Ratings based on 1,766 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2018
Great location with unique rooms. Living room w/ fire place, couch, & wide screen tv. Small dining table, refrigerator and microwave. Carpet and furnishing seemed new. Comfortable king bed. Wonderful location just two blocks from wharf, and Alvarado St
2 out of 5
by A verified traveler from Bay Area

Good location, nice from outside, rest not so good

Posted Jan 17, 2018
Pros: Location
Cons: Staff!
Check-in staff was unfriendly and uninterested. Night staff, when asked about drinking water, was equally unprepared and unwilling to help. Room ('Luxury Junior Suite') on third floor was gloomy inside, small balcony was totally grown in, hardly any daylight. Guests upstairs made major noise, kids seemed to jump off beds and run around so we finally had to call downstairs and request they ask guests to tone it down. The one nice experience was at check-out where we finally ran into a person who was genuinely friendly. Next time we will stay across the street at the Portola Plaza.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles california

Posted Jan 11, 2018
Very nice hotel close to Fishermans, the fireplace makes it very cozy, the only inconvenient was the internet they told me they were trying to fix it but they never did so they gave me credit for the parking, so if you don’t mind not getting internet this is perfect to stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

The authentic Monterey experience

Posted Jan 10, 2018
I thoroughly enjoyed our three night stay at the Hotel Pacific as the service and rooms were wonderful. The hotel does appear to be a little older but exceptionally well maintained and firts right in with the slower paced Monterey sea side atmosphere. As my now-husband and I were in Monterey for our wedding (along with 11 guests), they upgraded our hotel room and offered us a complementary bottle of wine and chocolates. We will definitely be staying here when we return!
Comment from Hotel Management
Jan 11, 2018 by Hotel Pacific Team, Hotel Management
Hi Melanie, Congratulations on your recent nuptials. We are so delighted that you chose to celebrate such a special occasion with us. We hope to have you back in the near future and take part in more of your life's celebrations and milestones.
5 out of 5
Recommended
for Everyone
by A verified traveler from Redding, CA

Nice hotel located in downtown Monterey

Posted Jan 8, 2018
Pros: The rooms are very nice and unique; they have gas fireplaces and feel like a home.
Location: Hotel Pacific is located in downtown Monterey, located near Fisherman's wharf and many other attractions, and is near highway 1.
We have stayed at this hotel multiple times now, and we keep returning because of the convenient location and because we love the feel of the rooms.
Comment from Hotel Management
Jan 11, 2018 by Hotel Pacific Team, Hotel Management
Hi Beau, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope to see you again soon.
4 out of 5
Recommended
for Families
by A verified traveler from Sydney, Australia

Nice place to get away

Posted Jan 8, 2018
Pros: Great amenities, good location, easy parking, good breakfast and staff very friendly.
Location: Shopping, restaurants and local sights.
This hotel is like a home away from home - family rooms are spacious with comfortable beds, sitting area, dining table, fireplace and shower + shower/tub bathroom - good location & breakfast included too!!
Comment from Hotel Management
Jan 11, 2018 by Hotel Pacific Team, Hotel Management
Hi Kaz, Thank you for your review and for choosing our hotel. We are delighted to hear we are your home away from home. We look forward to welcoming you back on your next visit to Monterey.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Enjoyable stay

Posted Jan 8, 2018
Thank you to Victor. We arrived a little early for check-in and as we entered the lobby we were warmly greeted by Victor. We had a very nice conversation, he even gave us a few recommendations for the afternoon, and he was able to check us in early. We had not stayed at this property in a few years and were pleased with the new decor in the rooms. We loved the fireplace and I enjoyed the large soaking tub. We will be back.
Comment from Hotel Management
Jan 11, 2018 by Hotel Pacific Team, Hotel Management
Hi Kathryn, Thank you for your kind comments. We will be sure to let Victor know how much of an impact he made on your experience. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Weekend

Posted Jan 7, 2018
This Hotel was beautiful, clean, excellent customer service. We walked to the Wharf it was only 2 blocks away. We walked to the beach, only a block away. It was really such a nice hotel to come back to!! Extremely clean, a fireplace at night, and a lovely water fountain outside our room, and delicious breakfast! I plan on returning! Excellent!!!!
Comment from Hotel Management
Jan 11, 2018 by Hotel Pacific Team, Hotel Management
Wow! What a wonderful review, we truly appreciate your great feedback. We are happy to hear our hotel met your needs and expectations. We hope to see you again on your next visit to Monterey.
5 out of 5
Recommended
for Everyone
by A verified traveler from bangkok

Spacious room w fireplace

Posted Jan 3, 2018
Room is big and place is over expected Bedmattress is super comfortable
Comment from Hotel Management
Jan 4, 2018 by Hotel Pacific Team, Hotel Management
Hi Andy, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope to see you again in your future visit to Monterey.
2 out of 5
by A verified traveler from California

Nice floor plan for big families, but not clean.

Posted Jan 3, 2018
Pros: I like location and size of room, nice for big family. Location was great, you can walk to the fisherman warf or downtown Monterey.
Cons: Keep room clean! Hair clumps should not be found, thong and glasses should not look dirty. Provide matches for fireplace and more towels.
Location: Great location, walking to fisherman warf and downtown Monterey was nice.
Found lump of hair near fireplace. Thongs to get ice not clean and glasses not cleaned. Uuuhhhh! Wife not happy.
Comment from Hotel Management
Jan 5, 2018 by Hotel Pacific Team, Hotel Management
Hi Vee, We appreciate you taking the time to provide us with such candid feedback of your stay. We have sent your feedback to the personnel concerned and apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We hope to see you again on your next visit to Monterey.