Ratings based on 256 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Would not recommend this hotel

Posted Jun 30, 2017
Upon checking into our room we pulled down the bed covers to find that they were not clean ,there were black grit spots. We asked to have the room changed the second room the bed was in worse condition. I am not one to complain but I am sending Choice Hotel a letter of complaint.
Comment from Hotel Management
Jul 5, 2017 by up, Hotel Management
Sorry for Inconvenience
2 out of 5
by A verified traveler from Providence,RI

stay at Comfort Inn, one night

Posted Jun 26, 2017
Pros: Not much. The hotel manager was kind and considerate person, and the best part of the hotel.
Cons: There has to be basic amenities such as shampoo and soap in the rooms. I would imagine difficult to control the actions of guests.
Location: Right on the main road, Starbucks near by. nothing much more to commend the location.
I had booked two nights, stayed one night. Room was acceptably clean, although no soap in the bathroom, Noisy, hotel fully booked, and guests not quiet. Breakfast room too small for the amount of guests, and I am not sure if the hotel was being used for only tourists.
Comment from Hotel Management
Jul 5, 2017 by up, Hotel Management
Thank You and sorry for Inconvenience
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jun 25, 2017
Good location for our trip. We were able to easily get to highway 1.
Comment from Hotel Management
Jun 28, 2017 by uday, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Brea, CA

Posted Jun 25, 2017
Pros: A lot. I would stay here again.
Cons: Can't think of anythine.
Location: Spent time here celebrating my son's graduation from UCSC.
Very pleasant experience. Received great help when needed.
Comment from Hotel Management
Jun 28, 2017 by uday, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from IA

Great hotel at a decent price!

Posted Jun 1, 2017
Pros: The staff was exceptional.
The room was clean and comfortable- no complaints. It is a little noisy because of the road nearby but we didn't mind. What made us exceptionally pleased with this hotel was the staff. We came down for breakfast at 9:30, the time when it was ending. There was next to nothing left out, but the wonderful lady in the kitchen came out and told us she would make us sausages and eggs fresh if we wanted them! She continued to apologize for food being gone, but it was our fault that we were late! We were very pleased with the staff here and this woman sure deserves a raise for going above and beyond with a smile on her face!
Comment from Hotel Management
Jul 5, 2017 by up, Hotel Management
Thank You
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Comfy place to rest

Posted May 31, 2017
Stayed here for two nights over the Memorial Day holiday. Staff greeted us warmly upon check in and were available when needed and during the breakfast time. Rooms looked renovated. Bathroom door in our room was a little hard to open. AC took awhile to cool. Bedding was comfy. Right off the road, so can hear the traffic pass. Overall, nice place. Way better than a motel 6 we stayed at in San Simeon the first leg of our road trip.
Comment from Hotel Management
Jul 8, 2017 by Gm, Hotel Management
Thanks for staying with us see you soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Pros: 24-hour machine for free special coffee.
Weak in having no grass nearby for use of dogs. Otherwise good facilities.
Comment from Hotel Management
Jul 5, 2017 by up, Hotel Management
Thank You
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Small town family reunion

Posted Apr 24, 2017
Pros: Location was nice, the bed was by far the best we have ever slept on even better than home and we like our bed at home.
Cons: Possibly add some fresh fruit for breakfast that would be nice.
Location: Pizza and grocery store close by, easy access to the freeway, the Sanat Cruz beach and boardwalk
We've been driving for 18 hours and were exhausted, the reception area was so clean and fresh, the front desk clerk was very sweet and quick to check us in. Our room was so pretty, fresh and clean the bed was so comfortable. The continental breakfast was very nice, the attendant was a very sweet lady who chatted with us and our grandkids they just fell in love with her, breakfast had so many options to choose from and she restocked several times while we were eating.
3 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

Pretty average hotel

Posted Apr 23, 2017
Pros: It was a one night stay
Cons: The ambience of the hotel, breakfast selection, availability of wifi
Location: Used it as a one night stay on the way to San Francisco
Booked two rooms for one night. Reception was fine, the hotel décor was a little dated but the rooms were clean and everything worked. The reception area contained water but this was not cooled. Wifi appeared to work only in the morning. Breakfast was a small selection with no waffles or pancakes.
4 out of 5
by Charles

Posted Apr 16, 2017 on Hotels
They Were Remodeling nice up Grades But our Door would not shut had to lock it from the inside lucky we did not have to leave and go anywhere Loved the Coffee Machine in the lobby I would stay again