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Reviews of Royal Decameron Montego Beach - All Inclusive

3.5 out of 5
Royal Decameron Montego Beach - All Inclusive
2 Gloucester Avenue, Montego Bay, Saint James

Reviews

6.8
Rating 10 - Excellent. 258 out of 1003 reviews" "
Rating 8 - Good. 286 out of 1003 reviews" "
Rating 6 - Okay. 172 out of 1003 reviews" "
Rating 4 - Poor. 122 out of 1003 reviews" "
Rating 2 - Terrible. 165 out of 1003 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get a get jerk pork,i was disapointed but food was good none the less
Stayed 2 nights in Apr 2024

10/10 Excellent

Lejla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and friendly. Clean beach. Lots of fun activities.
Stayed 7 nights in Apr 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service
Beautiful grounds and beach.Furniture outdated but seen some being replaced.Food selection repetitive,carbs a plenty.Jerk chicken magnificent. Would like more local fruits and vegetables,but one can survive as is.Stayed here over 12x in the past.Bring back The Mento Band,and change up music over P/A. Local radio might be fun.Thanks for your hospitality again RDMB
Stayed 6 nights in Apr 2024

6/10 Okay

Althea

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Customer service was very poor...food was cold and limited. Bar and restaurants kept running out of items...
Stayed 2 nights in Apr 2024
Response from Charmaine Blair on Apr 22, 2024
Thank you for your feedback, Althea. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the restaurant and customer service.. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

4/10 Poor

Cassandra

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Outdated, they manually check guest in on paper, still using keys to your room and safe anyone can easily make copies. My room has outdated furniture with dents and scratches, the sliding door to the patio has missing handles and was very difficult to open. The bathroom has no toilet paper holder, no bathroom rugs to step on when getting out the shower, missing shower curtain rings, no cooler in the room with one bottle of room temperature water for two guest. Tile floor throughout the bedroom with no rugs when getting out the bed. Running out of food at the beach snack shack, stayed four nights and was not able to get what I wanted at the snack shack. At breakfast, lunch and dinner you have to stand in line to give your room number every time you eat which they also manually write down on a piece of paper. Checking out was the time because I’m leaving, they also have to go through a list of papers to find your name to check you out. I would not recommend that place to anyone or would I consider going back!!!
Stayed 4 nights in Apr 2024
Response from Royal Regards on Apr 20, 2024
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

8/10 Good

Briana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean and spacious the pictures don’t do the size of the rooms justice. Get garden view suites huge. Sauna wasn’t working while I was present and they were just hit by a hurricane the week before so some of the facilities and beaches were affected. Over all stay pretty good.
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Apr 22, 2024
Dear Guest Briana,,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

10/10 Excellent

sherri lynn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All rooms have a spectacular view of the Caribbean. There are a couple stretches of beautiful beach on the property. Trivia, bingo, and other games at the pool were fun. The buffet had an adequate selection of Jamaican dishes, fruit, and desserts. The nightly entertainment varied from singers and dancers to a magician.
Stayed 7 nights in Apr 2024
Response from Charmaine Blair on Apr 22, 2024
Dear Guest Sherri Lynn,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

4/10 Poor

Alexandre Kamukuny

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
1 staff out 3 was pleasant and courteous. The staff working at the front desk were the worst. Very rude, unwilling to help. It’s like they don't like working there. the staff at the bar and restaurants were nice and professional. overal if i was visiting Montego bay again. i would never book my stay at the Royal decameron again. or recommend them to a friend
Stayed 5 nights in Apr 2024
Response from Royal Regards on Apr 20, 2024
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

4/10 Poor

Akosua

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst place I’ve ever stayed. Ants crawling out the side and bath tub, not just a few but, a whole army crawling up/ out the sink. The place is run down, out dated, rusty and needs a good paint job. The staff was overall pretty nice, management admitted to the changing of the room, wouldn’t make a difference because, they’re all the same!! Sad!! The bar staff was very respectful, kind and made our stay entertaining, by telling jokes. The place overall, is very boring compared to other places. Honestly, Jamaica is a beautiful island so, we just sat and looked out in the ocean, enjoyed the beach and other guests by making conversation, mostly about never staying there again. Everyone agreed. The near by property is much better, thankfully so, we walked over a few times and was granted access to dine and enjoy their cafe. Geez, couldn’t believe we stuck it out. Highly recommend NOT booking this location. 2star disappointment
Stayed 4 nights in Apr 2024
Response from Royal Regards on Apr 20, 2024
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

6/10 Okay

Marina

Traveled with partner
Liked: Cleanliness, staff & service
The location and views are perfect. The rooms and bathrooms need some tlc.
Stayed 4 nights in Mar 2024
Response from Charmaine Blair on Apr 22, 2024
Thank you for your feedback, Marina. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the room, including cleanliness and amenities. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there. The staff were amazing!! The property was clean and i enjoyed the live evening entertainment. The only complaint i have is the food good be better. The food at their restaurant was very good. There was a large variety of food choices but the food lacked taste at times.
Stayed 5 nights in Apr 2024
Response from Charmaine Blair on Apr 11, 2024
Dear Guest Elizabeth,,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 Okay

Jerome, Garner

Traveled with partner
Liked: Cleanliness
The property was dated but clean. The staff were very friendly. The food was amazing. The biggest problem was getting towels and toilet paper. They seemed to have a shortage of these basic things and not put them in the room when the room was cleaned. When I asked the front desk for them I had to wait until the next day when room service came in the late afternoon. This created a lot of problems.
Stayed 6 nights in Mar 2024
Response from Charmaine Blair on Apr 10, 2024
Dear Guest Jerome,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.Cordially Charmaine Blair Guest Services Manager

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well clean . The staffs were amazing and always greet us.
Stayed 7 nights in Mar 2024
Response from Charmaine Blair on Apr 8, 2024
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear that the property was clean and that the staff were amazing and friendly. I hope you had a wonderful stay at the hotel.

8/10 Good

CLARIBEL

Traveled with partner
Bad food, really poor
Stayed 4 nights in Mar 2024
Response from Charmaine Blair on Apr 3, 2024
Hi Claribel, I'm sorry to hear that you didn't enjoy the food at the Royal Decameron Montego Beach. Your feedback is important to us, and we will make sure to address this issue for future guests. Thank you for sharing your experience.

6/10 Okay

Amya

Traveled with group
Property needs renovation and parking. Limited food options and dining schedule. Not like a regular all inclusive with food and liquor.
Stayed 3 nights in Mar 2024
Response from Charmaine Blair on Apr 1, 2024
Thank you for sharing your feedback. We appreciate your comments on the property, parking, and food options. Your review will help other travelers make informed decisions. If you have any specific suggestions for improvement, we encourage you to communicate them directly to the hotel management. We hope you still enjoyed your stay at Royal Decameron Montego Beach. Safe travels!

6/10 Okay

Ratko

Stayed 5 nights in Mar 2024
Response from Charmaine Blair on Mar 30, 2024
Hello Ratko,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

Sudesna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Charmaine Blair on Mar 29, 2024
Dear Sudesna,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

Pamella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the entertainment and the people
Stayed 4 nights in Feb 2024
Response from Charmaine Blair on Mar 29, 2024
Hello Pamela,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

Jameer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Charmaine Blair on Mar 19, 2024
Dear Jameer,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Charmaine Blair on Mar 18, 2024
Dear Sarah,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Food was meh
Stayed 2 nights in Mar 2024
Response from Charmaine Blair on Mar 18, 2024
Thank you for your review, Leryn. It's great to hear that some staff members were friendly during your stay at Royal Decameron Montego Beach. We aim to provide excellent service and will address any issues with the team. We hope you had an enjoyable experience overall and would love to welcome you back in the future.

2/10 Terrible

cynthia ellen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst place we ever stayed 5 things wrong in our room even the phone didn’t work to call about the flood we had
Stayed 5 nights in Mar 2024
Response from Charmaine Blair on Mar 12, 2024
We are sorry to hear about your experience at Royal Decameron Montego Beach. Your feedback will be taken into consideration to improve in the future. Thank you for sharing your thoughts.

8/10 Good

Stephanie

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Charmaine Blair on Mar 14, 2024
Hello Stephanie,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 Terrible

Darian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book with another property because after 6 hours of waiting they still didn’t not have a room for us. In those 6 hours we decided to go eat and drink but that didn’t happen either. It was supposed to be all inclusive but the buffet barely had food and there was hardly ever a bartender at any of the bars. The hotel is nothing like the pictures. EXTREMELY inconvenient and an overall terrible experience. Don’t be fooled like I was.
Stayed 3 nights in Mar 2024
Response from Charmaine Blair on Mar 11, 2024
Dear Darian, we are truly sorry to hear about your negative experience at Royal Decameron Montego Beach. Your feedback is important to us and we will address these issues with the hotel management to improve the overall guest experience. We hope you give us another chance in the future.

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
No elevator and we roomed on the 4th floor. And no enough towels
Stayed 7 nights in Aug 2023
Response from Charmaine Blair on Mar 12, 2024
Dear Beatrice, thank you for sharing your feedback on Royal Decameron Montego Beach. We apologize for the inconvenience of not having an elevator and the limited towels. We appreciate your understanding and hope you still enjoyed your stay with us. Safe travels!

8/10 Good

Kelvin D, Eight Mile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 14 nights in Feb 2024
Response from Charmaine Blair on Mar 10, 2024
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

10/10 Excellent

Mina, dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location , hotel can use some work . But for money is right
Stayed 4 nights in Mar 2024
Response from Charmaine Blair on Mar 10, 2024
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

6/10 Okay

Fadges

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are a little dated, the staff wasn’t very helpful,,
Stayed 5 nights in Mar 2024
Response from Charmaine Blair on Mar 8, 2024
Thank you for your feedback, Fadges. We appreciate your input regarding the rooms and staff at Royal Decameron Montego Beach. We will take your comments into consideration to improve the overall guest experience.

2/10 Terrible

Dara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware the entire beachfront area of the hotel is currently not accessible and cannot be used as of March 5. Oceanfront rooms have a view of sand bags and construction as the hotel continues to repair from storm in early Feb. Guests must use the property of the sister hotel Cornwall next door and share the beach there. The property is currently very difficult for those with mobility disabilities to visit. Rooms are in bad shape and overall lack of any maintenance done in the rooms or on property.
Stayed 3 nights in Mar 2024
Response from Charmaine Blair on Mar 8, 2024
Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and will take your concerns into consideration for future improvements. We hope that your next stay with us will be more enjoyable. If you have any additional feedback or requests, please do not hesitate to contact us. Thank you for choosing our hotel for your stay in Montego Bay.

6/10 Okay

Michael G

Traveled with partner
Liked: Cleanliness
Was there 8 years ago..rooms same, need updated, but were clean, just old.. not enough staff in dining room, had to get own drinks, napkins. Need activuties at stage area in evening..nothing to do after dinner, pools closed at 5, entertainment started at 9:30. Have stayed there 5 times, us in a safe location on hip strip. Would stay there again. Remember its star rating, is not a five star. Don't go there expecting top shelf and quality!
Stayed 6 nights in Feb 2024
Response from Charmaine Blair on Mar 5, 2024
Dear Michael,Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and understand your points. Your review will help future guests have a realistic expectation of the hotel. We encourage you to check the hotel for any updates before booking again. Your loyalty is valued, and we hope your next stay meets your expectations better.

8/10 Good

Tyler

Traveled with partner
Liked: Staff & service, amenities
Staff was fantastic, food was great, everything was great. Property was damaged by a recent storm and there's a fair bit of maintenance ongoing but they are working hard at that as well. Nightly entertainment was better than expected, you won't get bored here. Aside from leaving a book there I can't say anything but good things about our experience, we plan on coming back!
Stayed 7 nights in Feb 2024
Response from Charmaine Blair on Mar 4, 2024
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear about the fantastic staff, good food, and enjoyable nightly entertainment. The ongoing maintenance efforts show dedication to improving the property. Your intention to return speaks volumes about your experience. Safe travels, Tyler!

4/10 Poor

vanessa

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Need to be renovated and up to date poor quality for your money
Stayed 5 nights in Feb 2024
Response from Charmaine Blair on Mar 2, 2024
Dear Vanessa,Thank you Vanessa for sharing your feedback about Royal Decameron Montego Beach. We appreciate your honesty and will take your comments into consideration for future improvements. If there is anything else you would like to share or discuss, please feel free to reach out. Thank you for choosing our hotel.

10/10 Excellent

Sylvanah

Traveled with family
Liked: Staff & service
Disliked: Amenities
rooms can be updated ! I loved how yu can walk from resort to sister resort friendly staff !
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 29, 2024
Thank you for sharing your feedback, Sylvanah! We appreciate your comments on the room updates needed and the convenience of walking to the sister resort. We're glad you enjoyed the friendly staff. Your review will help future guests make informed decisions about the Royal Decameron Montego Beach.

8/10 Good

Kyle Lee

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Charmaine Blair on Feb 29, 2024
Dear Kyle,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 29, 2024
Hello John,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

4/10 Poor

Rosie

Traveled with group
Disliked: Amenities, property conditions & facilities
Pros: Entrance/Front desk area was nice. Beaches, water, and snorkeling were beautiful. Cons: Two out of the three bars on property were always closed. 2 restaurants on the property, one was closed down the day after we got there for renovations, leaving one restaurant for the whole property. All you can eat buffet was open for breakfast, lunch, dinner for only 2 hour increments and kept running out of food each time. Fitness Center was always locked. I understand the resort was dealing with the aftermath of a storm, but the property was under constant construction and very noisy. Caution tape everywhere. Ran out of water bottles. Denied bottled soda. Had to spend money at the all-inclusive resort’s gift shop to get water, drinks, and limited snacks. No elevators.
Stayed 4 nights in Feb 2024
Response from Charmaine Blair on Mar 4, 2024
Dear Rosie,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel (. Regarding your dissatisfaction with the beach which is a act of nature, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences

4/10 Poor

Jean Ronel Junior

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is poorly maintained. Very few things work properly. Food choices are extremely limited. The staff is trying but there’s an obvious lack of professionalism.
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

6/10 Okay

Diandra

Traveled with partner
Liked: Staff & service
Sink was broken in room, maintenence never fixed it.
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

2/10 Terrible

Andrea

Stayed 4 nights in Feb 2024
Response from Charmaine Blair on Mar 23, 2024
Dear Guest Andrea,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice but food choice should be better, staff were great, transportation was perfect getting too and from airport.
Stayed 3 nights in Jan 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 Okay

Jason

Traveled with partner
Liked: Staff & service
Very average Pay for what you get Staff was very nice, so 5/5 for that But the room was very outdated; it however wasn’t an issue for me as I was not in the room for most of the time. Beach was also good.
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

10/10 Excellent

Calvin

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Charmaine Blair on Feb 24, 2024
Dear Guest,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 Okay

Rysheka

Disliked: Cleanliness, property conditions & facilities
This was not a bad stay but the rooms are definitely old and needs a lot of work done , had a ant issue and the restroom sink was stopped up my whole stay staff is friend location is ok I probably wouldn’t stay again
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 12, 2024
Thank you for your review, Rysheka, of your stay at the Royal Decameron Montego Beach. We appreciate your feedback about the rooms needing work and the issues you experienced with ants and the restroom sink. We apologize for any inconvenience caused. Our staff is friendly and the location is satisfactory. We will take your comments into consideration for future improvements.

8/10 Good

Giorgio

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff amazing the rooms outdated and needs a ton of work - food was good
Stayed 7 nights in Feb 2024
Response from Charmaine Blair on Feb 12, 2024
Thank you for your review, Giorgio. We appreciate your feedback regarding the staff and the food. We apologize for any inconvenience caused by the outdated rooms. We will make sure to address this issue and work on improvements. Please let us know if there is anything else we can assist you with during your stay at Royal Decameron Montego Beach.

8/10 Good

Anneshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was perfect. The staff was always helpful and supportive to our needs. Great experience will stay again.
Stayed 4 nights in Jan 2024
Response from Charmaine Blair on Feb 10, 2024
Thank you, Anneshia, for your review of the Royal Decameron Montego Beach. We're glad to hear that you had a perfect experience and that the staff was helpful and supportive. We appreciate your kind words and look forward to welcoming you back again in the future.

2/10 Terrible

Jacqueline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in need of general maintenance. Staff could do with customer service training. Food was cold and mainly left overs from the previous meal. Due to a cold front (storm) we had to stay inside the building as the beaches were closed off and dangerous. The staff, including the entertainment team, had no idea on how to engage the guests. I have stayed at the property over the years but this occasion was extremely disappointing and not worth the money. The cold food gave me diahorrea the entire 4 days of my stay. Do not pay your money to stay at this hotel.
Stayed 4 nights in Feb 2024
Response from Charmaine Blair on Feb 10, 2024
I'm sorry to hear about your disappointing experience at Royal Decameron Montego Beach. It seems like the property is in need of maintenance and the staff's customer service skills could be improved. It's unfortunate that the food was cold and not up to standard, causing you discomfort during your stay. It's also disappointing to hear that the staff and entertainment team were not engaging with the guests. Thank you for sharing your review and warning others to consider other options.

4/10 Poor

nANCY

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Booked a King room with an Ocean View - after 4 hour wait for our room we received a double bed, very limited view of the ocean (all tree's). Room was off on an extended part of the property. Limited, meals times. Needed to be there promptly when then opened, they did not replenish items with limited choices. With the 5 bars on both property's limited times they were open. Only had limited items to choose from, would think in Jamaican you would be able to get a Jamaican beer only had Presidente (Domican beer). Was told by bartenders cold go purchase Jamaican beer a cross the street.
Stayed 7 nights in Jan 2024
Response from Charmaine Blair on Feb 9, 2024
Hello Nancy,Thank you for your review, Nancy. We apologize for the inconvenience you experienced during your stay at Royal Decameron Montego Beach. We appreciate your feedback regarding the room mix-up, limited ocean view, and limited meal choices. We understand your frustration with the limited bar options and appreciate your suggestion for offering Jamaican beer. We will review your comments with our team to improve our services. Thank you for choosing our hotel and we hope to welcome you back in the future.Regards,

2/10 Terrible

halima

Stayed 5 nights in Jan 2024
Response from Charmaine Blair on Mar 23, 2024
Dear Halima,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 Okay

Wendy

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Charmaine Blair on Feb 7, 2024
Dear guest Wendy,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Guest Services Manager

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service
Our room phone never worked at all, we had no face towels, it was sooo LOUD outside our room by locals playing music ALL NIGHT LONG, the sauna never worked at all, jacuzzi hot tub wasn’t hot, and at 8pm buffet food was nearly GONE, and no more food was coming out. ALL THE STAFF IS GREAT AND ENTERTAINMENT IS AWESOME!!!!!!!! We still enjoyed ourselves!
Stayed 3 nights in Feb 2024
Response from Charmaine Blair on Feb 5, 2024
Dear Sheila,Thank you for your review of your stay at Royal Decameron Montego Beach. We apologize for the issues you experienced, including the phone and sauna not working, noise disturbances, and the lack of towels and buffet food. We appreciate your positive feedback regarding the staff and entertainment. We will address the mentioned problems to ensure a better experience for our future guests. We hope you still enjoyed your time at our hotel despite these inconveniences.Best regards,Guest Services Manager