Ratings based on 1,570 Verified Reviews

3.7 out of 5
77% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chino Hills, California

Posted Mar 11, 2017
we've only stayed overnight, the room was great, very clean and we had a great breakfast...
Comment from Hotel Management
Mar 12, 2017 by GM - David Holmes, Hotel Management
Thank you for staying with us during your time in the Monterey Bay area. I am pleased you found the hotel clen and enjoyed our breakfast. We appreciate your review and look forward to serving you again soon. David Holmes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
Cons: make breakfast hours from 6 am
Hotel front desk staff friendly and professional. Room was very clean and presented well. Breakfast was good and plentiful if you wanted to eat.
Comment from Hotel Management
Feb 5, 2017 by GM - David Holmes, Hotel Management
We're so glad to hear that you enjoyed your stay! We're always working on new ways to provide quality and value for our travelers and we appreciate getting great feedback from guests like you. We hope to see you again soon! David Holmes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best hotels in Monterey

Posted Jan 24, 2017
Staff are always very friendly. Room was very clean!!! This is the only hotel I stay at when I travel to Monterey. Really good breakfast
Comment from Hotel Management
Jan 24, 2017 by GM - David Holmes, Hotel Management
Thank you for the wonderful review! Cleanliness and customer service is of utmost importance to us. I am glad that you particularly complimented complimentary buffet breakfast. It is so nice to hear that you were able to enjoy our hotel when you come to the area. We hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable.

Posted Dec 30, 2016
Pros: Cleanliness, comfortable bed, continental breakfast included.
Location: Aquarium, coastal strolls in Pacific Grove...a must do.
This hotel is about 10-15 minutes from Cannery Row, Monterey and was easy to find. It is NOT located on the beach side of the freeway (left of the freeway if traveling south), which was disappointing, largely due to the freeway traffic noise that could be heard inside the room. The hotel itself was clean with modern amenities (such as granite counters and nicely tiled shower). I was assigned a corner room (202) at the end of the hall which was great as no foot traffic. The bed was quite comfortable. The overall location of the hotel was my only disappointment, hence the 3 star overall rating. TIP: Traffic is insanely bad between 4:30-6:00 heading back to the hotel from the Monterey, Pacific Grove area.
Comment from Hotel Management
Jan 4, 2017 by GM - David Holmes, Hotel Management
Thank you for your thorough review regarding your recent experience at the Holiday Inn Express Monterey Bay. Though our hotels proximity to the coast was not completely to your liking, I am very pleased to know you found the bathrooms well appointed and the beds comfortable. I know travelling can create different needs and expectations, and I am genuinely sorry that we are not on the beach, but hope the short distance away was convenient enough for you. We would love to welcome you back to the hotel if your travels ever bring you to the Monterey area again.
5 out of 5
by Brian

Posted Dec 27, 2016 on Hotels
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for the great score!
3 out of 5
by A verified traveler

Good hotel

Posted Dec 27, 2016 on Hotels
Room was clean but small; complimentary buffet breakfast has not much selection. Could do better if guest have more choice like ham, waffles or scramble/boiled eggs etc.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for the feedback. We are disappointed our breakfast did not meet your expectations. We do offer scrambled eggs and hard boiled eggs but you must have stayed on a day we served omelettes.
4 out of 5
by Hwee Heng

Posted Dec 24, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for the score. Hope to see you again soon
4 out of 5
by Cherish

Posted Dec 24, 2016 on Hotels
Great location only 10 minute drive to cannery row. Great breakfast and friendly staff. We enjoyed our stay and will be back!
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for the score and feedback. We are glad you ejoyed your stay and hope to return. We look foward to serving you again soon, David Holmes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CA.

Liked this place, esp. overlooking lagoon.

Posted Dec 10, 2016
Pros: Liked this place, esp. overlooking lagoon.
Liked this place, esp. overlooking lagoon. Liked this place, esp. overlooking lagoon. Liked this place, esp. overlooking lagoon.
Comment from Hotel Management
Dec 11, 2016 by GM, Hotel Management
Dear Traveler, Thank you for taking the time to leave your comments. We love hearing from our satisfied guests and we never tire of getting compliments. We look forward to seeing you again soon. David Holmes General Manager
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for the great score! Glad you enjoyed your stay. David Holmes General Manager