Lobby

Reviews of Red Lion Hotel Monterey

3 out of 5
Red Lion Hotel Monterey
1425 Munras Ave, Monterey, CA

Reviews

6.8
Rating 10 - Excellent. 234 out of 1011 reviews" "
Rating 8 - Good. 272 out of 1011 reviews" "
Rating 6 - Okay. 243 out of 1011 reviews" "
Rating 4 - Poor. 145 out of 1011 reviews" "
Rating 2 - Terrible. 117 out of 1011 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ana

Traveled with family
It was easy to find and park, shopping center right across and different dining options
Stayed 1 night in Mar 2024

2/10 Terrible

Courtney

Stayed 2 nights in Mar 2024

6/10 Okay

Vivivan

Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service, amenities
No microwave and fridge either in the room, was uncomfortable for my family don’t have that option. But good price and location. Will be our options next time.
Stayed 1 night in Mar 2024

6/10 Okay

Tonya

Disliked: Amenities
No housekeeper 3 days request but staff storage I understand that
Stayed 3 nights in Mar 2024

10/10 Excellent

Naresh Kumar

Stayed 1 night in Mar 2024
Response from Miguel Renteria on Mar 20, 2024
Hello Naresh, Thank you for your perfect 5 out of 5 rating.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness
Pros: rooms were clean and comfortable; good value; hotel is in a great central location. Cons: pool and restaurant were closed; take out breakfast was packaged danishes.
Stayed 2 nights in Mar 2024
Response from Miguel Renteria on Mar 20, 2024
Hi Donna, Thank you for your review and comments.

2/10 Terrible

Kayleigh

Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was absolutely foul. I’m not a 5 star hotel person so don’t get me wrong. I’ve stayed at motel 6’s I don’t make 6 figures but I do love the beach. The check in was great. Lady up front 8/10 she did a great job, was very nice, and moved my rooms to accommodate my dog, because we booked through Expedia and it didn’t give me an option to choose a dog room. Very sweet. We checked in, and then went downtown, normal. We got back to the room around 11pm and just got into bed. When we woke up, there was fresh blood on the sheets that was hidden by the pillows. Now no one was bleeding. The sheets had not been washed, but had been reused, and the blood was from someone previously. Was not washed blood, I’ve done laundry before. Disgusting. Imagine sleeping with someone else’s blood on your sheets. We took the pictures & complaint to David and he was amazing. He deserves a raise. He changed us rooms, was very understanding, and made sure to contact his supervisor who is completely avoidant and needs to be demoted to David’s position. The supervisor never showed up to help this situation. When we got to our new room, there was dry dog pee on the floor in the corner of the room, and the floor had not been mopped. It was very gross, but I had already moved rooms and could not get a refund; so we used towels. I’m not one to throw a fit about small things and after the blood. This was a small thing. Customer service is 10/10 from front desk, supervisor -2/20.
Stayed 2 nights in Mar 2024
Response from Miguel Renteria on Mar 18, 2024
Hi Kayleigh, Thank you for your review and email. I did respond to your email. Again I am happy to hear that our Guest service hosts were able to offer a cleaner room. I will get with my housekeeping staff to offer a better and cleaner experience.

4/10 Poor

Joseph

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was poorly cleaned, there were a lot of people smoking marijuana on the property which was Making it an uncomfortable place to stay with a child.
Stayed 2 nights in Mar 2024
Response from Miguel Renteria on Mar 20, 2024
Hi Joseph, Thank you for your review. I will take your comments back to our housekeeping team so we can offer a better experience.

6/10 Okay

idan, moshav taashur

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I have a problem with my legs and I need to carry the baggage up the stairs cause their is no elivator
Stayed 1 night in Mar 2024
Response from Miguel Renteria on Mar 20, 2024
Hi Idan, Thank you for your review. I apologize that we weren't able to meet your expectations. I do hope on a future trip to the Monterey area, you will allow us another opportunity to offer a better experience.

4/10 Poor

John, Yucaipa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miguel Renteria on Mar 20, 2024
Hi John, Thank you for your review. I apologize that we weren't able to meet your expectations.

8/10 Good

steven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The staff was friendly and accommodating, would come back because of their warm hospitality
Stayed 2 nights in Mar 2024
Response from Miguel Renteria on Mar 18, 2024
Hi Steven, Thank you for your review. I am happy to see we were able to meet your expectations. I do hope you will stay with us on a future trip to the Monterey area.

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miguel Renteria on Mar 18, 2024
Hi Thomas, Thank you for your review.

10/10 Excellent

Radiance

Stayed 2 nights in Mar 2024

6/10 Okay

ZACHARY

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The restaurant and bar is closed since Covid. The Hottub is broken and homeless people are living in the parking lot. The pictures of the property are lovely.
Response from Miguel Renteria on Mar 6, 2024
Hi Zachary, Sorry about the Bar and Restaurant being closed, we have reached out to our partners to make these changes on their sites so that better information is offered to our guests.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miguel Renteria on Feb 26, 2024
Hi Joe, Thank you for the 4 out of 5 rating. We look forward to seeing you on a future trip to the Monterey area.

6/10 Okay

Colton

Liked: Cleanliness, staff & service
Staff was great but I will say the bed was not very comfortable and I didn’t have my room turned during my stay. I thought that was interesting but I’d say I paid 100 bucks a night for a 100 dollar room. 3/5 I’d say, I’d visit again
Stayed 2 nights in Feb 2024
Response from Miguel Renteria on Feb 26, 2024
Hi Colton, Thank you for your review. I apologize that we didn't get you turn-down service. On a future stay please don't hesitate to reach out to our staff so that we can make sure we get you turn-down service.

4/10 Poor

Aaron

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Miguel Renteria on Feb 12, 2024
Hi Aaron, Thank you for your review. I apologize that we weren't able to meet your expectations.

10/10 Excellent

Chauncey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere, quiet and friendly stuff of course. We had a nice time staying here. The price is very affordable. Thank you
Stayed 1 night in Jan 2024
Response from Miguel Renteria on Jan 17, 2024
Hi Chauncey, Thank you for your review and 5 out of 5 rating. I am happy to hear that we were able to meet your expectations. We look forward to seeing you again on a future trip to the Monterey area.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but cozy and worth the price. Could use some renovations but overall it’s in a beautiful location.
Stayed 1 night in Oct 2023
Response from Miguel Renteria on Jan 17, 2024
Hi Diana, thank you for your review and perfect rating. I will bring your comments about a renovation back to the owners. I do hope we will see you soon on a future trip to the Monterey area.

6/10 Okay

Tomoyuki

Stayed 2 nights in Dec 2023
Response from Miguel Renteria on Jan 10, 2024
Hello Tomoyuki, Thank you for your review.

8/10 Good

Janaina

Traveled with family
Liked: Staff & service
Good location, near all the places
Stayed 2 nights in Jan 2024
Response from Miguel Renteria on Jan 15, 2024
Hi Janaina, Thank you for your review and 4 out of 5 rating.

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay when visiting the Carmel/Monterey area. Stood here for one night and was very comfortable. They have a small gym which was very convenient to get a quick morning workout in. Would stay here again and recommend.
Stayed 1 night in Dec 2023
Response from Miguel Renteria on Jan 10, 2024
Hi Johanna, Thank you for your positive review. We are happy to hear that we were able to meet your expectations and hope to see you again on a future trip to the Monterey area.

4/10 Poor

Sheryl

Stayed 1 night in Dec 2023
Response from Miguel Renteria on Jan 10, 2024
Hi Sheryl, Thank you for your review, I apologize that we weren't able to meet your expectations.

10/10 Excellent

Trulee

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Miguel Renteria on Jan 4, 2024
Hi Trulee, Thank you for your review and perfect 5 out of 5 rating.

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sort of a bad experience, Suspected flea due to erythema sleep over night , noisey in late night, dirty carpet in hallway, the bathroom is sort of dirty.
Stayed 1 night in Dec 2023
Response from Miguel Renteria on Jan 4, 2024
Hi Jack, Thank you for your review. Sorry for the evening noise, I will get our maintenance team to shampoo and deep clean our hallways.

6/10 Okay

Shannon

Stayed 2 nights in Dec 2023
Response from Miguel Renteria on Jan 2, 2024
Hi Shannon, Thank you for your review and rating.

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was rated a 3* property and it was a 3 star when built but the current owner maintains the property as a 1 star. No soap provided in bathroom. Wallpaper peeling. Holes in wallpaper from multiple previous repairs.
Stayed 2 nights in Dec 2023
Response from Miguel Renteria on Jan 5, 2024
Hi David, Thank you for your review. I will get with our team to make sure we are doing better with filling and providing a better service. I do hope you will allow us to offer a better experience as we will be starting renovation to redo the bathrooms, which is were the wallpaper is currently not the best.

2/10 Terrible

brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Miguel Renteria on Jan 2, 2024
Hi Brandon, Thank you for your review and rating.

8/10 Good

yiu

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Location is excellent for us. But room has no closet or hanging rod, limited amenities (no soap), reading light did not work, and heating unit was loud. We sill stay again based on location, but will hopefully get a better room.
Stayed 3 nights in Dec 2023
Response from Miguel Renteria on Dec 28, 2023
Hello Yiu, Thank you for your review.

8/10 Good

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Miguel Renteria on Jan 24, 2024
Hi Benny, Thank you for your review.

10/10 Excellent

Bhargav Vasantbhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and inexpensive.
Stayed 1 night in Dec 2023
Response from Miguel Renteria on Dec 28, 2023
Hello Bhargav, Thank you for your review and positive comments. I will bring your comments back to our team. We hope to see you on a future trip to the Monterey area,

10/10 Excellent

Jessiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the property location is perfect WOULD RECOMMEND TO ANYONE
Stayed 2 nights in Dec 2023
Response from Miguel Renteria on Dec 28, 2023
Hi Jessiah, Thank you for your review, and perfect 5 out of 5 rating. We look forward to seeing you again on a future trip to the Monterey area.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Miguel Renteria on Dec 21, 2023
Hi Melissa, thank you for the 1 out of 5 ratings. If you would prefer for your future stays in Monterey you may find other accommodation.

8/10 Good

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Miguel Renteria on Dec 20, 2023
Hi Julian, Thank you for your review. What could we have done to make that 8 out of 10 to a 10 out of 10?

10/10 Excellent

Stella

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Miguel Renteria on Dec 20, 2023
Hi Stella, Thank you for your review and perfect rating. We look forward to seeing you again on a future trip to the Monterey area.

10/10 Excellent

Bobbie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Miguel Renteria on Dec 19, 2023
Hello Bobbie, Thank you for your perfect 10 out of 10 rating and review. We hope to see you again on a future trip to the Monterey Area.

10/10 Excellent

Dany

Stayed 2 nights in Dec 2023
Response from Miguel Renteria on Dec 13, 2023
Hi Dany, thank you for the perfect 5 out of 5 rating. We are happy to see that the Red Lion Hotel Monterey was able to meet your expectations.

2/10 Terrible

Oliver

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was short and rude. Rooms are old with broken plumbing and beat up bathrooms. Cracks in fiberglass tubs, another room had no working hot water. Leaking toilet with water dripping on the floor etc.
Stayed 3 nights in Dec 2023
Response from Miguel Renteria on Dec 13, 2023
Hi Oliver, thank you for your review and comments. I apologize that we weren't able to meet your expectations. I hope on a future trip to the Monterey Area you will give us another opportunity to offer a better experience.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Dec 2023
Response from Miguel Renteria on Dec 13, 2023
Hi Nancy, thank you for your review and perfect 5 out of 5 rating.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Curtains need to be changed.
As soon as we walked into the room, all we could see was the curtain, which did not cover the entire space. Anyone who would like to view inside the room can stand on the patio. For us, it seemed really unsafe. Our request to switch rooms was granted, and we were shown into the room next door. This room had a lengthy curtain, but the top of it was torn. We simply chose to stay because we were exhausted. They did not have coffee makers, but they did have coffee. There was a clothing rack in the first room; this one did not have one. The bathroom towel holders were loose from the wall and were toppling to the ground. The bathroom wall was peeling in some places. Requires maintenance.
Stayed 2 nights in Dec 2023
Response from Miguel Renteria on Dec 13, 2023
Hello Anonymous, Thank you for your comments and review.

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Miguel Renteria on Dec 1, 2023
Hi Amanda, Thank you for your review and 4 out of 5 rating. We hope we will see you on a future trip to the Monterey area.

6/10 Okay

Rima

Liked: Staff & service
No breakfast
Stayed 2 nights in Nov 2023
Response from Miguel Renteria on Dec 5, 2023
Hi Rima, I apologize that we weren't able to meet your expectations. Currently, we do not offer a breakfast option. We are offering coffee in the morning and Danish.

2/10 Terrible

Areli

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhelpful personal
Stayed 2 nights in Nov 2023
Response from Miguel Renteria on Dec 5, 2023
Thank you.

6/10 Okay

Nory

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My room was not clean l: there was garbage in the trash can and the sink wasn't clean either. It look like someone was taking break and for got to clean up after. I did not request a different room because I was tired and they try to accommodate me on a bottom floor.
Stayed 1 night in Nov 2023
Response from Miguel Renteria on Dec 5, 2023
Hi Nory, Thank you for the 3 out of 5 rating and review. I Apologize for not being able to meet your expectations. I do wish you would have informed our staff of the status of the room. I do hope you will allow us the opportunity to offer a better experience.

8/10 Good

Jesus

Stayed 1 night in Nov 2023
Response from Miguel Renteria on Dec 20, 2023
Hi Jesus, Thank you for your review and 4 out of 5 rating.

6/10 Okay

Nicole

Traveled with family
You would think a hotel being surrounded by multi million dollar homes would have refilled the empty soap, shampoo and conditioner for us in the room we had for two nights. Kind of a bummer there and when we asked the front desk they found a few bottles of conditioner, a bar of soap and lotion to hold us over. Never got it filled by cleaning service.
Stayed 2 nights in Nov 2023
Response from Miguel Renteria on Dec 13, 2023
Hi Nicole, Thank you for your comments and review. I will follow up with our team so that we can better serve our guests so that all in-room items are stocked and filled.

8/10 Good

Luana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Miguel Renteria on Dec 5, 2023
Hi Luana, Thank you for the 4 out of 5 rating.

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kinda of an older hotel. Very quiet location. A few riff raff at the gas station next door but not an issue.
Stayed 1 night in Nov 2023
Response from Miguel Renteria on Dec 5, 2023
Hi Sean, Thank you for your review, and 4 out of 5 reviews.

10/10 Excellent

nicole

Stayed 1 night in Nov 2023
Response from Miguel Renteria on Dec 19, 2023
Hi Nicole, Thank you for your review and perfect rating.

10/10 Excellent

Hironori

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect with dogs
Stayed 1 night in Nov 2023
Response from Miguel Renteria on Dec 5, 2023
Hi Hironori, Thank you for the perfect rating and review. I am happy to hear we were able to meet your expectations. We look forward to seeing you and your dogs on a future trip to the Monterey Area.