A Vacation Nightmare
Posted Dec 15, 2010
upon check-in the front desk staff was very courteous, when we arrived to our room it was not the best but you get what you pay for. we left for the day and when we returned ready to take a shower and go to bed we discovered the sheets were dirty with stains on them, the mattress was torn, the refridgerator was not working and there was no hot water. when we complained that evening the housekeeping supervisor came to the room and handed us clean sheets and we were told there was nothing they could do about the hot water that evening, also a drunk maintenance man came to assist with the refridgerator which was not plugged in. the next day we left early in the morning and were gone all day only to come back 12 hours later to find there had been no housekeeping and still no hot water. the staff stated we had the only key to the room, and we were told we could get a temporary room for the night and they would give us another room for the remainder of our trip the next day. the next room was worse, there were two twin beds pushed together as one king which had different heights, the air conditioner made a very loud noise and there was a whole tile missing where you could see the outside, the phone did not work and still no hot water. we went back to the original room and the next morning we checked out. I would not recommend this hotel to a dog as the staff is not accomodating and this place looks nothing like the advertisements.
Comment from Hotel Management
by Hotel Management, Hotel Management
We here at Sandcastles Resort are deeply sorry for the inconveniences the guest mentioned that they had encountered while staying with us. The last thing that we recommend is for any guest to feel dissatisfied. If at anytime our guest is dissatisfied with a room we always try to upgrade or room change them to a better one.We do not allow our staff members to drink alcoholic beverages while on the job, if this is noticed by any of our guest we "beg" for this report immediately..
The Sandcastles family looks forward to hosting you and your family in the near future.