2 outdoor pools, pool umbrellas, sun loungers

Reviews of Round Hill Hotel And Villas

4.5 out of 5
Round Hill Hotel And Villas
John Pringle Drive, PO Box 64, Montego Bay, Saint James

Reviews

9.6

Exceptional

Rating 10 - Excellent. 225 out of 273 reviews" "
Rating 8 - Good. 35 out of 273 reviews" "
Rating 6 - Okay. 7 out of 273 reviews" "
Rating 4 - Poor. 4 out of 273 reviews" "
Rating 2 - Terrible. 2 out of 273 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very fancy hotel, and the geography is beautiful. The staff is solid, but they cater to the owners of the villas located on site…not the hotel guests. There was also loud music until late at night two nights we were there, once until 4:00am.

10/10 Excellent

melinda

Liked: Cleanliness, amenities, property conditions & facilities
Old school classic
Stayed 10 nights in Feb 2024

10/10 Excellent

Carla

Traveled with family
Liked: Amenities
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Peaceful Beauty
Beautiful, peaceful property with hospitality that makes you feel like you’re home.
Stayed 4 nights in Aug 2023
Response from SS on Aug 13, 2023
Thank you for your feedback and we look forward to welcoming you home again.

10/10 Excellent

Melissa

Stayed 4 nights in Jul 2023
Response from SS on Aug 13, 2023
Thank you Melissa, can't wait to host you again.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Experience
Stayed 4 nights in Jun 2023
Response from SS on Jul 3, 2023
Thank you for sharing and we are looking forward to your next stay with us.

8/10 Good

Chernenko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from ss on May 31, 2023
Thank you for your feedback Chernenko.

10/10 Excellent

Andrew

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Flawless service, stunning views, immaculate and elegant accommodations. Highly recommended!
Stayed 5 nights in May 2023
Response from SS on May 31, 2023
Thank you for your feedback Andrew!Happy to know you had a great stay with us and hoping to see you soon.

10/10 Excellent

olga

Stayed 4 nights in May 2023
Response from SS on Jun 2, 2023
Thank you for your feedback!

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is a beautiful property. The pool and beach areas are well maintained and the landscaping is gorgeous. The room we had in the pineapple house was well appointed. The amenities were very nice. I was unfortunately disappointed by the service. Our driver from the airport took a detour in route to run an errand, which was alarming. Most of the dining staff seemed unconcerned with serving us, the only exception being Kenneth in the main dining area, who was wonderful. The beach bartender was downright rude. I was also disappointed by the food quality. It was expensive, but just not very good. I also should mention the resort is very family friendly, which some may not mind, but there were lots of small children and it’s not my preference when I’m on this sort of trip. There is some sort of bar across the water from the property with loud music, which kept us up til after midnight our final night, which was also not great. Overall, I would not recommend and would not stay again.
Stayed 4 nights in May 2023
Response from Jeremy Zuber on May 11, 2023
Dear Mrs. Lewis, Thank you for the detailed survey and while it is great to know you enjoyed parts of your stay, it was challenging to read about your unsavory moments. While the music across the water is something that extends beyond our capacity, despite involving local authorities, the items that are directly in our grasp are the most disconcerting. As I am looking into all aspects of your visit, would you recall if the driver for your departure was the same driver as the one who brought you in? Stopping for a personal errand (and would really be curious what that was) is not acceptable, regardless of purpose or relative brevity. Also, it is disappointing to read that one of our team members was rude - was it a condescending tone or just a generally gruff approach? I am also very open to additional commentary on the food as it relates to taste/preparation. Overall, I apologize for the magical experience that went unrealized and we will look to improve for future stays. On a positive note, your accolades for Kenneth will be shared because his light shines particularly bright in your case. Should you decide to return, please reach out to me directly at Jeremy@roundhill.com and you can also share additional details to that email as that will be greatly appreciated. Sincerely, Jeremy ZuberResort Manager

10/10 Excellent

Sara

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Kerisha Forbes on Sep 6, 2022
Thank you for your feedback. we look forward to host you in the near future.

10/10 Excellent

Ebonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best, kindest, friendliest staff ever.
Stayed 4 nights in May 2022
Response from Kerisha on Jun 3, 2022
Hello Ebonie, Thank you for your feedback. We look forward to hosting you again. Regards,

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Round Hill is spectacular. The property is beautiful. The staff are attentive and friendly. The amenities are high quality and spacious so you can have privacy and your own space. The food and food service is the highest quality.
Stayed 2 nights in Nov 2021
Response from Kerisha on Nov 21, 2021
Dear Michelle, Thank you for your feedback. We look forward to have you stay with us again. Regards, Kerisha Forbes

10/10 Excellent

Hilary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Round Hill is a magical place with excellent service. Customer service is wonderful and the property is par to none. Only request would be for more food variety, especially vegetarian / vegan options (although they were very accommodating when asked for more option while we were there). We will definitely be coming back! Thank you for an unforgettable stay!
Stayed 4 nights in Aug 2021
Response from Kerisha Forbes on Sep 6, 2021
Hello Hilary Thank you for your feedback. We look forward to have you stay with us in the future

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional, accomodating and friendly. They made our stay on this wonderful property fantastic.
Stayed 2 nights in Aug 2021
Response from Kerisha Forbes on Sep 6, 2021
Hello Cheryl, Thank you for your feedback. We look forward to hosting you in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Aug 2021
Response from Kerisha on Sep 17, 2021
Thank you for your feedback. We look forward to have you stay with us again

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and accommodating. Anything I needed they made it their business to fulfill.
Stayed 1 night in Aug 2021
Response from Kerisha on Sep 17, 2021
Thank you for your feedback. We look forward to have you stay with us again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation spot hands down and super friendly and Clean !!
Stayed 4 nights in Aug 2021
Response from Kerisha Forbes on Aug 9, 2021
Thank you for your feedback, we look forward to hosting you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing all the way from the pool boy David to our driver Andrew to bartender Larry and ottis and the front desk Tiffany. Me and my girlfriend picked this place to celebrate my 30th and they exceeded any expectations I had I felt like I was at home. Without a doubt I’ll be returning here.
Stayed 4 nights in Jul 2021
Response from Kerisha on Jul 16, 2021
Thank you for your feedback, we look forward to have you stay with us again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and the environment was absolutely breathtaking
Stayed 5 nights in Jul 2021
Response from Kerisha on Jul 16, 2021
Thank you for your feedback, we look forward to have you stay with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
This unique resort exceeds all your expectations. The service is beyond compare. They genuinely care about your comfort and needs and are always happy and courteous. The food is excellent and live music and dancing every night. One band was better than another. The landscaping is worthy of a botanical garden. The water is calm and infinity pools just beautiful. A complete resort. This is my second trip and it won’t be my last.
Stayed 4 nights in Jun 2021
Response from Kerisha on Jul 16, 2021
Hello Thank you for your feedback, we look forward to have you stay with us again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the absolute nicest resorts you can stay at in all Jamaica! Dining is somewhat limited on property but littleraly everything waa good
Stayed 1 night in Jun 2021
Response from Kerisha on Jun 22, 2021
Thank you for your feedback.

10/10 Excellent

Christos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Kerisha Forbes on Jun 8, 2021
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional.
Stayed 4 nights in Jun 2021
Response from Kerisha on Jun 7, 2021
Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
Wonderful stay! The staff is welcoming and has a strong attention to detail. The food excellent. If you are staying in the hotel rooms the all inclusive meal plan is the way to go, however you have to know to ask for it at check-in. The tennis lessons, spa and glass bottom boat tour are all worth checking out. We plan to return again and again!
Stayed 4 nights in May 2021
Response from Kerisha Forbes on Jun 7, 2021
Thank you for your feedback. We look forward to welcoming you back "home"

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in May 2021
Response from Kerisha Forbes on May 31, 2021
Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant views and gardens, wonderful staff in all areas, truly a special experience. Quite and out of the way. Food onsite was really at a high standard. Hope to go back in the next 6 months and take family
Stayed 4 nights in May 2021
Response from Kerisha Forbes on May 17, 2021
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best trips ever!
Stayed 4 nights in Apr 2021
Response from Kerisha Forbes on Apr 26, 2021
Thank you for your feedback. We look forward to welcoming you again

10/10 Excellent

Verified traveler

Stayed 5 nights in Apr 2021
Response from Kerisha on Apr 28, 2021
Thank you for your feedback

10/10 Excellent

George, Elmira, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific property, service and dining. Major upgrade at check in to Villa. Staff, particularly Kingsley, friendly and efficient. Food exceptional with theme nights including wonderful beach barbecue. Beach area good with bar service, water sports and plenty of sun and shade. COVID procedures appropriate. COVID tests available on site for US return. Great place highly recommended!!
Stayed 5 nights in Jan 2021
Response from Kerisha Forbes on Jan 31, 2021
Dear George, Thank you for your feedback. We look forward to have you stay with us again. Kerisha Forbes

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Kerisha Forbes on Dec 21, 2020
Thank you for your feedback. We look forward to hosting you in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb! Even as the world was dealing with a global epidemic, this resort did not miss a beat~ a well oiled machine! The grounds are stunning and the staff is warm, gracious and professional; many loyal staff members have been with the resort for decades which is a good sign! Food was delish and the theme dinners and entertainment were creative, special and authentic. Round Hill is old Jamacian charm with understated luxury~ Ya mon!
Stayed 5 nights in Mar 2020
Response from Kerisha on Mar 24, 2020
Thank you for your feedback.We look forward to have you stay with us in the future.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A M A Z I N G
Amazing!!!! Nothing more to say!
Stayed 3 nights in Mar 2020
Response from Kerisha Forbes on Mar 18, 2020
Thank you for your feedback. We look forward to hosting you in the future. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Kerisha on Mar 3, 2020
Thank you for your feedback

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from kerisha on Mar 3, 2020
Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were lush and well maintained. The adult only area at the spa and gym was a nice touch and having a better beach access there would have been nice. The villa was lovely and laid out well. There could have been better communication regarding the staff hours and responsibilities. Finally while the local food was delicious, we would have enjoyed having a larger variety of options.
Stayed 7 nights in Feb 2020
Response from Kerisha on Mar 3, 2020
Thank you for your feedback

10/10 Excellent

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Round Hill - nuff said!
Round Hill exceeded our expectations in every area. The comfort and beauty was only bettered by the staff and attention to every detail. We will be back
Stayed 5 nights in Feb 2020
Response from Kerisha on Feb 24, 2020
Thank you for your feedback. We look forward to welcoming you back soon

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Kerisha on Feb 2, 2020
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2020
Response from Kerisha on Feb 2, 2020
Thank you for your feedback. We look forward to hosting you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing and beautiful with an AMAZING staff!
Stayed 5 nights in Jan 2020
Response from Kerisha on Jan 12, 2020
Thank you for your feedback. We look forward to have you stay with us again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pristine property that is the definition of luxury and relaxation. I would recommend this property to anyone traveling to Jamaica.
Stayed 3 nights in Dec 2019
Response from Kerisha on Dec 9, 2019
Thank you for your feedback. We look forward to hosting you in the future.

10/10 Excellent

Verified traveler

Stayed 5 nights in May 2019
Response from Kerisha on Aug 30, 2019
Thank you for your feedback. We look forward to have you stay with us again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jul 2019
Response from Kerisha on Aug 4, 2019
Thank you for your feedback

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019
Response from Kerisha on Aug 4, 2019
Thank you for your feedback

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Kerisha on Jul 29, 2019
Thank you for your feedback. We look forward to hearing from you.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kerisha on Jul 23, 2019
Thank you for your feedback. We look forward to host you soon.

10/10 Excellent

Joe, Toowoomba

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a standard oceanfront room with a patio which was a lovely room with all you need. The property and amenities are excellent with beautiful manicured gardens, friendly staff and a brilliant location. Would definitely recommend it to anyone looking for a top quality resort by the sea.
Stayed 4 nights in Jul 2019
Response from Kerisha on Jul 22, 2019
Dear Joe, Thank you for your feedback. It was our pleasure hosting you. We look forward to have you stay with us again. Regards, Kerisha Forbes

10/10 Excellent

hugh, Jersey shore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love this hotel and villas.
Stayed 5 nights in Jul 2019
Response from Kerisha on Jul 17, 2019
Thank you for your feedback, we look forward to have you stay with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Kerisha on Jul 17, 2019
Thank you for your feedback. We look forward to have you stay with us againa