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Reviews of Best Western Rose Garden Inn

2.5 out of 5
Best Western Rose Garden Inn
740 Freedom Blvd, Watsonville, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 384 out of 950 reviews" "
Rating 8 - Good. 340 out of 950 reviews" "
Rating 6 - Okay. 134 out of 950 reviews" "
Rating 4 - Poor. 59 out of 950 reviews" "
Rating 2 - Terrible. 33 out of 950 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll appointed comfortable room.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 16, 2024
We are so glad you were happy with your room. Thank you for the review!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 11, 2024
Thank you!

2/10 Terrible

MARITZA, Lincoln

Traveled with family
Disliked: Cleanliness
Our room was not clean. There was hair all over the sink. Whoever stayed there before us shaved and was not cleaned properly. It’s on a very busy street so it’s very noise at night. Staff was nice but I would not stay again.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Thank you for your honest feedback!

4/10 Poor

Bin, Walnut

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service is good but property is poor, Wifi does't work, AC doesn't work.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Thank you for leaving us a review! Did you report your issues with the front desk? Either way, we apologize for your experience but are glad you had good service from our staff.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Thank you for staying with us & for leaving a great review!

10/10 Excellent

sandra

Location
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 8, 2024
Thank you!

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean, well maintained and quiet. The staff is very helpful.
Stayed 2 nights in Feb 2024
Response from GM on Mar 1, 2024
Thank you so much for your review, we're so happy you enjoyed your stay with us. We'll see you again next time!

10/10 Excellent

Edna

Traveled with family
It was absolutely a nice stay
Stayed 2 nights in Feb 2024
Response from GM on Mar 1, 2024
Thank you! We're so pleased you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
good location, clean
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 1, 2024
Thank you for leaving us a nice review!

10/10 Excellent

Lol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 1, 2024
Thank you for staying with us!

10/10 Excellent

Brenda Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 1, 2024
Thank you for the great review!

10/10 Excellent

Fernando

Traveled with family and small children, Business traveler
There was a lot of noise
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
We're sorry you had some difficulty with noise during your stay with us, but we're glad you enjoyed your time with us! If you'd like to give us some more feedback on when the noise took place and where it was coming from we'd look forward to that. Please contact the hotel directly. Thank you!

8/10 Good

mathew

Liked: Cleanliness, staff & service, property conditions & facilities
very decent for the price.
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
We're glad you enjoyed your time with us and we look forward to seeing you again in the future!

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you for the rating!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Mar 1, 2024
Thank you for the rating!

10/10 Excellent

paula

Response from GM on Mar 1, 2024
Thank you for the rating!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you for the rating!

8/10 Good

Stephen B.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, sizeable room, good beds, good breakfast. TV a bit small, bathroom a little dated. But all in all a good place to stay. I would definitely stay here again. Good value.
Stayed 2 nights in Dec 2023
Response from GM on Dec 26, 2023
Thank you for taking the time to leave us this review. We appreciate the comments and are so happy you enjoyed your time with us!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 29, 2023
Thank you! Please see come see us again soon.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good for the price. Need to keep the food stocked for breakfast. They stop refilling at 9 and food was over at 11. Housekeeping did knock and ope. Door 3 times from 9 am to 1045
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 29, 2023
Thank you for your honest feedback! We will let our breakfast staff know to keep items stocked until closer to closing time, which is 10AM. It looks like we will seeing you again soon, we look forward to it. Thank you, again!

8/10 Good

Haswath Narayanan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on Dec 26, 2023
Thank you for the rating!

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy at night from people up stairs
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 29, 2023
Thank you for your honest feedback. Did you let the front desk know of your issues? They are always happy to help resolve any complaints. Please come see us again, soon!

10/10 Excellent

Betzabe

Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 21, 2023
Thank you!

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It was good hotel to stay at, loved it.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 21, 2023
Thank you so much! Please come see us again soon.

10/10 Excellent

Alex, La Puente

Cozy and clean
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 17, 2023
Thank you for the awesome review! We appreciate it.

10/10 Excellent

Bobby

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 17, 2023
Thank you!

10/10 Excellent

Paula

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean the room was. The front desk person was very friendly and helpful. It was close to food and shopping.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 6, 2023
Thank you for leaving us such a nice review! We are so happy you had a good experience at our hotel & the location was convenient for you. Please come see us again soon!

8/10 Good

Karina

Stayed 4 nights in Oct 2023
Response from Front Office Manager on Nov 3, 2023
Thank you for leaving us a review! We hope you enjoyed your time with us.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice basic hotel with a pool
Stayed 1 night in Oct 2023
Response from GM on Oct 31, 2023
Thank you for taking the time to leave us a review. We're glad you enjoyed your stay!

10/10 Excellent

Crespina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Although it was a cozy, comfortable room there is no ramp or elevator for the second floor. If you need handicap access ask for a room on the first floor.
Stayed 4 nights in Oct 2023
Response from GM on Oct 31, 2023
We're thrilled you enjoyed your time with us! We definitely advise all guests in need of mobility accommodations request a first floor room! Thank you!

8/10 Good

Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff helping in the breakfast room was very helpful and warmed some eggs for me. The breakfast is nice. The room was very comfortable.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 26, 2023
Thank you for leaving a review! We are so happy you enjoyed your stay & the breakfast. We hope you'll come see us again soon. Thank you, again!

8/10 Good

Lily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a cookie when we checked in and the staff was very nice.
Stayed 1 night in Oct 2023
Response from GM on Oct 31, 2023
We're glad you enjoyed the cookies! Hope to see you again next time. Thank you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our trip
Excellent stay here, would definitely recommend to anyone.
Stayed 3 nights in Oct 2023
Response from GM on Oct 24, 2023
Thank you so much for the recommendation and we hope to see you again soon!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and competent
Stayed 3 nights in Oct 2023
Response from GM on Oct 24, 2023
We're so happy our team was able to provide you with excellent service! Thank you so much for taking the time to leave this review!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for the rating!

8/10 Good

Zachary

Good spot and a great value. A few awesome restaurants nearby if you like Taqueria’s.
Stayed 4 nights in Sep 2023
Response from GM on Oct 24, 2023
We're so glad you enjoyed your time with us and took advantage of the local eats! Hope to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aarons retirement party
Parking can be a challenge if they are fully booked. Otherwise it is centrally located for Santa Cruz and Monterey. San Jose is about an hour away, so close to a major airport.
Stayed 3 nights in Sep 2023
Response from GM on Oct 24, 2023
We're so glad you enjoyed your stay with us! Thank you for taking the time to leave us this review and we hope to accommodate you again soon!

10/10 Excellent

Ignacio

Stayed 1 night in Sep 2023
Response from GM on Oct 24, 2023
Thank you for the rating!

8/10 Good

mario, palmdale

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Thank you for taking the time to leave the review and your comments. We're so happy you enjoyed your stay with us!

8/10 Good

Maria A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Oct 27, 2023
Thank you for the rating!

10/10 Excellent

Erika

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Thank you for the review! Glad your stay was a pleasant one!

2/10 Terrible

Joseph

Stayed 1 night in Sep 2023
Response from GM on Oct 24, 2023
We're sorry your stay with us wasn't as good as it could have been. We hope you'll consider staying with us again in the future.

10/10 Excellent

Kandy

Liked: Cleanliness, staff & service, property conditions & facilities
Neighborhood streets and sidewalks had a lot of debris - but it was an interesting neighborhood and the hotel was conveniently situated. Overall, great
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
We're glad you enjoyed your stay and thank you for the review!

10/10 Excellent

phyllis

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Our room was very clean and comfortable. Definitely stay here again!! The drive to the boardwalk was only 15 minutes!
Stayed 3 nights in Sep 2023
Response from GM on Sep 26, 2023
We're thrilled your stay was an enjoyable one!! Thank you for taking the time to leave this review and the kind words! See you next time!

4/10 Poor

Salvador, Portland

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from GM on Oct 24, 2023
We're sorry you didn't enjoy your time with us as much as you could have. We'd welcome any feedback if you would like to contact the hotel directly. We hope to see you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Thank you for the rating!

10/10 Excellent

Blanca

Stayed 2 nights in Aug 2023
Response from BW on Sep 26, 2023
Thank you for the rating!

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023
Response from BW on Sep 26, 2023
Thank you for the rating!

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from BW on Sep 26, 2023
Thank you for the rating!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property and I always enjoy my stay. This is my 3rd time staying at this location. They have good breakfast, easy parking and a nice pool and jacuzzi.
Stayed 2 nights in Aug 2023
Response from GM on Sep 26, 2023
We appreciate the kind words! Thank you for the review and we look forward to seeing you next time!