Staff never follow through requests!!
Posted Nov 27, 2016
As an Expedia Gold+ member, this is actually my first time to write a review, have to warn you all about the bad service of this hotel!! Very disappointing experience. Firstly, we called room service asked for some ice. The guy was so polite "ice is right to your room,sir." And we waited 1hr no one came.. they never came.. we also made another request with the front desk for a cable, we went downstairs, and talked to the front desk in person. Two guys both have a very professional, welcoming smile on their faces. And one guy said "Okay,sir! We will bring the cable right to your room! If we don't have it we will certainly call you!" And again, they never brought anything to my room, nor called to inform us that they actually don't have the cable. Won't stay here again.0