Beach/ocean view
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Reviews of Shaw Park Beach Hotel & Spa

3 out of 5
Shaw Park Beach Hotel & Spa
Cutlass Bay, Ocho Rios, Saint Ann

Reviews

6.4
Rating 10 - Excellent. 49 out of 340 reviews" "
Rating 8 - Good. 104 out of 340 reviews" "
Rating 6 - Okay. 83 out of 340 reviews" "
Rating 4 - Poor. 47 out of 340 reviews" "
Rating 2 - Terrible. 57 out of 340 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is like a hidden gem! The rooms are roomue and, clean and cozy. The Staff absolutely respectful and inviting. The layout anazing.
Stayed 1 night in Mar 2021

10/10 Excellent

Steve, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome stay, great hotel staff and comfortable stay!
Stayed 2 nights in Aug 2019
Response from Judy on Mar 9, 2020
Good Morning Steve Thank you for your very kind review, it was a pleasure having you here and to assist in making your stay "awesome" Very best wishes….

2/10 Terrible

Kanita, Toronto, Ontario

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, room was horrible. Bathtub drain was backing up and sink pillow was dirty fridge was leaking. Food was Average not the greatest. Would not return to this hotel.
Stayed 1 night in Feb 2020
Response from Judy on Feb 20, 2020
Good Morning Kanita Thank you for your review and we are sorry for the issues as outlined that affected your decision not to return and will have them rectified. Very best wishes

4/10 Poor

Deborah, Miami

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was not modern or up to date. I went with my older mom who is visually challenged so it was hard getting up and down the stairs. There was no elevators and no ramps. Room 53 smelled moldy and it was humid. The outside premises needed some TLC. I also bought a deluxe room Pkg but was given a standard room which I didn’t fully appreciate. However the food was amazing and the staff was very friendly and accommodating and helpful, someone was able to present a wheelchair for my mom, which I truly appreciated
Stayed 4 nights in Feb 2020
Response from Judy on Feb 17, 2020
Good Morning Deborah Thank you for your review and sorry for the inconvenience caused. Your kind comments re the food and staff is greatly appreciated. Very best wishes

6/10 Okay

Jess

Business traveler
Disliked: Amenities
Quiet. Too quiet. Limited options for food. Food is served (Soup and salad buffet some days). No entertainment.
Stayed 1 night in Jan 2020
Response from Judy on Feb 3, 2020
Dear Jess Thank you for your review and comments noted we will endeavor to make the necessary improvements. Best wishes

8/10 Good

Nordia, New York City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lot to explore! But overall needed a little more renovation like a bit of fixture here and there and a little painting otherwise best time ever👍
Stayed 3 nights in Dec 2019
Response from Judy on Jan 7, 2020
Good Afternoon Nordia Thank you for your review, concerns are noted however we are extremely delighted that your vacation was "best time ever" Best wishes for 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. Front desk staff was very helpful and accommodating with our check in. Room was spacious and loved the patio view from my room! Bar staff were soo friendly! Smiley was especially nice to us! He was soo happy and helpful with anything that we needed. A pleasure to see him every day! We also loved being so close to the beach that we could get in the water every day! We enjoyed our stay! I would stay again! Thank you Shaw Park!
Stayed 4 nights in Dec 2019
Response from Judy on Jan 6, 2020
Good Morning, Thank you for your very kind review, we are extremely delighted that you enjoyed your stay and look forward to your return visit.....Very best wishes for the New Year,..

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was terrible at checkin and no one was will8n* to assist
Stayed 1 night in Dec 2019
Response from joe. on Dec 30, 2019
That's a flat out lie,this person has nothing to do.

10/10 Excellent

Roderick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the staff. After 3 trips to this hotel we always enjoy the hospitality and professional and hospitality of the front desk team, Smiley, Rose, Nova, William, Tony, Arol, Pebbles and many others.
Stayed 7 nights in Nov 2019
Response from Lovindeer. on Dec 1, 2019
Thanks, Mr.Roderick it has been our pleasure having you at the Shaw Park Beach Hotel & Spa.We were happy to have served you,do come back again. Thanks. Kirlew.

4/10 Poor

Verified traveler

Stayed 8 nights in Nov 2019
Response from (Lovindeer). on Dec 3, 2019
Thanks for making it Shaw Park Beach Hotel & Spa. We were glad to Accommodate you and trust that we met your expectations. Please come again. Thanks. Kirlew Jackson. .

8/10 Good

Collin, London

Traveled with partner
Liked: Cleanliness, staff & service
The property was or could have been much better. The decor needs updating, and the room had stains on the floor and also the toilet was leaking and therefore difficult to flush. There were no phone in the room.
Stayed 3 nights in Oct 2019
Response from Judy on Nov 20, 2019
Good Collin Thank you for your review and we will do our best to have the issues corrected. Best regards

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the treatment given to me by your staff at Expedia. I will never book through Expedia ever again.
Stayed 1 night in Oct 2019
Response from Judy on Nov 13, 2019
Good Afternoon Thank you for your review and the rating. We look forward to your return visit. Very best wishes

2/10 Terrible

Verified traveler

Stayed 9 nights in Oct 2019
Response from Judy on Oct 28, 2019
Confirming receipt of your review- sorry you were not pleased. Best wishes

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Great friendly staff! Hotel is in desperate need renovation. Old and smells moldy.
Stayed 1 night in Aug 2019
Response from Judy on Aug 5, 2019
Good Morning Thank you for your review and will respond to the immediate issue. Very best wishes

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
First day on the property I was told that I had a balance. After explaining to Cassanndra at the front desk that I had paid in full she refused to accept my explaination even when I showed her my hard copy. I had to call Expedia who inturn called her right away to clear up the misunderstanding. Then I got to our room and key didnt work at all, finally we found the right one and the room was hot and muggy. So we went back to the front dedk to speak with Cassandra again. We recieved a second room, we found out that there wasn't any hot water, we couldn't call out because the phone didn't work, so back to the front desk. We asked for another upgrade and was told that the Beachfront Duluxe was unavailable because the hotel wasnt using that section. During the night there was a fire and it apparently knocked out the air conditioner and the water. Woke up in a very hot room and the funny smell that irritated my nose. When I wiped my nose the tissue was black, that was the same for my friend. Spoke to other guests and found that they had the similar thing happen to them. The front desk manager was now available and moved us to the second part of the hotel. Ms. Lashawn was very helpful in trying to accommodate us. We moved a third time temporarily and a fourth to the very end of the hotel. Woke up on our final day, there wasn't any hot water. Back to the front desk, the phones were still out of use. Not once did Mr. Michael Callen the resident manager offer any apologies.
Stayed 6 nights in Jun 2019
Response from Judy on Jul 2, 2019
Good Morning, Confirming receipt of your review and extremely sorry for the problems encountered and inconvenience caused, we wish to assure that every effort will be made to have them corrected. Very best wishes

8/10 Good

Toya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved that they were accommodating even during the busy Easter Holiday, I did not initially have a reservation but they made space. I could have done with out the rush of people they had come through the hotel from different cruises.
Stayed 6 nights in Apr 2019
Response from Judy on Jun 10, 2019
Dear Toya Thank you for your very kind review, it was indeed a great pleasure to be of service to you. We would like to wish you all the very best in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beach was great and maintained daily. The food was good and the restaurant and bar staff were very friendly and helpful. The a/c did not work in the living room but was very good in the bedroom. Hot water quit working but with the heat a cool shower was ok. I would return at the right price, but it is not being well maintained. The spa was great.
Stayed 7 nights in Apr 2019
Response from Judy on Jun 10, 2019
Good Afternoon Thank you for your review kind comments. Your areas of concern are noted and will endeavor to have them corrected. Very best wishes

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Judy on Apr 26, 2019
Thank you it is really appreciated and we are glad that you enjoyed your stay. Wishing all the best for the future.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok... Would have liked alittle more attraction... Little more to do
Stayed 1 night in Apr 2019
Response from Judy on Apr 22, 2019
Good Afternoon Thank you for your review and noted your suggestion. A pleasure having you here, look forward to your review visit. Very best wishes

6/10 Okay

Kate, Canada

Liked: Staff & service
We booked this hotel for just one night as we were staying in Kingston on business and wanted a bit of a beach vacation. We were warned from previous reviews that the property was old and needed lots of work. They weren't wrong! However, the hotel is on a lovely beach with great swimming and virtually no motor boat traffic. Our room was good with no problems mentioned by other reviewers - the water pressure and temp of the shower were great! The food was quite good - mainly Jamaican style. The staff were superb and worked hard to respond to any requests. It has a homey atmosphere with friendly guests chatting with each other and staff. The hotel was built in the 1960s and most of the original design is still apparent - the main building is quite lovely.
Stayed 1 night in Mar 2019
Response from Judy on Mar 4, 2019
Dear Kate Thank you for making it Shaw Park Beach Hotel & Spa and taking the time to send us your review.. your very kind comments are really appreciated....a big thankyou.... Very best wishes

6/10 Okay

Verified traveler

Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well the location and the view were great. The hotel needs major renovation.
Stayed 4 nights in Feb 2019
Response from Judy on Feb 25, 2019
Good Afternoon Thank you for making it Shaw Park and for taking the time to send your review - it is appreciated and we will do our best in any area we can. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019
Response from Judy on Jan 28, 2019
Dear Guest, Thank you for taking the time to send in this excellent review - we can see that you are pleased with our hotel and staff. Very best wishes

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Dec 2018
Response from Judy on Jan 16, 2019
Good Morning, Thank you for taking the time to write a review. We apologize that your expectations were not met. Very best wishes for 2019

8/10 Good

Lance

Liked: Staff & service
The dining room staff was very friendly and professional, the food could be a little better in terms of quantity and presentation, the front desk personnel were always courteous,the house keeping ladies were excellent professional people, overall it was a good stay I'll definitely be back there!
Stayed 8 nights in Jan 2019
Response from Judy on Jan 15, 2019
Dear Lance, Thank you for your very kind comments and a pleasure to be of service to you. We look forward to your return visit and would like to wish you a Happy & Prosperous 2019

4/10 Poor

Genevieve, Brooklyn, New york

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We love shaw park beach amenities and friendly staff.
Stayed 21 nights in Dec 2018
Response from Judy on Jan 14, 2019
Good Afternoon Genevieve Thank you for your very kind comments. Very best wishes for 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
The property is old and stricken in age. Need TLC. I almost fall of the balcony because the rail gave way. This is not safe. The hotel is a god location, good beach actually the best I have seen but it needs remodeling.
Stayed 3 nights in Jan 2019
Response from Judy on Jan 14, 2019
Good Morning, Thank you for review and your comments noted. We appreciate the time you have taken to send in your review Very best wishes for 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay Shaw Park. I wanted a quiet get away in a facility close to the beach, and I got that. The staff was friendly and not imposing. The food was good. I liked the ambiance of the extended lobby area. However the bathrooms need an upgrade.
Stayed 4 nights in Dec 2018
Response from Judy on Jan 7, 2019
Good Afternoon, Thank you for your kind comments and your suggestion which we have noted. It was a pleasure having you and would like to wish you a Happy, Peaceful & prosperous New Year

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2018
Response from Judy on Jan 7, 2019
Thank you for the rating ……..it's greatly appreciated Wishing you a Happy, Peaceful & prosperous New Year

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service
The staff went above and beyond to make us happy. It's not your huge all inclusive with thousands of people so amenities are few. Nice little place to stay for a few days. Close to attractions. Hopefully they will renovate soon.
Stayed 2 nights in Dec 2018
Response from Judy on Jan 7, 2019
Dear Amanda Thank you for making it Shaw Park and for your kind comments. We have taken note of your comment regarding renovation of the property. Wishing you a Happy, Peaceful & prosperous New Year.

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills all-inclusive hotel
Shaw Park hotel is one of those hotels I would go to if I want to just relax and not want to leave to go exploring or have to try find food. It is quaint and has an old world charm to it. The food though limited in menu options is quite tasty and well cooked. The staff were generally very quick and friendly. Good night entertainment. Nice beach as well. Nice room also. Basic but clean. The downside comes in as you begin to compare the finer details. Spotty Wi-Fi. Bar didn't carry full range of liquor. Lower end of the scale too. Bartenders served weak drinks or improperly made drinks. Bar opened late. This is what made the experience ordinary and not the wow. I would go back if wanted to escape, relax and not want to leave the property, as well as not wanting to be "fighting" for food (long wait in line) like you tend to find in the larger hotels.
Stayed 1 night in Dec 2018
Response from Janice on Dec 31, 2018
Dear Robin Thank you for your very much for your kind comments, it is really appreciated and we will continue to do our best for our very valued clients. We would like to wish you a Happy & Prosperous 2019. Very best wishes

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2018
Response from JUDY on Jan 9, 2019
No comment was recorded - not able to respond

2/10 Terrible

Verified traveler

Disliked: Room comfort
Hotel needs upgrades and food options for an all inclusive were very limited.
Stayed 1 night in Dec 2018
Response from Judy on Dec 17, 2018
Good Afternoon, Your comments have been noted and we are sorry to receive same, however we do hope that you still enjoyed your stay. Wishing you a Merry Christmas and a Happy & Prosperous New Year...

8/10 Good

Clifton, Nottingham, England

Liked: Cleanliness, room comfort
On a whole the experience was good . However we could of done with a fridge in our room . Staff were friendly and polite and helpful . Strong Wi-Fi connection in the room and lobby. Would visit again . Thank you .
Stayed 3 nights in Nov 2018
Response from Judy on Nov 26, 2018
Dear Clifton, Thank you very much for your very kind comments- it was a pleasure having you and look forward to your return visit. We could arrange for a fridge if requested at an additional cost. Best wishes

6/10 Okay

Austin

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A hotel of past glory
This is an old hotel that badly needs renovation. Although it charges resort like fees, it does not include lunch or dinner like other Jamaican resort hotels. They don't tell you that unless you ask before ordering dinner. The WiFi is sporadic and, seemingly, not in all rooms. Working cable TV is similarly a hit and miss, depending on which room you get. Positives: They do an awesome Jamaican style hearty breakfast and have decent coffee.
Stayed 1 night in Sep 2018
Response from Judy on Nov 21, 2018
Good Afternoon Austin Thank you for your comments and sorry for the inconvenience caused with the WiFi and TV we will make every effort to correct these issues. It would appear that you booked the Bed/Breakfast which would not include Lunch & dinner -only the All-Inclusive has this inclusion. Glad you enjoyed the breakfast and coffee. Very best wishes

2/10 Terrible

mike

Disliked: Staff & service, property conditions & facilities, room comfort
bad management--not nice to guests-greedy-always expecting tips
Stayed 5 nights in Nov 2018
Response from Judy on Nov 19, 2018
Dear Mike The contents of your comments are noted which unfortunately is not consistent with other comments from your clients, however we are extremely sorry for the experience. Best wishes

8/10 Good

Lester

Liked: Staff & service
Disliked: Property conditions & facilities
Beach was beautiful nice location however hotel needs an overhaul and more maintenance
Stayed 4 nights in Oct 2018
Response from Judy on Oct 22, 2018
Good Afternoon Lester It was a pleasure having at our hotel. Thank you for your comments and concern noted will endeavor to amend. Best wishes

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was pleasant and accommodating. I enjoyed the Friday night entertainment.
Stayed 3 nights in Oct 2018
Response from Judy on Oct 22, 2018
Good Afternoon Thank you for your very kind comments...really appreciate it and the staff will be pleased. Best wishes

8/10 Good

Joy, Sinclair

Liked: Cleanliness, staff & service, room comfort
The hotel location is fantastic. The beach & sea bathing is the most wonderful experience & this is whst we were looking for. The property has jaded elegance, with some lovely architectural features. The staff was very accommodating & the cleaners are dedicsted.
Stayed 2 nights in Aug 2018
Response from Judy on Sep 3, 2018
Good Afternoon Joy Thank you for making it Shaw Park Beach Hotel & Spa and for your very kind comments - very much appreciated. Best regards

10/10 Excellent

Marilyn, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the staff. So helpful and kind. The property also is on the beach with easy access to the water. The area was peaceful and quiet. The food was very good and it was authentic Jamaican dishes not just tourist food. I would definitely recommend it and plan to go back again
Stayed 5 nights in Aug 2018
Response from Judy on Sep 3, 2018
Dear Marilyn Thank you for making it Shaw Park Beach Hotel & spa and for your very kind comments. We look forward to your return visit in the near future. Best wishes

8/10 Good

Basil, Bridgeport, CT

Liked: Cleanliness, staff & service, room comfort
The lobby area felt cozy. There was someone ready to take our luggage and provided us with a cool drink. The place was well kept. The food was well prepared and attractively presented. The servers were attentive to the guests. The smile of one of the servers was warm and very welcoming - I am sorry I didn't get the name of that male server but you could tell that he loves his job. The live entertainer they had on Friday did a great job with his vocal abilities, instrumental skills on the steel drum. Area for improvement: (1) the shower stall hot and cold taps did not correlate to standard - the middle tap seemed to control the hot water, I wasn't sure if the left or the right tap was producing the cold water. (2) the metal rod that holds the shower curtain was corroded. (3) the pipe taps need to be changed, they were old as well. (4) the floors in the bathroom and bedroom had stains on them. (5) the TV reception on some of the channels was grainy and you could hardly tell what channel or show you were watching. (6) the pool table was extremely old and needed to be replaced immediately.
Stayed 2 nights in Aug 2018
Response from Judy on Sep 4, 2018
Good Afternoon Basil, Thank you for making it Shaw Park Beach Hotel and for your kind comments. The areas of concern are noted and we will endeavor to have them rectified. Very best wishes

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2018

8/10 Good

Oneka, New York

Liked: Cleanliness, staff & service, room comfort
The hotel needs to be renovated but other than that the stafff was so hospitable and Kamal is amazing! The beach is right outside your door and is absolutely beautiful! I must the also mention the food was delicious!!!!
Stayed 9 nights in Jul 2018
Response from Judy on Aug 13, 2018
Dear Oneka, It was a pleasure having you here with us and thank you for your kind comments. Very best wishes

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was OK but the lights went away which led to the bathroom light being out for most of the stay.
Stayed 2 nights in Aug 2018
Response from Judy on Aug 13, 2018
Good Afternoon Thank you for your comments, sorry for the inconvenience caused due to the electricity outage. Very best wishes

6/10 Okay

Michael, Mississauga, ON. Canada.

Liked: Staff & service
The property is a gem just begging to be polished. Infrastructural upgrades, complementing it's old world charm, and the dedication of the loyal staff members, would definitely increase occupancy exponentially. This is a HUGE potential going to waste. My teenaged daughters were bored stiff. The food however, was really good. Just needed more variety.
Stayed 2 nights in Jul 2018
Response from Judy on Aug 13, 2018
Good Afternoon Michael Thank you for your comments which are duly noted. Sorry that your daughters were bored in spite of this do hope they enjoyed their stay. Best wishes

2/10 Terrible

Cookie, Texas

The overall experience was a 6 out of 10. The staff are nice but the amenities are okay. The drinks are not that great and the food is good since it is homeade Jamaican food. If you do not like Jamaican food, then you will not like the food because that is all they serve. No toiletries in the bathrooms so bring your own.
Stayed 2 nights in Jul 2018
Response from Judy on Aug 20, 2018
Good Afternoon Thank you for your comments and your concern issue is noted and we will endeavor to correct same. Best wishes

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed stay.
The hotel is outdated and seems like it has been left to deteriorate. The pictures are nothing like what the hotel looks like. I was very disappointed and should be given a refund. The price was more than much better hoteks.
Stayed 1 night in Jun 2018
Response from Judy on Aug 20, 2018
Good Afternoon Sorry you were disappointed with the hotel, wishing you all the very best.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable but could be better!
I booked a Beachfront Superior room last minute for myself and a friend. The room was VERY clean but the air freshener was overpowering and we had to leave the patio door open for a bit to breathe properly lol. The bathroom was nice and clean as well. A beautiful private beach is right outside the door and the pool was very close as well. The pool however needed maintenance as there were plenty of leaves and insects enjoying the water. The food at the hotel was delicious, especially during the authentic Jamaican breakfast and dinner. Lunch, however, was much more simple as you select from a prefixed menu. We were slightly disappointed only because the standard was set so high from the previous meals. The bar was equipped with a great deal of options and I highly recommend the rum punch. The wifi was only reachable while in the lobby. Overall, the place is beautiful and we enjoyed ourselves despite the few discrepancies.
Stayed 1 night in Jun 2018

8/10 Good

Sandy

Liked: Staff & service
It's close to the beach, nice laid back for a quiet relaxing time
Stayed 1 night in Jun 2018