A huge disappointment
Posted Sep 28, 2014
On arrival to spend 5 days here in September, we were told we had been 'upgraded', implying that Expedia clients only get the cheaper rooms. Our room had a TV, safe and Wifi which did not work. When we complained, we were moved to better rooms in the main building, but the TV sound was again not working. The swimming pool was dirty and out of action; apparently the pump had broken and was unlikely to be mended in the near future. There was only one restaurant open out of the 4 advertised and this restaurant was closed on our second day. We were given names of 2 restaurants some distance away which were, as we discovered, also closed. We saw only 2 other guests and clearly the hotel had effectively closed for the season. It was like a ghost village and none of the shops was open. The receptionist never apologised, refusing to give us her name as we left after 2 nights. She was also rude in Italian, which she didn't realise we could understand. There are no lifts, no porters and steep stairs to climb which was difficult with our luggage. I have since seen poor similar comments on other sites. Do not waste your money coming to this hotel. We are now fighting to get our money returned even for the 3 nights when we did not stay. I suspect the good ratings on this hotel are bogus, because I cannot imagine anybody being prepared to pay for such a poor service and almost non-existent facilities. It seems to get its money from holding weddings and conferences. Dreadful.