Ratings based on 810 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from UK
Great place to stayPosted Jul 22, 2017
Stayed here for a week. Good location, clean and friendly staff. Would definitely stay again and recommend.
Comment from Hotel Management
Jul 26, 2017 by Shane, Hotel Management
Thank you for staying with us, we are extremely happy that you enjoyed it.
for Everyoneby A verified traveler from Baltimore
Posted Jul 19, 2017
Pros: The, staff, and the location,
Cons: gym and the bar at the pool could stay open a little longer..
Location: What can I say close to everything, right on
I enjoyed my stay there and would like to get married there, The staff was wonderful, good job and I will be staying there all the time.
Comment from Hotel Management
Jul 26, 2017 by Allicin, Hotel Management
Thanks for staying with us Andrew, hope you will come back real soon.
Delayed flightPosted May 22, 2017 on Hotels
I was traveling with my girlfriend who had the reservation confirmation and a copy of my passport to ensure she could check in if my plane was delayed. Which is what happened, a huge storm prevented the plane I was on from landing plus there was a medical emergency on board as well. The plane landed in grand Cayman so I didn't arrive in Jamaica until the next day. I was very disappointed that my girlfriend could not use the room I had booked for us on Hotels.com. She felt stranded and frustrated by the situation and had to book another room to stay. I would hope that hotel.com make changes to the web site to add all guest names that are traveling with a prompt or drop down menu .My flight was difficult enough but to I have my girlfriend having unneeded difficulties with accommodation was disappointing at the very least. Jeff oxford
for Everyoneby A verified traveler
A good travelers/business hotelPosted May 20, 2017
I was there for meetings at the airport and it suited me fine.
for Everyoneby A verified traveler from West Palm Beach
Very good LocationPosted May 8, 2017
Pros: Close to the airport and downtown Montego Bay. All staff is nice (From the gate to the grounds men)
Cons: Refrigerator in all room.
Location: Walk to the beach and shopping areas.
Very great experience - staff is very nice, especially the kitchen and office. Food is excellent (properly prepared).
for Everyoneby A verified traveler from Phoenix
Posted May 7, 2017
Staff was very accommodating. Last minute booking at it was very nice.
Posted May 1, 2017 on Hotels
Over all I would give it a 91/2 1/2 to grow on.
FabulousPosted Apr 25, 2017 on Hotels
Was one of the best vacation. .
Quiet and excellent staffPosted Apr 21, 2017 on Hotels
Excellent staff and the resturant inside has great food. Room service is everyday and the hotel is a nice quiet place
for Everyoneby A verified traveler from Athens, GA
HARDWAREPosted Apr 21, 2017
Pros: Close proximity to attractive sites
Cons: The condition of the rooms.
Beds were way too hard. Hardware was broken, no door handle to get back into the room from the balcony in Room 48. The toilet was leaking. The faucet handle kept spinning, did not know where the hot water began vs cold water.