Exterior

Reviews of Holiday Inn Express at Monterey Bay, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 402 out of 1007 reviews" "
Rating 8 - Good. 252 out of 1007 reviews" "
Rating 6 - Okay. 162 out of 1007 reviews" "
Rating 4 - Poor. 93 out of 1007 reviews" "
Rating 2 - Terrible. 98 out of 1007 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 27, 2024
Pedro,Thank you for your review.

6/10 Okay

Selene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 25, 2024
Selene,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our location convenient for your needs.While we're pleased that you enjoyed our hotel's location, we regret that your overall experience did not fully meet your expectations, resulting in a 3-star rating. Your satisfaction is important to us, and we value your feedback as it helps us identify areas where we can improve.We would like to hear more about your stay and any specific aspects that you believe could be enhanced. Your insights will enable us to address any concerns and make necessary adjustments to enhance the experience for our guests.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 25, 2024
James,Thank you for your 5 star review.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to places to eat and attractions we are seeing
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 20, 2024
Ronald,We're delighted to hear that our hotel's proximity to restaurants and attractions enhanced your experience! Thank you for sharing your positive feedback. We strive to provide a convenient and enjoyable stay for all our guests. We hope you had a fantastic time exploring the nearby attractions, and we look forward to hosting you again soon! If you have any specific recommendations or requests for your next visit, please feel free to let us know.

2/10 Terrible

payam

Disliked: Amenities
Credit card US$75 deposit only; NO CASH. Have to pay VISA twice for bad exchange rates and twice exchange commission. Externally low shower pressure. Took me half an hour. Dirty carpet floor. Beyond belief loud heating unit and road noise. I used earplugs but still had to wake up and turn off the heating unit in the middle of the night. Freezing room in the morning. I walked away from the breakfast. Just garbage. Going to MacDonald.
Stayed 1 night in Mar 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 20, 2024
Payam,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback is incredibly valuable to us, and we deeply regret that we fell short of meeting your expectations. We do have a listing on our website of the forms of payments that we accept and unfortunately, we do not take cash for a deposit or at the time of check-in to pay for a room. We're truly sorry to hear that you found the cleanliness of the carpet flooring subpar. Rest assured, we will take immediate action to rectify this matter and ensure our standards are consistently upheld.As for breakfast, we regret that it did not meet your expectations. We strive to provide a satisfying dining experience for all our guests, and we apologize for any disappointment you encountered. Your feedback will help us improve our offerings.

2/10 Terrible

Unnati

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bed experience tha lady at the front seat last night was very rude she didn't help me out with my room I booked stander king size bed and she gave me twin bed for 2 people that not I paid for and when ask them about king bed they said they are sold out I next to my room king bed empty they lied about it never recommended this hotel ever
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Mar 11, 2024
Unnati,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your visit. We understand your frustration regarding the bed type allocation, however, upon further investigation it looks like you indeed booked a Standard Non-Smoking room. our standard non-smoking rooms do indeed operate on a first-come, first-served basis, and we regret any inconvenience caused by not being able to guarantee a specific bed type at the time of booking. Additionally, we were sold out of king beds during the time of your stay, and the room you particularly looked into was already occupied by another guest. Please rest assured that this does not reflect the level of service we aim to provide, and we appreciate you bringing this to our attention.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It is in a nice central area
Stayed 2 nights in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 9, 2024
Lisa,Thank you for the feedback.

6/10 Okay

James, Coalinga

Business traveler
Liked: Staff & service
Disliked: Amenities
Homeless and had an explosion in a van in a parking lot next to the property. Shook the building. People sleeping in cars in the same parking lot.
Stayed 4 nights in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 2, 2024
James,Thank you for your feedback. While it's unfortunate that a situation occurred it is out of our control given that its not our parking lot directly. There is not much we can do, however I have passed your feedback to the hotel nextdoor.

6/10 Okay

Rodney

Traveled with group, Traveled with family
Liked: Staff & service
Staff was super nice! Area is a bit noisy because its near major streets. Breakfast had some good choices and the room was clean.
Stayed 2 nights in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 2, 2024
Rodney,Thank you for your feedback.

2/10 Terrible

Patrick

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our 10 year old son woke up with bug bites all around his abdomen. Can't say what exactly it might have been, but bed bugs comes to mind. Last time we stay at this hotel. In other news, everything else was fine and as expected. The staff was especially friendly and helpful. But the bedbigs... ugh.
Stayed 1 night in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 6, 2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the discomfort and inconvenience experienced by your son during your recent stay. Please rest assured that we have immediately initiated a thorough inspection of the room in question by our professional pest control team to address any potential issues. We are committed to ensuring that our accommodations meet the highest standards of cleanliness and comfort for our guests.We understand your decision not to return to our hotel due to this incident, and we deeply regret any negative impression it may have left. It's heartening to hear that you found our staff to be friendly and helpful, and we will continue to strive to provide exceptional service to all our guests. Once again, we apologize for the inconvenience and assure you that we are taking proactive measures to address the situation. If there is anything else we can do to assist you further or if you have any additional concerns.

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome loved it !!
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Monterey Bay Seaside Staff on Feb 29, 2024
Jasmine,Wow, thank you for your kind review! We are so glad you loved our location and can not wait to welcome you back soon :)

8/10 Good

Jodi

Stayed 1 night in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 20, 2024
Jodi,Thank you for the 4-star rating. Safe Travels.

6/10 Okay

Marjorie F

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Feb 26, 2024
Marjorie F,Thank you for the rating. Safe travels.

10/10 Excellent

allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view right outside with ample parking and feeling of safety.
Stayed 1 night in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Feb 26, 2024
Allison,We are glad you enjoyed the view from your room and hope to welcome you back soon.

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly! Especially the young lady working Friday afternoon when I checked in!! Great hospitality from her! I feel bad I can’t remember her name!
Stayed 4 nights in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Feb 26, 2024
Alecia,,Thank you for the kind words. Elizabeth is a great asset to our team and we are thrilled you had a fantastic encounter with her. We hope to welcome you back soon.

6/10 Okay

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Feb 26, 2024
Sandra,Thank you for your rating. Safe travels.

2/10 Terrible

Jessica

Stayed 1 night in Feb 2024
Response from The Holiday Inn Express Monterey Bay Staff on Mar 25, 2024
Jessica,Thank you for sharing your feedback with us, although we regret to hear about the circumstances surrounding your recent reservation experience.We apologize for any confusion or inconvenience regarding your reservation and the refund process. We understand how frustrating it must have been to experience a no-show situation, and we empathize with your disappointment. However, a no show fee is charged if the reservation is not cancelled.

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the customer service. I did not like that I had to change rooms once because the room heater was broken.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Feb 16, 2024
George, While we are glad you enjoyed our customer service we are saddened where we fell short. We have documented your comments and passed along to our engineer team so they may take a further look at the heater. We apologize for the inconvenience caused.

10/10 Excellent

David

Traveled with family
Liked: Amenities
As expected.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Feb 16, 2024
David,WOW! Thank you for the 5 star review. We hope you had a fantastic stay and can't wait to welcome you back soon.

10/10 Excellent

Anthony, Antioch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed & maintained. Staff were super friendly.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Feb 16, 2024
Anthony,We are glad you had a marvelous interaction with our staff. They try their absolute best to ensure each guest has a fantastic stay.

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and definitely your money’s worth
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Feb 16, 2024
Juan,Thank you for your kind words. We can't wait to welcome you back soon!

10/10 Excellent

Marc

Liked: Property conditions & facilities
W
Stayed 1 night in Jan 2024
Response from The Holiday Inn Express Monterey Bay Staff on Jan 29, 2024
Marc,Receiving your 5/5 review put a smile on all of our faces here at The Holiday Inn Express Monterey Bay-Seaside. It is terrific to know your experience was seamless from start to finish as that is always our goal. Thank you for being our guest.

8/10 Good

Aleksei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Jan 26, 2024
Aleksei,Thank you for choosing to stay with us during your time in Seaside.

10/10 Excellent

Betty, Hacienda Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Jan 26, 2024
Betty,Receiving your 5/5 review put a smile on all of our faces here at The Holiday Inn Express Monterey Bay-Seaside. It is terrific to know your experience was seamless from start to finish as that is always our goal. Thank you for being our guest.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Jan 26, 2024
Steven,Receiving your 5/5 review put a smile on all of our faces here at The Holiday Inn Express Monterey Bay-Seaside. It is terrific to know your experience was seamless from start to finish as that is always our goal. Thank you for being our guest.

8/10 Good

Nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Jan 26, 2024
Nestor,We can't wait to welcome you back to Holiday Inn Express Monterey-Bay Seaside for another great experience.

6/10 Okay

Monica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Jan 26, 2024
Monica,Thank you for your review. Safe travels.

10/10 Excellent

Eveangelina

Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Monterey Bay Seaside Staff on Jan 16, 2024
Eveangelina,Thank you for your rating, we appreciate your business. Safe travels.

6/10 Okay

wei

Liked: Cleanliness, staff & service, amenities
Too old, the air conditioner is noisy
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 14, 2024
Wei,Thank you for leaving us feedback. Please note that your experience has been documented and passed along to our entire team. Once again, I sincerely apologize and I hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Eveangelina

Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 14, 2024
Eveangelina,wow! Thank you for your high rating. We hope to welcome you back soon.

8/10 Good

Michael

Stayed 5 nights in Jan 2024
Response from The Holiday Inn Express Monterey Bay Staff on Jan 11, 2024
Michael,Thank you for your rating.

8/10 Good

felipe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Holiday Inn Express Monterey Bay Staff on Jan 11, 2024
Felipe,Thank you for your positive rating. Safe travels.

6/10 Okay

Susan

Stayed 1 night in Jan 2024
Response from The Holiday Inn Express Monterey Bay Staff on Jan 11, 2024
Susan,Thank you for your rating. We apologize for any inconvenience caused during your stay.

8/10 Good

Nirav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Holiday Inn Express Monterey Bay Staff on Jan 11, 2024
Nirav,Thank you for your positive rating. Safe travels.

10/10 Excellent

Eveangelina

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here we will definitely be returning very soon!
Stayed 2 nights in Dec 2023
Response from The Holiday Inn Express Monterey Bay Staff on Jan 11, 2024
Eveangelina,WOW! Thank you for your kind feedback. We can't wait to welcome you back.

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Overall room was clean but the outside noise is fairly loud. Quite expensive for the amenities and thin walls. It’s convenient free parking but limited places to dine within walking distance.
Stayed 1 night in Dec 2023
Response from The Holiday Inn Express Monterey Bay Staff on Jan 11, 2024
Mark,Thank you for leaving us feedback. Please note that your experience has been documented and passed along to our entire team. Once again, I sincerely apologize and I hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but the carpet was worn and stained. Bathroom is tiny. Comfortable for 2 people. Breakfast was simple.
Stayed 1 night in Dec 2023
Response from The Holiday Inn Express Monterey Bay Staff on Jan 11, 2024
Holly,Thank you for your feedback. We are thrilled to announce that we just had a massive carpet-cleaning event for all of our rooms. We hope to see you soon.

4/10 Poor

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place seems too big to manage properly. The lines at breakfast were insane, the space is huge and yet all tables were full. When we arrived our room was under construction. The next day our door entrance passes didn’t work. And we found some sharp edges around the bed and some tables downstairs that are extremely dangerous for small children like ours. The gym was smelly and there was water leaking. One of the machines didn’t work. We might have been unlucky, but I definitely will never book this hotel again. Most of the personnel was very friendly.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Feb 16, 2024
Tamara,We are saddened to hear about your experience. The holiday season is extremely busy and we all try our absolute best to acknowledge the amount of guests that we will encounter during our breakfast hours. We have plenty of other seating in our lobby and media room as well and while it may not be ideal due to the lack of tables in those areas. They are still comfortable to enjoy an early breakfast. We have documented the rest of your feedback and shared with both the engineer and housekeeping staff. Once again I apologize for any inconvenience caused.

10/10 Excellent

Blanca

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Jan 1, 2024
Blanca,On behalf of the staff at the Holiday Inn Express Monterey Bay Seaside we thank you for the 5 star rating! We'd love to host you again whenever your travels bring you back to the area.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Dec 29, 2023
Maria,On behalf of the staff at the Holiday Inn Express Monterey Bay Seaside we thank you for the 5 star rating! We'd love to host you again whenever your travels bring you back to the area.

10/10 Excellent

Nimeshkumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Excellent, and Breakfast Service Amazing,
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Dec 29, 2023
NimeshKumar,On behalf of the staff at the Holiday Inn Express Monterey Bay Seaside we thank you for the 5 star rating! We'd love to host you again whenever your travels bring you back to the area.

8/10 Good

frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Dec 29, 2023
Frank,On behalf of the staff at the Holiday Inn Express Monterey Bay Seaside we thank you for the high rating! We'd love to host you again whenever your travels bring you back to the area.

10/10 Excellent

wensheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Jan 1, 2024
Wensheng,On behalf of the staff at the Holiday Inn Express Monterey Bay Seaside we thank you for the 5 star rating! We'd love to host you again whenever your travels bring you back to the area.

6/10 Okay

Farhan

Traveled with family
Liked: Cleanliness, room comfort
Our stay at Monterey,ca
our experience was ok. The front desk staff was helpful and the staff in the kitchen was helpfull too. Over all building condition was bad, the walkways were not clean. The room condition was very good. We were there was 3 nights. The breakfast choices were not good. Pancake machine was down for all three days. There was hardly any choice on hot breakfast for people who cannot eat meat.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Dec 29, 2023
Farhan,Thank you for your feedback. While, we are glad you found our staff to be very helpful I apologize where we fell short. Our entire team ensures our hotels cleanliness is kept up to standards. Nonetheless, I will ensure to pass your feedback along. In addition, I apologize for the inconvenience with the pancake machine, unfortunately the distribution center fell behind delivering our product which caused for our machine to be down. We offer plenty of options in our hot continental breakfast such as cinnamon rolls, bagels, toast, cereal, scrambled eggs, biscuits and gravy, potatoes, yogurt, granola, french toast sticks or waffles, oatmeal, etc.

4/10 Poor

Ping

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Monterey Bay Seaside Staff on Jan 16, 2024
Ping,Thank you for the rating. While we strive our best to ensure all guests have an amazing experience is seems like we did not meet the mark this time. I apologize for the inconvenience.

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not the first time staying here, like cleanliness of room, great breakfast, firm mattress.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Dec 29, 2023
Olga,On behalf of the staff at the Holiday Inn Express Monterey Bay Seaside we thank you for the 5 star rating! We are glad you enjoyed our yummy breakfast, appreciated the cleanliness and had a great stay. Can't wait to welcome you back!

10/10 Excellent

Yongting

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Dec 29, 2023
Yongting,On behalf of the staff at the Holiday Inn Express Monterey Bay Seaside we thank you for the 5 star rating! We'd love to host you again whenever your travels bring you back to the area.

8/10 Good

Adrian

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 14, 2024
Adrian,Thank you for your rating.

10/10 Excellent

Sher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay for our family!
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Dec 29, 2023
Sher,On behalf of the staff at the Holiday Inn Express Monterey Bay Seaside we thank you for the 5 star rating! We'd love to host you again whenever your travels bring you back to the area.

6/10 Okay

Dan

Liked: Staff & service
Dated property, spa not operating.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Monterey Bay-Seaside Staff on Dec 21, 2023
Dan,Unfortunately, our jacuzzi unexpectedly stopped working. We are waiting for those parts to be delivered so it can be properly fixed. We do apologize and had we known we would've updated the website to avoid the inconveniences. We are working fast and promptly to get these problems resolved. Please be assured that this is not standard, just unexpected issues that we are working hard to take care of.