This property was absolutely foul. I’m not a 5 star hotel person so don’t get me wrong. I’ve stayed at motel 6’s I don’t make 6 figures but I do love the beach.
The check in was great. Lady up front 8/10 she did a great job, was very nice, and moved my rooms to accommodate my dog, because we booked through Expedia and it didn’t give me an option to choose a dog room. Very sweet.
We checked in, and then went downtown, normal. We got back to the room around 11pm and just got into bed. When we woke up, there was fresh blood on the sheets that was hidden by the pillows. Now no one was bleeding. The sheets had not been washed, but had been reused, and the blood was from someone previously. Was not washed blood, I’ve done laundry before. Disgusting. Imagine sleeping with someone else’s blood on your sheets.
We took the pictures & complaint to David and he was amazing. He deserves a raise. He changed us rooms, was very understanding, and made sure to contact his supervisor who is completely avoidant and needs to be demoted to David’s position. The supervisor never showed up to help this situation.
When we got to our new room, there was dry dog pee on the floor in the corner of the room, and the floor had not been mopped. It was very gross, but I had already moved rooms and could not get a refund; so we used towels. I’m not one to throw a fit about small things and after the blood. This was a small thing.
Customer service is 10/10 from front desk, supervisor -2/20.