Ratings based on 702 Verified Reviews

3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jul 23, 2017
Close to activities Near to good restaurants Comfortable bed
Comment from Hotel Management
Jul 25, 2017 by Front Desk Manager, Hotel Management
Thank you for your perfect rating! We are delighted you found our location convenient for your visit. There is so much to do and see here in Monterey and our great location makes it a breeze to get to most of them. Our comfortable beds are waiting for your next getaway!
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfort

Posted Jul 5, 2017
Very nice and clean staff courteous and informative. Convenience to harbor and food. Close to Carmel.
Comment from Hotel Management
Jul 6, 2017 by Front Desk Manager, Hotel Management
Thank you for your perfect five star rating! We are thrilled you enjoyed our comfortable, friendly property. There is nothing better than knowing our guests are happy with our efforts to provide an excellent hotel experience. We hope you will come visit us again! Kind Regards, Samantha Front Desk Manager
3 out of 5
by A verified traveler

Posted Jul 3, 2017
Pros: location
Cons: Breakfast area seating
It was an okay stay. I value a good firm bed and found the bed was not great. Woke up with a back ache. No extra blanket provided for warmth.
Comment from Hotel Management
Jul 5, 2017 by Front Desk Manager, Hotel Management
Please accept my apologies for your experience as our guest. We never want our guests to wake up with a sore back or uncomfortable night. We hope you will give us another opportunity to serve you in the future. Warmest Regards, Samantha Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

it was better than we expected

Posted Jun 27, 2017
Pros: Most of all I like lots of flowers and bushes outside..so attractive
Cons: in bathroom water flash was so loud. my kids was running away right after pushing flush
Location: 17 miles Pebble Beach
We stayed as a family for a one night .Room was very clean and comfortable. Breakfast was yummy .
Comment from Hotel Management
Jul 1, 2017 by Front Desk Manager, Hotel Management
Thank you Halyna! We are thrilled you felt so welcomed and comfortable. It is always a pleasure to know our guests are happy with our property and accommodations. We hope to have the pleasure of welcoming you back as our guest! Best Regards, Samantha Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
it was clos e to the wharf and other interesting areas
Comment from Hotel Management
May 4, 2017 by Front Desk Manager, Hotel Management
Thank you for choosing Comfort Inn Monterey Bay! We are so happy you enjoyed your stay, especially our fantastic location. No matter where you want to go in Monterey, our location makes it a breeze. We hope you will come visit us again! Warm Regards, Samantha Front Desk Manager
4 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
May 2, 2017 by Front Desk Manager, Hotel Management
Thank you for your four star rating! We are so happy you enjoyed your time as our guest. It is always a pleasure to know our guests are happy. We hope to have the pleasure to serve you again! Warm Regards, Samantha Front Desk Manager
4 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017 by Front Desk Manager, Hotel Management
Thank you for your four star rating. We are thrilled you enjoyed your time as our guest. It is always so rewarding to receive high ratings from our guests. We hope you will come back and visit us again in beautiful Monterey! Warm Regards, Samantha Front Desk Manager
4 out of 5
by shalin

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017 by Front Desk Manager, Hotel Management
Thank you for your four star rating Shalin. We are delighted you enjoyed a comfortable experience as our guest. Thank you for choosing Comfort Inn Monterey Bay and please come again! Warmest Regards, Samantha Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from monterey ca

It's an okay hotel, just to sleep and leave!

Posted Apr 10, 2017
Checking in was a hassle. The guy in the front desk wasn't the nicest/ helpful at all. Had a little problem with the deposit money. He said the deposit would be return the day of departing the hotel but for some reason he gave it back to me the same day as checking in, in an envelope without telling me and I almost misplaced it. Why say one thing and do another?! Good thing I found the envelope in the hotel room before leaving. Also, breakfast can be improved. Maybe more options.
Comment from Hotel Management
Apr 12, 2017 by Front Desk Manager, Hotel Management
Thank you for your comments Cristina. I am sorry to hear your first impression of our property was not a great one. Please accept my apologies for the confusion with your check-in. I hope the rest of your experience was fantastic and problem free. Thank you for choosing Comfort Inn Monterey Bay and we hope you will give us another opportunity to serve you. Warmest Regards, Samantha Front Desk Manager
3 out of 5
by A verified traveler

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 10, 2017 by Front Desk Manager, Hotel Management
Thank you for taking the time to rate your experience as our guest. We are delighted you enjoyed your time as our guest. We hope you will return and give us the opportunity to provide you with five star service! Warm Regards, Samantha Front Desk Manager