Ratings based on 205 Verified Reviews

3.3 out of 5
67% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton, FL

Awesome View

Posted Jan 23, 2017
Pros: The service was great! ...and the location can't be beat!!
Cons: The king size bed
Location: Close to town center but not that close to interfere with the relaxing atmosphere. Great shopping, food and entertainment.
Room was right on the beach as promised. Rocked to sleep at the sound of the ocean waves (sweet!) Nice friendly staff. Smiley has the perfect name...loved his smile and personality as well as the awesome dining room staff. Sorry I can't name them all. They were all just great, front desk, everyone. A special thanks to the nice lady who cleaned our room. We had an odd schedule and she did an amazing job around our schedule. The only teeny complaint that I had was the king size bed was actually 2 twins which created a wee bit of a problem, but I must say I love love love the lobby, such beautiful old world charm. This was the perfect getaway both my husband and I needed. Will definitely visit again!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Location, Location, Location

Posted Nov 13, 2016
Pros: The beach and the staff.
Cons: Could use a little updating
Location: The location is great. You can snorkel, take a trip to Dunns River Falls, zip line, go into town
The hotel is older and lacks the bells and whistles, which is what I LOVE bout it. It is simply a nice relaxing place. You can arrange for excursions and they re more than happy to help. The beach is right outside your door and it is a beautiful beach. The food was very good. It was more local cuisine, which I prefer. I didn't go to Jamaica to eat pizza and steak. The staff is outstanding! Friendly, pleasant and always smiling. If you are looking to relax and enjoy Jamaica, then I suggest you give them a chance.
Comment from Hotel Management
Nov 15, 2016 by Rambo, Hotel Management
Dearest Annette, Your expressions about our Property were wonderful and having you here again (repeat guests) was really an honour. We were delighted that you had a relaxing & well deserved stay with us and thank you heartily. Your comments were frank and truthful and will be utilized to improve our services and products. Concerning the property and updating our facilities, our refurbishing programme will continue, until all our rooms are looking immaculate and fresh. Your friends (The Staff) have all read your nice 'feed-back' and are charged/ motivated to continue the provision of excellent service. Thanks again for your visit, continue to recommend us to your friends and we look forward to welcome you again .......soon !.
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, N.Y

The location of the Hotel was convenient

Posted Nov 10, 2016
Pros: Peaceful, quiet and the sound of the waves put me to sleep
Cons: The room that I was in needed some repairs, the ceiling, shower and the wall needing some painting
Location: The location was great for me, since I was there to bury my mother in St Mary and the distance from the hotel was OK
Upon my arrival at the Hotel, I was welcome by a staff member who took my luggage, I was introduced to the Receptionist Lashawn who recognize me by calling my name. I checked in and was escorted to my room, I had a wonderful lunch. I am a vegetarian and was asked by the Chef what I eat and everyday I had my special meals prepared for me, the dining room staff was excellent and very helpful, I don't remember all their names but, they smile with you and very polite. There are the Bartenders that make my fruit punch and Smiley made sure I got my coconut nice and cold.
Comment from Hotel Management
Nov 15, 2016 by Rambo, Hotel Management
Dearest Claudet, It was an honour having you as our guest recently and although you were grieving your Mother, we are very appreciative of your comments.Concerning your review of our Property, we have plans to continue our repairs / refurbishing programme in our guest rooms. All ceilings & walls will be repainted and bathrooms will be upgraded. As you are aware Shaw Park Beach is an older property, it was built / opened in 1961 and for this reason, the maintenance must be carried out on a timely basis. Your Comments was posted on the Staff Notice Board and LaShawn, Smiley et al have only smiles and are asking when you will be returning !. Thanks so much for your visit and we look forward to welcome you again ......................soon !.
3 out of 5
Recommended
for Everyone
by A verified traveler from brooklyny

Nice hotel staffs (A) beach Thea same but good not

Posted Aug 27, 2016
I'll return to but food needs work staff is the best
Comment from Hotel Management
Sep 3, 2016 by Rambo, Hotel Management
Dear Friend, We thank you for your comments and very happy that out Staff were helpful and caring. Sorry that the food was not so good, however we have a new Director, he is working on our Menus and soon we will have improvement. We look forward to see you whenever you return to jamaica. Kindest regards, Oliver Ramdeen
1 out of 5
by A verified traveler from miramar Fl

Dirty bad smelling carpet. Overpriced.

Posted Jul 30, 2016
I was disappointed about not being able to see local TV programs.
Comment from Hotel Management
Oct 26, 2016 by Rambo, Hotel Management
Dear Patty, We thank you for your recent post and hope that you still had a nice time at this Resort. Must certainly apologize for not having the local channels available during your stay and the bad smelling carpet you had in the passage-way !. We have listened to your recommendations and have since adjusted our rates and will run this until the middle of December. Kindest regards, Oliver Ramdeen
3 out of 5
Recommended
for Everyone
by A verified traveler from Kingston

Pool was dirty,should supply shampoo in rooms

Posted Jun 27, 2016
Staff was good hotel was ok, wish pool was clean when I checked in, didn't get cleaned until close to check out
Comment from Hotel Management
Jul 12, 2016 by Rambo, Hotel Management
Dear Venessa, We thank you whole-heartedly for your recent stay at Shaw Park Beach and appreciated the frank comments. Must apologize for the condition of the pool and regret any inconvenience caused. Hoping you will return to us on your next visit to Ocho Rios and certainly we will make it up to you !!! Kindest regards, Oliver Ramdeen.
1 out of 5
by A verified traveler from USA

Needs Serious Renovation!

Posted Apr 24, 2016
Pros: People working & the food. They had 2 jet skis & 2 kayaks on the beach we never asked about because the water seemed rough when we were there.
Cons: A lot.
Location: If you stay & want to do an excursion I would recommend booking before you get here.
Stayed 6 days, Mon. thru Sat., Had hot water for one shower (mon. evening) the whole time I was there. Notified the desk 3 or 4 times, every time they said they would put a note in to the manager. It never helped. To compensate they gave us a small bottle of rum that we saw in a store for $3.50. The tv works once in awhile, not often. Every time I asked at the desk about an excursion they told me they would have to check with the manager to see & then I could come back later to see what they found out. The staff here tries to do their job but seemed to me they had their hands tied at times. They were very friendly always. Had a message in the spa & that was good for the price. Food was good. Night time entertainment is little to none. The bar isn't very big & they ran out of vodka while we were there. We made the best of it but will not return & will not recommend any one to stay here.
Comment from Hotel Management
Jul 12, 2016 by Rambo, Hotel Management
Dear Kevin, We must apologize to you for all the short-comings and problems you encountered during your recent stay at Shaw Park Beach Hotel and regret any other inconveniences caused. But you have seen that our Staff are hard-working and helpful and it is also sad that the weather was not very friendly during your vacation here. I cannot dispute your comments and we (the management) must now sit down and analyse all your points and address all these points that you have high-lighted. Very happy that my Staff tried to do their utmost and that you made the best of your vacation. We all sympathize with you and regret that you will not recommend (our Property) any one to stay here. Kind regards, Oliver Ramdeen.
4 out of 5
Recommended
for Everyone
by A verified traveler from lee

Shaw park

Posted Mar 28, 2016
Short stay but nice . i want to go back food was good. Friendly staff. Beautiful scenery
Comment from Hotel Management
Apr 25, 2016 by Rambo, Hotel Management
Dear Michael, Thanks for your recent visit to our Property and we were delighted to have you as our valued guest. We appreciate those positive comments about the Staff and foods and indeed we are grateful. Hoping we will have you again for your second visit. Kindest regards, Oliver Ramdeen
3 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

First trip to Jamaica

Posted Mar 27, 2016
I had higher expectations of the hotel. Entrance and Lobby area is beautiful. Dining room and outside is beautiful. Bar, Rooms and food could be better. Was possible interested in having my wedding there basef on the pucs on the site but was very confused once I arrived as to where and how it would be and work. But overall it was a nice experience enough for my now fiancé to propose. Thank you.
Comment from Hotel Management
May 13, 2016 by Rambo, Hotel Management
Dear Latoya, We thank you for your recent visit to our Resort and happy that you had a nice experience.Our Property is not a new one, however maintains it colonial style and graciousness and charm. We know you wanted to have your wedding here and hope you still have interest in our Resort. We would be happy to welcome you again "home" and even arrange your very 'special day'. Kindest regards, Oliver Ramdeen
5 out of 5
Recommended
for Everyone
by A verified traveler from Newyork

Wonderful people, felt like home

Posted Feb 19, 2016
Never expected hotel with kind caring people. Keep asking how we are doing , during our stay. Felt so comfortable and felt like home. So quite and food was great too.
Comment from Hotel Management
Apr 27, 2016 by Rambo, Hotel Management
Dear Rabu, We appreciated your recent visit and thank you so much for the wonderful review posted on Expedia's Site . My Staff are grateful to you and are already asking when you will be coming back !. Customer Service is important and we strive to do our best and ensure that all guests well attended to.We all look forward to see you again !. Kindest regards, Oliver Ramdeen