We got in early, And as expected there was no room ready. that wasn't a big deal. we were able to leave our bags at the front desk while we went and walked around the harbour. The girl at the front desk said she would put a rush on our room and it would be ready an hour or two, when we got back to the hotel four fours later our room still wasn't ready. they had it ready 20 minutes later. Not sure what they mean but put a rush on a room meansd to them, but when you tell a customer you will have a room ready in two hours, it needs to be done by then. Also the hot tub was hit or miss as to when it would work or not. that was a big bummer after walking around all day