Ratings based on 1,556 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 9, 2017
Pros: It's walking distance to the convention center, down town area, and even to the aquarium. The hotel has lots of character - in a good way!
Friendly, comfortable hotel in Monterrey. The rooms are spacious and have a good work table or desk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Pros: The breakfast.
In the historic district across the street from the Presidio. Very convenient to get to anything .
3 out of 5
Recommended
for Couples
by A verified traveler from Cambria

Nice hotel, good location

Posted Dec 3, 2017
Pros: Our clean room and the location - there was a nice stream trickling past the property out back.
Cons: Maybe a healthier choice of breakfast items.
Location: On the edge of downtown so walking there was not out of the question. Also a quiet location - out of traffic and city noises.
We liked the location, the room and the grounds but not really pleased with the quality of their breakfast selection. Even though there were only seven rooms reserved for that night they couldn't accommodate us for an early check-in which was inconvenient due to their closed for resurfacing the parking lot which required us to carry all the luggage back down the street to our car. (Street parking was taken by the staff of the school across the street.)
5 out of 5
Recommended
for Everyone
by A verified traveler from Westlake Village Ca.

Lots of room options, spas, balconies,

Posted Nov 18, 2017
Pros: It people
Cons: Car entry and exit are tricky and narrow
Location: Galleries, restuarants, lighthouse, mission
Most friendly staff and very convienant to just about everything.
1 out of 5
by A verified traveler from SF, CA

Don't bother

Posted Oct 25, 2017
Pros: Nothing
Cons: Air conditioning in the rooms. Friendlier staff.
Location: The only thing really nearby was the library.
We arrive at the hotel about 1:30 and asked for an early check in. The not so friendly receptionist was VERY adamant about the 3:00 check in time. So, we came back around 3:30. We went to our room and the bathroom sink was filthy and there is no air conditioning in the room. We were not happy with the place at all.
Comment from Hotel Management
Nov 7, 2017 by Ellen Reinerink, GM, Hotel Management
We offer early check in to all our guests and it is not fair to people that make the arrangements and pay 35 dollars extra. I'm sorry that you were disappointing but there is no need to make unfair statements because you didn't get yourself informed with the amenities/early check-in option that we offer. Our front desk staff is friendly, helpful and we are known for our very clean rooms. I hope you have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017
Location: Close to downtown, Fishermans wharf and all other highlights of Monterey
Hotel staff very customer friendly, makes you feel very welcomed
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Oct 20, 2017
Great location - very walkable to all the sites! Very clean, comfortable beds and nice/helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Comfortable place. Walk to old town area.

Posted Oct 20, 2017
Nicely updated older property. Beds and linens were terrific. Room was clean. Staff was excellent. Walk to museums and restaurants. About 2 miles from Monterey Bay Aquarium.
Comment from Hotel Management
Nov 7, 2017 by Ellen, Hotel Management
Thank you for your kind words :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2017
Very nice place in walking distance to all of downtown.
Comment from Hotel Management
Nov 7, 2017 by Ellen, Hotel Management
Thank you for your kind words :)
5 out of 5
Recommended
for Everyone
by A verified traveler from washington

Lovely hotel

Posted Oct 11, 2017
Friendly and helpful staff, close to everything, accommodating, lovely room
Comment from Hotel Management
Nov 7, 2017 by Ellen, Hotel Management
Thank you for your kind words :)