Hotel was fine, purchasing it was not
Posted Nov 27, 2016
The Hilton Garden Inn in Monterey was fine. The room was nice and the staff was professional. What I did not appreciate was Expedia's advertising of a cheaper rate and then "bait and switch." It has happened to me several times that Expedia will post a hotel rate for a cheaper price. Once you click on the hotel, the cheaper price is replaced with the original price. Here, the rate for the Hyatt Monterey was listed at $91/night or $117/night with breakfast. However, when you attempted to purchase the room, the price switched back to the original price ($159). I called Expedia to report the problem, but just got a cursory "apologize for the inconvenience" but they continued to advertise the lower price. While I was on the phone with Expedia, I used another computer to pull up the same listing and the same lower price was advertised, even though the Expedia rep claimed she could not find the cheaper price on her end. There did not seem to be any concern about the issue.