Ratings based on 2,260 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Posted Nov 25, 2017
Pleasant-looking hotel, a notch above the average hotels along the strip on Munras Avenue. Nice pool and jacuzzi, fireplace in room, pleasant view, separate sitting area with sofa and another t.v. (besides in the bedroom area), fridge and microwave and safe. All nice-to-have amenities. Also robes and separate towels for the pool. Comfortable bed and pillows. Quiet. Pleasant and accommodating staff. What's not to like! Would definitely stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler from modesto ca

Nice place

Posted Nov 24, 2017
we stayed in the suite with the tub and fireplace it was really nice and quite
Comment from Hotel Management
Nov 24, 2017 by Mario, Hotel Management
Thanks Again!
2 out of 5
by A verified traveler

Posted Nov 23, 2017
some left on trash can. wallpaper in bathroom is peeling Only one chair without arm is only chair.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown activities

Posted Nov 20, 2017
Nice rooms. Easy access to downtown and shopping across the street. Our room had a skylight over the bed which did not allow for sleeping in. Other than that. Not bad for the price.
Comment from Hotel Management
Nov 21, 2017 by m, Hotel Management
Thanks Again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Booked two nights in a row. Experienced two types of rooms, both clean and comfortable.
Comment from Hotel Management
Nov 20, 2017 by Mario, Hotel Management
Thanks Again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Overall speaking, it’s pretty good. My only complaint is that I have to write at least 50 characters for this comment. So please make this part optional next time. Thanks!
Comment from Hotel Management
Nov 20, 2017 by Mario, Hotel Management
We appreciate the comments. Thanks Again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Clovis, CA

Close to a Shopping Center

Posted Nov 18, 2017
Very close to shops and restaurants! You can literally just walk to it.
Comment from Hotel Management
Nov 20, 2017 by Mario, Hotel Management
Thank You!
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Location

Posted Nov 15, 2017
Pros: Provided continental breakfast
Location: Whale watching, visit Carmel and travel to Big Sur
Convenient location for whale watching, good dining and close to Carmel and Big Sur.
Comment from Hotel Management
Nov 16, 2017 by Mario, Hotel Management
Thanks Again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern, California

Posted Nov 12, 2017
The WiFi did not work for our phones we wonder if it’s because we were on the edge of the building. The woman who was working in the morning was awfully rude as far as checkout. We were running 20 mins behind due to having a baby who was napping and we were trying to get out around that, she banged on the door at 1105 and we let her know we would be out within the next ten mins we were waking up a baby, well she made sure to call right before ten mins and said “ you plan on staying another night or you gonna her out” in a beyond nasty tone, I said we were actually walking out the door as she called. I understand we were 20 over but to be that rude, especially after we politely let her know we were apologetic we had a baby and it just wasn’t going as quick as we hoped. It was not our intentions to stay over and the way she handled it was nasty towards us and left an awful impression of the staff as we left our family vacation. The woman at check in was wonderful but this one was atrocious.
Comment from Hotel Management
Nov 14, 2017 by Mario, Hotel Management
We apologize for for any inconveniences we may have caused. We strive to give a high level of service to all our guest. We have already taken the steps to ensure none of our future guest receive this type of service. We really appreciate the comments. Thanks Again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

2 floor suite is great!

Posted Nov 10, 2017
Having 2 young children who are on different sleep schedules means careful coordination while traveling, but with the 2 floor suite, it was a piece of cake! We loved the arrangement of our room and were very happy with the amount of room our family of 4 had. The beds were very comfortable and even though the description of our room said "twin" murphy bed, it was really a queen which was a nice surprise. The hotel is located right across the street from a great outdoor mall. Breakfast was satisfying and we appreciated the ease of walking downstairs to eat. We will definitely stay here again!
Comment from Hotel Management
Nov 10, 2017 by Mario, Hotel Management
We appreciate the wonderful comments. Thanks Again!