allowing the driver to go on the property. All this is wrong the first person the guest sees when they arrived is the guard at the gate so they should be more respectful and have a better understanding on how to deal with people.
Stayed 7 nights in Feb 2020
Response from Manager on Mar 17, 2020
Thanks- we will review with the team

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from manager on Mar 14, 2020
thanks

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 8 nights in Mar 2020
Response from manager on Mar 14, 2020
thanks

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was not all inclusive... also the room was disgusting. The bathroom had a broken toilet seat.. and huge stains on the couch in the room. It looked old and smelled terrible.
Stayed 5 nights in Mar 2020
Response from manager on Mar 14, 2020
thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Mar 2020
Response from manager on Mar 14, 2020
thanks

6/10 Okay

Marcia, Boston

Traveled with family
Liked: Cleanliness, staff & service
I didn’t like the fact that there was no refrigerator in the room.
Stayed 6 nights in Feb 2020
Response from manager on Mar 14, 2020
thanks - fridges are available to rent at an additional cost

8/10 Good

Keith, Toronto

Liked: Cleanliness, staff & service
IT'S ON THE BEACH WITH BEAUTIFUL VIEWS FROM THE ROOM
Stayed 4 nights in Feb 2020
Response from manager on Mar 14, 2020
thanks

6/10 Okay

Janice, NJ

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the property is what led me to book despite the poor ratings. It was just a place to sleep and shower not to spend a bulk of my time. If that is what you are looking for the super luxurious Moon Palace is right next door book your stay there. The facility is very old and run down. The beach is not private and the restaurant has a meager menu. There are a plethora of restaurants outside the gates of the hotel. The staff is friendly and helpful.
Stayed 4 nights in Feb 2020
Response from manager on Mar 14, 2020
thanks

4/10 Poor

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room and furniture were old and appeared creepy. The whole place needed a face lift. The bathroom appeared dirty and when I mentioned to the head house keeper that the bathroom had not been cleaned she said that it had and it is just because the place is old and needed a face lift.
Stayed 3 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property need a lot of work on it . The bathroom facets are old , the bathtub was dirty.
Stayed 9 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

10/10 Excellent

Verified traveler

Stayed 7 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I LOVED the centralized location and the friendly, helpful staff. However, the property desperately needs a complete overhaul!
Stayed 4 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

4/10 Poor

Roxanne

Traveled with family
Disliked: Amenities, property conditions & facilities
Some of the staff are very very unpleasant also the hot water into my room was not working properly. The hotel keys for my room wasn't working properly also.
Stayed 6 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Lock on door did not work, breakfast was poor and extremely slow
Stayed 7 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Rooms on the Beach, Ochio Rios
We had a lovely time. The young ladies at reception was very helpful and pleasant. The beach is right there. Our room and other surroundings was clean and tidy. Food was really nice but find it a little expensive as the price you see is not. GCT and service charge is then added. Overall had a wonderful 4 days. Would definitely go there again and recommend to anyone.
Stayed 3 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Feb 2020
Response from manager on Feb 28, 2020
thanks

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is spectacular with amazing view of the ocean. Spa service was phenomenal and got massage done on the beach. Food leaves a lot to be desired
Stayed 2 nights in Jan 2020
Response from manager on Feb 28, 2020
thanks

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel over the years but you haven’t done much upkeep. This year we noticed it has gone down hill. The rooms are disgusting, the room phone had a gross substance on it the curtains look like 30 years old never washed, the bathroom which my 10 year old said was not clean was not welcoming. The bathroom was very old and it not clean, the safe in the closest in the bathroom was like a wood case and didn’t even have the lock to it actually looked like something ripped it out. The lady at the front desk didn’t even explain the continental breakfast. The pillows we got we the most pathetic pillows I’ve seen they were so flat that we layer on the bed and it was as if we weren’t laying on anything. I called at 11pm as I couldn’t sleep and needed more pillows the front last said sorry housekeeping is closed, I couldn’t believe it. We were to stay Monday to Friday and we needed up leaving Tuesday and didn’t return. Now listen we are not picking bougie people but we do expect respect from staff a clean bed and room and that is not what we experienced. I would take your kids here but if you want a cheap hotel you and your partner to lay your head down after doing excursions all day or partying then this place would be good for you.
Stayed 4 nights in Jan 2020
Response from manager on Feb 28, 2020
thanks

4/10 Poor

Tina, New York

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location to local town area...facility is deteriorated...old furniture and furniture falling apart....hotel in need of major, major update...would not recommend unless location is a factor
Stayed 2 nights in Jan 2020
Response from manager on Feb 28, 2020
thanks

8/10 Good

Verified traveler

Traveled with group
Nothing was unique but everything was regular not exceptional
Stayed 2 nights in Jan 2020
Response from manager on Feb 28, 2020
thanks

6/10 Okay

Rose

Liked: Staff & service
Disliked: Property conditions & facilities
The place is rundown. Very disappointing. The curtains in my room had holes in. The place needs painting. The property need updating. Upkeep is poor
Stayed 5 nights in Jan 2020
Response from manager on Feb 28, 2020
thanks

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
The security door was broken, our room door had to be recalibrated so we didn’t have access to the room. A staff had to use a key to let us in.
Stayed 4 nights in Jan 2020
Response from manager on Jan 25, 2020
thanks

2/10 Terrible

Renee, Philadelphia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude the entire property was dirty and poor managed the paint was peeling off every where i changed rooms like 3 times
Stayed 3 nights in Jan 2020
Response from manager on Jan 25, 2020
thanks

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The pool person was the most polite, hard worker, very much aware of the guest needs. Everyone else would smile in your face but never solved the problems. The always had an excuse. Breakfast wasn't a real breakfast it was a small Continental breakfast they brought to you.( 1/4 c. Of cereal, juice w/ Lots of ice, 1slice of bread, butter and jelly only if you asked. Tea or coffee that wasn't hot 90% of the time. Rooms were out dated, furniture falling apart, water dripping in bathroom alright and nothing done when reported. King mattress was flat and pillows were also. On the other side, queen mattress looked better. It rained most of our time and the drains were cloded up and the water had no were to go on the property. You had to walk through slot of water. Guess who won't be back. Oh outside appears to look good but inside, looks like a truck stop motel.
Stayed 7 nights in Jan 2020
Response from manager on Jan 24, 2020
thanks

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The pictures do not represent the hotel rooms,the rooms are outdated and the the fact that they had a jvc old style tv that barely showed a picture was telling enough. The bathroom tub was chipped and facet was loose. I went to the front desk with the pictures of the hotel that I had on my phone and asked her to show me a room like in the picture she told me there was none like that. An upgrade would be in order and they would have a top notch place. All in all just being on the beach on vacation was wonderful and me and my son came for Rebel salute so we did'nt spend much time in our rooms
Stayed 7 nights in Jan 2020
Response from manager on Jan 24, 2020
thanks

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
It is right on the beach. The external ground is well taken care of. In it's heyday it was a beautiful place to vacation but it is now showing signs of financial lacking. If you are on a tight budget and not caring much for staying in doors, it's name said it all, Rooms on the beach. Best place to see the cruise ships in the background of your holiday's collection. Just grab a beach chair and some ice cold juice and enjoy your Vitamin D listening to some reggae music courtesy of the smiling bar staff. I certainly did 😅. Thank you staff for caring💐
Stayed 3 nights in Jan 2020
Response from manager on Jan 21, 2020
thanks

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
ThwShortage of cutlery and crockery. Ice machine on 2nd floor broke down.
Stayed 2 nights in Jan 2020
Response from manager on Jan 21, 2020
thanks - we will investigate

4/10 Poor

Verified traveler

Stayed 3 nights in Jan 2020
Response from manager on Jan 18, 2020
thanks

4/10 Poor

Verified traveler

Traveled with family
The property is located near the beach, the room is ok for the price so lack of updates are forgiven. However, the website stated all meals included, hence my booking. When I arrived, it was continental breakfast only. This was very poor and is not what we have on the continent. There were no pastries and it was disappointing and should not be described as 'continental'. Restaurant staff were polite. However, reception staff were not impolite but lacked the motivation in putting the customer first and were somewhat lacklustre. I had to ask about the spa for example. It was not forthcoming, nor was how to access towels and loungers for the beach. I also had to ask about check-out times. This plus other information should be provided by reception on check in. This information should also be in the room along with TV channel information and local amenities such as bureau de change, shops, etc.
Stayed 3 nights in Jan 2020
Response from manager on Jan 12, 2020
thanks- we only include continental breakfast and the website says same. We will review other comments with the team

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2020
Response from manager on Jan 12, 2020
thanks

6/10 Okay

Adriana

Traveled with family
Disliked: Staff & service
Service wt breakfast was terribly slow.waited nearky 45 mins to get served . Reception staff helped in the end and were friendly.
Stayed 2 nights in Jan 2020
Response from manager on Jan 12, 2020
thanks

8/10 Good

Verified traveler

Stayed 4 nights in Jan 2020
Response from manager on Jan 7, 2020
thanks

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2019
Response from manager on Jan 7, 2020
thanks

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from manager on Jan 7, 2020
thanks

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property is so run down it needs a upgrade, some of the staff was nice, friendly and helpful. Others made it feel like I was asking for the moon. I Was disappointed that I requested 2 double bed but ended up with 3 single beds, which were all different heights so they couldn't even be pushed together properly. A few mornings there wasn't enough beach towels for anyone
Stayed 4 nights in Dec 2019
Response from manager on Jan 7, 2020
thanks

2/10 Terrible

dave, Pentwater mi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in need of a total remodel. The workers were not friendly at all. The door keys barely worked and when we asked for help they blew us off. I would never stay at this hotel again or recommend this hotel to anyone..
Stayed 3 nights in Dec 2019
Response from manager on Jan 7, 2020
thanks

4/10 Poor

June

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The staff was pleasant helpful but the hotel was filthy. Bathroom was not in good working conditions. The bed was uncomfortable. Breakfast was a disaster had to wait for an hoir for a cup of coffee. Not very good will not return to that hotel.
Stayed 2 nights in Dec 2019
Response from manager on Jan 7, 2020
thanks

2/10 Terrible

CAROL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay!
The rooms are outdated, and needs a serious revamp. Wi-fi only works in the lobby for some reason you'll be lucky if it works in your room. The room was freezing and we had a hard time getting it to warm up. The floor tiles was always wet due to the air conditioner not functioning properly. I realized soon that it was so cold because if you didn’t run the a/c, the whole room would be terribly humid and smelly. The pool was very small, and the public beach next to the hotel was always crowded and often left dirty at night. They advertise a continental breakfast. It’s not actually continental since they don’t leave anything out. They bring you a little tray with either a tiny bowl of Corn Flakes or Frosted Flakes, a slice of bread, a tiny piece of slice watermelon, a small amount of jelly, and half of glass of juice without ice, due to the fact that they often run out of ice. Some days you'll be very lucky if you received that much. Bottom line, I would not recommend anyone to stay at this hotel. I had to speak to management for a room change because of mold in bathtub and sink. This is definitely the worst hotel I have stayed at. Never again. I sincerely hope this helps others know to avoid this terrible hotel.
Stayed 3 nights in Dec 2019
Response from manager on Jan 7, 2020
thanks

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a moldy smell, a leaky roof and the customer service was extremely poor.
Stayed 3 nights in Dec 2019
Response from manager on Dec 31, 2019
thanks

2/10 Terrible

june

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The room were disappointing. The toilet runs all night, the tubs didn't drain, the bed uncomfortable, the Tv didn't work, the walls filthy. Breakfast you had to wait an hour to be served then another 30mins for coffee. The outside grounds was nice, beach and pool nice. The staff was pleasant but not enough staff. Overall they need to close it down and do some serious renovation. Very good location and close to all amenities. If it's upgraded i will be back if not, not a tall.
Stayed 6 nights in Dec 2019
Response from manager on Dec 31, 2019
thanks

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2019
Response from manager on Dec 27, 2019
thanks

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from manager on Dec 24, 2019
thanks

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is in a great location close to everything. The property is run down and most of the stuff is unprofessional also unfriendly.
Stayed 8 nights in Dec 2019
Response from manager on Dec 24, 2019
thanks

8/10 Good

Amoya

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2019
Response from manager on Dec 17, 2019
thanks

4/10 Poor

Alexander

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from manager on Dec 17, 2019
thanks

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RELAXING
Stayed 6 nights in Dec 2019
Response from manager on Dec 15, 2019
thanks so much - come back soon