Standard Room, 2 Queen Beds, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi
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Reviews of Comfort Inn Watsonville

2.5 out of 5
Comfort Inn Watsonville
112 Airport Blvd, Freedom, CA

Reviews

7.2

Good

Rating 10 - Excellent. 112 out of 453 reviews" "
Rating 8 - Good. 176 out of 453 reviews" "
Rating 6 - Okay. 77 out of 453 reviews" "
Rating 4 - Poor. 44 out of 453 reviews" "
Rating 2 - Terrible. 44 out of 453 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

leonel

Liked: Amenities
Comfortable and cleaned
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for your feedback. We are glad you found our location comfortable and the staff does make sure to keep the rooms as well as the property in clean and comfortable condition.

8/10 Good

Stephen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and helpful
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
We are glad that you enjoyed your stay at Comfort Inn and our staff took good care of you. This will encourage our staff to keep doing excellent job.

10/10 Excellent

Bruce

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and attended to customers needs, even when busy.
Stayed 2 nights in Feb 2024
Response from up on Mar 2, 2024
Thank you for your positive review that encourage us to improve our service to our customer.

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as check in you can notice that the hotel is kept clean, but not very homey. The owners of the hotel seemed to want to get you in & out. Didnt get catch breakfast, but only the door in the lobby work. So bringing in all luggage was a long walk & hassle. They tied the lobby doors shut at night so im assuming its a bad area.
Stayed 1 night in Feb 2024
Response from up on Feb 23, 2024
we have short of employee that purpose we close our main door on nighttime, and this is safety concern.This town is not bad town.

2/10 Terrible

kent

Traveled with family
Disliked: Cleanliness, staff & service
Worst weekend ever.
Given a room that wasn’t really clean, horrible stains on the curtains, stains on the bedding. Started a shower and shower head was not really functional but it was late so I continued. Tub would not drain, water was ankle deep the next morning. I asked and was given a different room which was functional but not well kept either. The most disturbing part of the stay was everything was shut down around 9:00 pm and a sign up saying “We be back”, doors were blocked with a luggage cart and a power cable wrapped around the entry doors. There was one other car in the parking lot I assume was another guest but no signs explaining who or how to contact someone of there was a problem of any kind. Nobody there and nobody cared either. We have stayed at the facility at least 8 times and never had this kind of experience, we don’t intend on giving this place ever a 9th visit, there are many other choices and we will go there.
Stayed 3 nights in Jan 2024
Response from UP on Jan 16, 2024
WE ARE SORRY FOR YOUR INCOVIENCE AND DOOR WAS CLOSE BECAUSE SLOW SEASON WE CLOSED OUR MAIN DOOR AND CUSTOMER USE YOUR ROOM KEY TO OPEN SIDE DOORSHORT OF EMPLOYEE WE HAVE TO DO.

4/10 Poor

Victoria

Business traveler
Stayed 1 night in Dec 2023
Response from mia on Dec 19, 2023
Thank you for your feedback

4/10 Poor

robert, Yuma

Liked: Cleanliness, staff & service
No breakfast or coffee
Stayed 1 night in Oct 2023
Response from mia on Oct 10, 2023
tahnk you for your feedback

6/10 Okay

Maricela

Stayed 1 night in Oct 2023
Response from mia on Oct 10, 2023
thank you for your stay

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope. Don't do it Even for the Price
We were the only visitors there. Pretty sure this was living quarters for a lot of families. Not that that's a bad thing but people kept coming in and out all night. The front door was locked with an extension cord. The bed was very bouncy and you could feel every spring. Most lights didn't work or had to be screwed in to work. The smell was clean but very fragrant it was nauseous. We were going to spend two nights but checked out at 5am the next morning because it was just too much. Would not recommend.
Stayed 2 nights in Oct 2023
Response from kp on Oct 6, 2023
sorry for your inconvenienced

10/10 Excellent

Louella

Traveled with partner
Liked: Staff & service
Will be back tho
Stayed 1 night in Sep 2023
Response from mia on Oct 2, 2023
thank you

2/10 Terrible

Kjirsten

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff was extremely rude. We rang the bell and called multiple times and nothing. Thankfully we had a friend who stayed was staying here and already checked in let us inside. I had to bang on the staff door just to get someone up front. Then he cared more about the fact that we woke him up vs helping us check in our room. He then said they canceled our reservation and that I should consider myself lucky I can still stay there. We finally get to our room. The shower has no water pressure and the AC will not stay running. Never again will I stay here. Also they do not serve breakfast
Stayed 1 night in Sep 2023
Response from mia on Sep 30, 2023
We are sorry for your stay and problems.

2/10 Terrible

itzhak

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from mia on Sep 19, 2023
thank for your comments.

4/10 Poor

Peishi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I was checked in a room with AC that did not work. The manager changed a room for me very quickly. But the new room had very dirty pillow case and towels. The manager was willing to find replacement, but he struggled to find clean ones from the laundry room. I wonder if the hotel just recently changed ownership or something that they are still figuring out how to run a hotel properly. There were people hanging out on the parking lot not sure what they were doing. The hotel has strong detergent smell in the hall way.
Stayed 1 night in Sep 2023
Response from mia on Sep 3, 2023
thanks you for your survey. We are sorry about your problems. we will take care of it.

2/10 Terrible

Jose

Business traveler, Traveled with family
Disliked: Amenities
No one was available to check me in with my family when I was there, I waited aver 40 mins to check in. Call the office call around and look for someone to help me!
Stayed 1 night in Aug 2023
Response from up on Aug 26, 2023
your reservation credit card was decline and we have intercom phone outside also we have Ring on front door if you here you should look at sign on door.

6/10 Okay

David

Stayed 1 night in Jul 2023
Response from up on Aug 26, 2023
sorry we miss your response

2/10 Terrible

Daniel

Traveled with family
Disliked: Property conditions & facilities, room comfort
It’s a dump
It’s a dump with no furniture in the room except for a bed
Stayed 1 night in Jul 2023
Response from up on Jul 25, 2023
Sorry for inconvenienced but we are replacing our new furniture.

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing works on this property
Stayed 2 nights in Jul 2023
Response from up on Jul 9, 2023
Thank you for let us know your stay we will share with our staff and try to better serve and we are sorry for your inconvenient.

6/10 Okay

Shoichi

Stayed 1 night in Jul 2023
Response from up on Aug 26, 2023
sorry we miss your response

8/10 Good

MERCEDITA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, helpful, and provided us with breakfast items. He even shared Indian tea with us.
Stayed 2 nights in Jun 2023
Response from mia on Jun 13, 2023
Thank you for your feedback .hope to see you back

8/10 Good

jorge

Business traveler
Stayed 1 night in Jun 2023
Response from mia on Jun 6, 2023
Thank you for your satay and feedback

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service
Property is a bit run down and could use some updating. Our room door could not close to use the dead bolt lock. The staff was very friendly.
Stayed 2 nights in May 2023
Response from mia on May 30, 2023
Thank you for your feedback

4/10 Poor

Lizeth

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The place needs to be updated. The furniture and bathroom were old and looked dirty! Towels were stained and ripped. Not the best experience!
Stayed 1 night in May 2023
Response from mia on May 30, 2023
Thank you for your feedback

2/10 Terrible

Muhammad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap toiletries. Smell in the room. Cleanliness was okish
Stayed 1 night in May 2023
Response from mia on May 15, 2023
thank you for your feedback. will try to improve

2/10 Terrible

ROBERTO C VACA

Can’t even offer breakfast only yogurt and coffee with breakfast included
Stayed 1 night in May 2023
Response from mia on May 10, 2023
I am sorry you did not get breakfast

2/10 Terrible

Ping

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would suggest that Comfort Inn needs to inspect the property more regularly. We stayed with other Comfort Inn, but this one is well below on staffing level and other amenities. They may try hard, but extremely low staffing level just cannot keep up the place its reputation.
Stayed 1 night in Apr 2023
Response from up on May 3, 2023
we are sorry for your unconvinced we try to hire front desk and housekeeping but no one want to work but we work hard to reach your expectation.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The toilet was clogged so they gave us a different room. This room had a terrible cigarette smell. The night lights didn’t work or they were missing. There was mold in the bathtub.
Stayed 1 night in Apr 2023
Response from up on Apr 24, 2023
Sorry for inconvenient your stay we will attention to our staff your concern

10/10 Excellent

Shelly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from mia on Apr 17, 2023
Thank you for your stay and glad you liked it

2/10 Terrible

Shiloh

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chech in was easy and fast. The room was not cleaned properly. The sheets on the bed were used and dirty. Found condom rappers on the floor next to the bed. Then on the third night someone tried to break in through the window. Worst stay ever. I will not be staying at comfort inn anymore.
Stayed 4 nights in Apr 2023
Response from GM on Apr 8, 2023
sorry about it

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Apr 8, 2023
we are sorry about we will look asap thanks

2/10 Terrible

Tracie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Hotel was sold and we were turned away. Had to drive around to find another hotel while on the phone with Hotels.com customer service waiting for them to find us a new hotel. Call was disconnected and never received help from Hotels.com. Then spent triple the money for a room because it was car week in Monterey. Why I was sent a reminder on 8/14 about my stay when the hotel wasn't accepting customers is completely unprofessional. Everyone should call the hotel first and not rely on any information provided by hotels.com. I'll have to wait 72 hours to see if they will make this right.
Stayed 3 nights in Aug 2022

10/10 Excellent

Isidro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet.
Stayed 1 night in Mar 2022
Response from up on Mar 23, 2022
Thank You

6/10 Okay

Alex, Los Angeles

Disliked: Cleanliness
The only thing I liked was the location since it was close to where I needed to be. Other than that it was NOT worth $150 a night. The towels, couch, and pillows had stains on them.
Stayed 2 nights in Jun 2020
Response from up on Jun 26, 2020
we are sorry for Inconvience we share your review with our staff.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2020
Response from Hotel Manager on May 5, 2020
Hello Richard, It is very nice to see your amazing comment about our hotel. Our team is really delighted with your appreciation. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Hotel Manager on Mar 19, 2020
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Oneika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Comfortable, but the breakfast was meh.
Stayed 1 night in Mar 2020
Response from The Fromt Desk on Mar 10, 2020
Dear Oneika, Thank you for taking the time to tell us about your experience at Travelodge by Wyndham Angels Camp CA. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay pleasant, I apologize for breakfast not up to par. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Peggy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop or short stay!
Owners are very accommodating to your needs and go out of their way to make you feel welcomed.
Stayed 1 night in Feb 2020
Response from Hotel Manager on Feb 20, 2020
Dear Guest, Thank you for indicating that you would stay with us again. That’s the highest compliment possible. Our goal is an excellent experience for every guest, and I’m pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

2/10 Terrible

Pat

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from up on Feb 13, 2020
Thank You

6/10 Okay

Jen, Watsonville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had called with a question and had the person who answered cut me off and then hang up on me AFTER having to call several times until someone finally answered, too. Once there, I called the front desk as well and got no answer. It's ok, I guess. The room isn't bad just don't go expecting decent customer service.
Stayed 1 night in Feb 2020
Response from up on Feb 4, 2020
we apologize for your Inconvenience we share to our front desk staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019
Response from Hotel Manager on Dec 6, 2019
Dear Guest, Thank you for choosing our hotel and for giving us the opportunity to serve you. Glad to note that you liked the overall stay looking into the 4-star feedback. We are privileged to have you as a guest. We look forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
bedroom was so dirtey, food was poor, price was so high and the service poor
Stayed 2 nights in Nov 2019
Response from up on Dec 2, 2019
We apologies for Inconvenience we will share with our staff.

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from Hotel Manager on Nov 26, 2019
Dear Guest, We understand your disappointment with us and agree that 1-star is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve any issues immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please give me a call or meet us at your earliest convenience. Yours sincerely, Hotel Manager

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Hotel Manager on Nov 21, 2019
Dear Guest, Thank you for the review and rating of 8 out of 10. Kindly give us some opinion, which can be useful for us to improve our hotel service from 8 to 10. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 Poor

kent

Traveled with family
Disliked: Cleanliness, staff & service
No daily room cleaning, shut down breakfast early, poorly staffed
Stayed 2 nights in Nov 2019
Response from up on Nov 12, 2019
Thank You

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy it’s like your bed is on the side of the road.
Stayed 1 night in Nov 2019
Response from up on Nov 12, 2019
Thank You

10/10 Excellent

Stacey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from up on Nov 9, 2019
Thank You

8/10 Good

Jason

Liked: Staff & service, room comfort
Could be a little more clean but overall it was fine.
Stayed 1 night in Oct 2019
Response from up on Nov 9, 2019
Thank You

2/10 Terrible

Guest@Room201, Bay Area

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
The only good part about our experience here was the Woman working at the Front Desk because she was quick at service and checking in. The cleanliness of the hotel room (not including bathroom) was decent. The worst part was that the toilet wasn't flushing properly since we checked in and the hotel was booked so there was nothing the workers can do about it other than give us a plunger. My family and I had to use the bathroom in the lobby the whole time. The TV also was not working properly since we got there too! I hate writing so negatively about businesses but I hope nobody had the same experience we did at a hotel over $200 a night.
Stayed 1 night in Oct 2019
Response from Subhash Patel on Oct 30, 2019
Dear guest, Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the customer service. It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us at any time to inform your concerns. Guest feedback is important to us for improvement. Sincerely, Hotel Manager

2/10 Terrible

Victor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much noise
Tooo much noises from street,, we was thinking that windows were open,, I wake up to check the windows ,but windows were closed,,, very bad windows quality,,, this hotel we don’t recommend
Stayed 1 night in Oct 2019
Response from up on Oct 16, 2019
we apologies for inconvenient.

8/10 Good

Francisca

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
My bed was dirty
Stayed 1 night in Sep 2019
Response from up on Oct 8, 2019
Thank you

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from up on Oct 8, 2019
Thank You