Ratings based on 80 Verified Reviews

4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Close to down town Carmel Valley

Posted Jul 10, 2017
Pros: Room was nicely decorated, free Wi-Fi , TV and a pool.
Cons: My husband is disabled and uses a walker. There needs to be railings for the steps into the rooms and the dining room. Also bars in the bathrooms.
Location: There is a park across the street. Many wine tasting rooms in town. Also a short drive to Monterey and the coast. Great place for walks, bike riding.
We were able to check in early. Room was nice, spacious, clean and had a nice outside deck. We were going to a wedding at the Art Center and it was right next door. There is a park across the street. The room came with breakfast which was excellent. Checking out was quick and trouble free.
Comment from Hotel Management
Jul 16, 2017 by Denise, Hotel Management
Dear Guest, I am glad to hear that you enjoyed your stay. We will work on the items that you described. We are under new ownership and they are working hard to rectify the issues, but room availability etc. has put a glitch in the workings. But be assured they will be done in the near future. Have a great night and we hope to see you again soon.
2 out of 5
by A verified traveler from San Jose

Location was good

Posted Jul 10, 2017
This is a property that has not been updated in decades. The king size bedroom had a tiny bathroom. There was a small mirror over the sink. The sink had no counter space. There was no full length mirror in the bedroom. There was no air conditioning although there were two fans. It was clean. The towels and sheets were decent. There was a nice pool. The included breakfast was acceptable. The staff was nice. It was located next to the wedding reception location I was attending, otherwise, I would not stay here. It seems that many of the guests were there for a couple of weddings in nearby locations. Carmel Valley gets hot in the summer and the lack of air conditioning is a big issue. How hard would it be to put a full length mirror on the wall someplace so you could actually see what you look like before you leave for a wedding?
Comment from Hotel Management
Jul 16, 2017 by Denise, Hotel Management
Dear Guest, So sorry you did not enjoy your stay with us. We are under new ownership and may of the issues that you brought up will be resolved. Unfortunately we are under some production restraints due to our high occupancy etc. But as soon as they can they will renovate the rooms. Hopefully when we complete the task you will give us another chance. Have a great evening.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great value with beautiful location

Posted May 9, 2017
This is a rare find in Carmel Valley, a relatively inexpensive hotel with large, comfortable rooms looking out over a well-kept garden and swimming pool. I reserved a room with what I thought were two beds, and it turned out there was a separate bedroom with a queen, and a living room with fireplace, and two twins arranged into a large couch (but actual beds, not pull out sofa). It was perfect for our needs, and would sleep four comfortably. Will definitely stay again!
Comment from Hotel Management
May 9, 2017 by Denise, Hotel Management
Dear Guest, I am so happy that you enjoyed your stay and that you were pleasantly surprised. We did enjoy having you with us and hope to see you again soon. Regards Denise Zollna GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Mar 20, 2017
Love it , kitchen super clean, healthy breakfast and comfortable!!!!!
Comment from Hotel Management
Apr 24, 2017 by Denise, Hotel Management
Dear Guest, So happy that you enjoyed your stay. We would be happy to have you back soon. Regards Denise Zollna
5 out of 5
by A verified traveler

Great hotel in Carmel Valley

Posted Mar 4, 2017 on Hotels
Owners were wonderful, great service, very friendly. Understated from the outside but very clean and comfortable on the inside
Comment from Hotel Management
Apr 24, 2017 by Denise, Hotel Management
Dear Guest We do look forward to your return and for you to see the completed landscape. Have a great day. Denise Zollna GM
3 out of 5
by A verified traveler

Carmel weekend trip.

Posted Feb 22, 2017
Nice people, but the lack of overall maintenance especially in bathrooms - old plastic tub/shower enclosure One piece. Shower valve not safe, hot water was over 120 degrees, like 140. Cracked tile at entry, and bathroom. And front door was a bear to open and close. They just need a good handyman on site. For the price we paid per night there are many other hotels priced comparable, that we have stayed in over the years.
4 out of 5
by Lawrence

Posted Feb 17, 2017 on Hotels
Attended a birthday party at Bernardus Winery = close by, comfortable, decent breakfast, not expensive for the location. Partking was a bit scary - dow nhill on a one lane road, but do-able.
5 out of 5
by Mary

Posted Feb 15, 2017 on Hotels
I came here for business trip. I was referred clients living here and stayed here for 2 days. The room was very clean and spacious. The service was fantastic! I was late for breakfast one day and staff was closing down the counter when I got there but they made a breakfast for me and set me up in the best window seat, which has a great view. The location is not walking distance to wine tasting rooms or shops, but close enough to drive and get around.
5 out of 5
by A verified traveler

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
It was great having you with us. Regards Denise
4 out of 5
Recommended
for Couples
by A verified traveler

Great place!

Posted Dec 20, 2016
Pros: Small and cozy. Perfect for a weekend getaway.
Cons: Food.
Location: Lots of good restaurants.
Small and cozy. Perfect for a weekend getaway. Highly recommended!
Comment from Hotel Management
Jan 10, 2017 by Denise, Hotel Management
It was fantatic having you with us. We hope to see you again. Regards Denise