Ratings based on 825 Verified Reviews

3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Stouffville,ON

Great hotel within walking distance to the beach

Posted Nov 21, 2017
Toby’s is a great hotel that is just 5 minutes from the airport. Staff were extremely friendly, food was great in the restaurant and pool was clean. Rooms were spacious and clean. You are also within walking distance to 2 beaches, shops and restaurants. Highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Friendly hotel on the hip strip

Posted Nov 17, 2017
The staff are very friendly and the service is excellent you feel like you are home!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Jamaica

Good experience

Posted Oct 16, 2017
I got a room upstairs and it was pretty new as opposed to the downstairs ones. It was a good stay overall.
1 out of 5
by A verified traveler from florida

Needs work. Pool scum

Posted Oct 6, 2017
Not worth what I paid as it was beING renovated. Food was very good
2 out of 5
by A verified traveler

Decent location, building needs an update

Posted Aug 28, 2017
Front desk employees were very welcoming and friendly, waitresses were rude. They were a few things missing in our room such as a mirror (we had to ask for one), bathroom essentials including toilet paper we had to ask for. The security guard was very rude. They over charge for little things such as shuttle service from the airport which is literally 4 mins away and the rate is $15 per person. The food was not that great and the pool looked dirty.
Comment from Hotel Management
Oct 7, 2017 by Paul, Hotel Management
We tank you for staying with us and we will investigate and address the staff issues immediately
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 23, 2017 on Orbitz
Hotel was a gem I enjoyed my stay the bartender Adrian was really nice and made very good drinks also the food was excellent . Room was clean and comfortable !!!
Comment from Hotel Management
Sep 17, 2017 by Paul, Hotel Management
Thanks for staying with us. Hope to see you again soon.
5 out of 5
by Milesa

Comfort

Posted Aug 21, 2017 on Hotels
Was a comfortable stay. Young lady who served us in the restaurant needed to smile and be more friendly
Comment from Hotel Management
Sep 17, 2017
Thank you for staying with us. We will address the staff issue immediately.
5 out of 5
by Austin

location location

Posted Aug 17, 2017 on Hotels
It was amazing
Comment from Hotel Management
Sep 17, 2017
Thank you for spending your vacation with us. Hope to see you in the near future.
5 out of 5
by A verified traveler

Good deal for the price! I will stay again!

Posted Aug 8, 2017 on Hotels
I arrived very late - 1:00 AM in the morning. However the security guard was aware of the late arrival and showed up promptly to the room. Although very tired and needing to sleep, I felt very comfortable to do that. Price is what I can do! I had only wished I had been able to stay and enjoy the facility. Because I come and go to Jamaica two or three times a year, always staying the first night and the night before I leave, I will definitely consider staying at Toby Resort
Comment from Hotel Management
Sep 17, 2017
Thank you for staying with us. please come again.
3 out of 5
by A verified traveler

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017
Thank you for staying with us, we are trying our utmost best to continue to improve our service.