In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Monterey Bay Lodge

2.5 out of 5
Monterey Bay Lodge
55 Camino Aguajito, Monterey, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kristi

Traveled with family
Liked: Cleanliness, staff & service
The room was perfect for our needs, nothing remarkable but affordable and convenient.
Stayed 2 nights in Feb 2024
Response from Emi -Guest Experience Team on Apr 14, 2024
Thank you for staying with us and leaving us a kind review. Our lodge is undergoing pool, jacuzzi, and room renovations, and we are pleased to learn that you had a good stay with us regardless of the renovation. As we transit from a slower season to a busier season, we upgrade our facility and increase our amenities to accommodate our guests' needs so that more and more people will stay with us, and receive a good impression of our lodge. We hope that once our renovation is completed, and if you ever plan a visit to the Monterey area, you will consider staying with us again. Until then, please have a wonderful rest of the year!

8/10 Good

Saideh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emi -Guest Experience Team on Apr 14, 2024
Thank you very much for staying with us, and giving us a kind rating!We are pleased to learn that your stay was a good one. We as the front desk, strive daily to make our lodge a relaxing, pleasant, and enjoyable getaway for all of our guests. As you may have noticed, we are undergoing renovation for some guest rooms, pool, and jacuzzi so that we may upgrade the facility and increase our amenities. Should you have another opportunity to visit the Monterey area in the future, please consider staying with us once again. We would love to better serve you.

2/10 Terrible

Cecilia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emi -Guest Experience Team on Apr 7, 2024
Thank you for your rating. As we are going through renovation, there are times when we are unable to meet your expectations despite the fact that we strive to exceed out guests' expectations daily. We are truly sorry that your stay was not up to par, and that there was no hot water on the date of check-out. We have compensated more than half of your room rate, and if that was not sufficient, we do apologize since we believed that no one stays at any hotels or motels in the Monterey county for 50 no matter what the circumstance may be. Full refund may have been more appropriate for you, however, because the issue of no hot water was resolved after a while, the compensation was mainly for the inconvenience we have caused you. We could have also arranged a late check-out, but again, this is up to your schedule as well, so we thought room rate adjustment was the most appropriate. Once again, thank you for staying with us.

10/10 Excellent

Carolyn

Stayed 1 night in Apr 2024
Response from Emi -Guest Experience Team on Apr 23, 2024
Thank you very much for staying with us and giving us a 5 out of 5 rating despite the pool and hot tub closure. We truly appreciate your patronage and your generosity. We continuously strive to exceed the expectations of our guests so that Monterey Bay Lodge will be a pleasant, relaxing, and comfortable getaway for everyone. Our renovation will be completed by the end of May. Should you plan a trip to the Monterey area in the future, please consider staying with us again. We would love to have you back!

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vinny on Mar 26, 2024
Hello and thank you for staying with us while visiting Monterey. we are happy that your stay went well and hopefully if you were to revisit Monterey, you will decide to stay with us again.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Would stay again
Stayed 2 nights in Mar 2024
Response from Emi -Guest Experience Team on Mar 11, 2024
Thank you for staying with us, and thank you very much for giving us 5 out of 5 rating! We are pleased to learn that your stay was enjoyable. We are currently going through a pool and hot tub as well as a guest room renovation. We are continuously striving to make the guest experience a better one. We hope that if you were to visit the Monterey area, you would consider staying with us again in the near future.

6/10 Okay

Jetan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property amenities were under renovation including pool n dining room. Outdoor furniture n fire pits not in good conditions. Location was great and staff helpful.
Stayed 3 nights in Mar 2024
Response from Emi -Guest Experience Team on Mar 12, 2024
Thank you for your review. Your review is very important to us, and therefore, it will be shared with all of our front-office associates as well as our management team. Right now is considered a slow season for the hotel industry, therefore, we have decided to renovate the pool, hot tub, and guest rooms to make Monterey Bay Lodge a better getaway. We truly apologize for the unavailability of firepits, pool, and jacuzzi. We hope that if you plan a trip to the Monterey area, you will consider staying with us again. We would love to host you once again in the near future.

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in the center of the town, and the stuff helped with the questions that we had.
Stayed 1 night in Feb 2024
Response from Emi -Guest Experience Team on Mar 5, 2024
Thank you for your kind review and nice comment about our staff. We hope your stay was pleasant, relaxing, and enjoyable. Our front office associates as well as our housekeeping staff continuously strive to make Monterey Bay Lodge a better place for all of our guests. Should you have an opportunity to visit the Monterey area once again in the future, please consider staying with us again. We truly wish you a wonderful rest of the year!

8/10 Good

Justus

Liked: Staff & service
Disliked: Property conditions & facilities
This is a sweet little hotel that looks better in the photos than in the light of day. Nothing bad or wrong, just small and a little dingy. Not close to much, but a short drive into Monterey proper. Staff and service were good - very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Emi -Guest Experience Team on Mar 5, 2024
Thank you very much for your kind words about our front office associates, and a good review. As we transition from the old management to a new one and renovate not only the pool and jacuzzi but also in the process of renovating our rooms, we continuously strive to make Monterey Bay Lodge a better accommodation for all of our guests. We truly hope that next time you plan a trip to the Monterey area, you consider staying with us again.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soft beds
Stayed 1 night in Feb 2024
Response from Vincenza on Feb 29, 2024
Thank you for taking the time to rate your stay with us. We hope if you were to visit Monterey again, that you will consider to stay with us again. Vince- The Monterey Bay Lodge Experience Team

10/10 Excellent

HINDA

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable bed. Clean room. Good size. Fridge and microwave. Would definitely return.
Stayed 2 nights in Feb 2024
Response from Emi -Guest Experience Team on Feb 28, 2024
Thank you very much for your kind review. We are pleased to learn that you have enjoyed your stay with us. We continuously strive to improve our hotel, amenities, as well as our customer service skills to meet the expectations of all of our guests. We hope you would come stay with us once again, should you plan a trip to the Monterey area in the near future.

10/10 Excellent

Jillian, Sacramento

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the beach, close to restaurants and the aquarium! Parking was super convenient. Cute courtyard with seating too! We'll definitely be back!
Stayed 1 night in Feb 2024
Response from Emi -Guest Experience Team on Feb 26, 2024
Thank you very much for staying with us and giving us a kind review. We are pleased to learn that you enjoyed your stay with us. We continuously strive to meet the expectations of all of our guests by working on the areas where we need improvement. Your review reassures us that we are making a difference. We look forward to welcoming you here at Monterey Bay Lodge in the near future. Until then, please have a wonderful year ahead.

6/10 Okay

Hyungseok

Traveled with family
Liked: Cleanliness, staff & service
Small space for parking, grill broken, no dining or bar near here
Stayed 1 night in Feb 2024
Response from Emi -Guest Experience Team on Feb 24, 2024
Thank you for your review. I am very sorry that our parking space is rather compromised. As for dining and bar, we would have liked for you to reach out to us for suggestions. We are located on a perfect location when it comes to getting access to the nearest dining areas. Downtown where they have many restaurants and bars are less than 5 minute drive, Cannery Row and Fisherman's Wharf is also within short driving distance and even a walking distance. We continuously strive to improve our customer service to meet our guests' expectations. For future references, be they parking or dining options, please reach out to the front desk for any suggestions or alternatives. We hope you would consider staying with us in the near future, should you decide to travel to the Monterey area.

10/10 Excellent

Carley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vinny. on Feb 20, 2024
Hello. Our staff would like to thank you for staying with us. We hope your stay was enjoyable. we look forward to having you stay with us again if you ever decide to visit Monterey.

10/10 Excellent

Orion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, simple room within a close walk to the beach.
Stayed 1 night in Feb 2024
Response from Sheila on Feb 22, 2024
Hello Orion:Thank you for sharing your rating regarding your recent stay with us.Your feedback/rating will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing your rating with us.Sincerely,The Guest Experience Team

6/10 Okay

Susan

Traveled with family
Room was clean, staff were professional. Location is close to wharf and a very nice park. However, when I initially booked room the website said they had a heated pool and breakfast was included. When we checked in we noticed pool was empty, staff said it was temporarily closed. We asked where breakfast was to be set-up and was told they no longer had breakfast. We informed them the website was misleading. Website has since been updated.
Stayed 2 nights in Jan 2024
Response from Emi -Guest Experience Team on Jan 30, 2024
Thank you very much for your honest review. Your feedback will be shared with all of our front desk associates as well as our management team. We truly are sorry that the website was misleading, and failed to provide you with accurate information. We take the reviews very seriously, for we continuously strive to make the guest experience better. We do, however, hope that you would give us the opportunity to serve you once again in the future. The pool and jacuzzi renovation is estimated to end on 05/31/24.

10/10 Excellent

Balbina

Traveled with family
Liked: Staff & service
Hotel is a bit old, but clean and it was quiet the area by the pool is very nicer, the pool area is also nice it was raining when I stay but that the building behind it, I would definitely stay again but make sure stay by the pool area, lady at the reception was super nice and helpful
Stayed 1 night in Jan 2024
Response from Emi -Guest Experience Team on Jan 26, 2024
Thank you very much for your generous 5 star rating. We are pleased to learn that you enjoyed your stay, and thank you for wanting to come back and stay with us again. Your kind review will be shared with all of our front desk agents as well as our management team. We are renovating our pool and jacuzzi, and the plan to expand the lobby area is still on track. We will also be upgrading some of our bathrooms. We look forward to welcoming you back here at Monterey Bay Lodge.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Emi -Guest Experience Team on Jan 24, 2024
Thank you very much for your high rating. We are pleased to learn that your stay was satisfactory. We are continuously striving to make the guest experience positive and pleasant. We hope you come back to stay with us again, if the opportunity arrives in the near future.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice little place to stay! I would definitely go back again! Our room was clean and comfortable and close to everything! We were a few hours early and the staff had our room cleaned early so that we could check in. Thank you to the staff!!
Stayed 1 night in Jan 2024
Response from Emi -Guest Experience Team on Jan 23, 2024
Thank you very much for your generous 5 out of 5 rating as well as kind comments. We are pleased to learn that you had a good experience with us. Your feedback will be shared with all of our staff as well as our management. We strive to exceed our guests' expectations and continuously work on the areas where we need improvement. We sincerely hope that you come back to stay with us once opportunity arrives. Until then, please have a wonderful year 2024!

8/10 Good

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emi -Guest Experience Team on Jan 23, 2024
Thank you for staying with us and giving us a kind rating. We hope to host you again in the near future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Dirty rooms
Pool is lovely and heated. Cute hotel… I just wish they took more pride in cleanliness. Within 1 hour of checking in, our feet were almost black from how dirty the hotel room was. It felt like it hasn’t been swept and definitely hasn’t been mopped in weeks. I don’t think we’ll be staying here again.
Stayed 1 night in Jan 2024
Response from Emi -Guest Experience Team on Jan 23, 2024
Thank you for taking the time to share your comments concerning your stay with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet your expectations. Please rest assured that appropriate measures are being taken to address the problem in order to prevent future occurrences. We hope you give us the opportunity to better serve you in the near future.

8/10 Good

Nancy

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from The Monterey Bay Lodge on Jan 16, 2024
Thank you for your feedback.Warm regards,The Monterey Bay Lodge Team

10/10 Excellent

Jeri

Stayed 3 nights in Jan 2024
Response from The Monterey Bay Lodge on Jan 16, 2024
Thank you for your feedback!Warm regards,The Monterey Bay Lodge Team

10/10 Excellent

Merri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Monterey Bay Lodge on Jan 16, 2024
Thank you for your feedback!Warm regards,The Monterey Bay Lodge Team

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, near a beautiful park with a large lake and very close to the ocean. Nicely updated rooms, affordable, good location to get to wharf, downtown, aquarium. Nice all around.
Stayed 2 nights in Jan 2024
Response from Emi - Guest Service Team on Jan 11, 2024
Thank you for sharing your comments regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how close it is to the beach. Spa was great! Staff was super friendly. Only down side to our stay was the construction on Saturday morning, and the toddler with loud cartoons in the room next to us.
Stayed 2 nights in Jan 2024
Response from The Monterey Bay Lodge Team on Jan 12, 2024
Thank you for your feedback! We hope to host you again, and that your next stay is a little quieter.

10/10 Excellent

BRONISLAWA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked convenience.Is close to attractions and across the street from the beach
Stayed 2 nights in Jan 2024
Response from The Monterey Bay Lodge Team on Jan 12, 2024
Thank you for your feedback. We hope to host you again!

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Emi -Guest Experience Team on Feb 6, 2024
Thank you very much for such a kind review. Your feedback will be shared with all of our front desk associates as well as our management team. We strive to exceed the expectations of all of our guests by continuously working on the areas that require our attention. Please do come back to stay with us again in the future.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk staff on Jan 5, 2024
Thank you for the kind review. We look forward to hosting you again in the future.Have a great day!Front Desk Staff

8/10 Good

Karl

Traveled with family
Close to a park and convenient to walking to the Pier and shops. Bathroom was a bit lacking. Shower head was really low. Extra fee for pets.
Stayed 1 night in Dec 2023
Response from Sincerely, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you for your review, and thank you for your high rating despite the fact that there were issues with bathroom. We continuously strive to make the lodge a better place for all of our guests, and your feedback is greatly appreciated in achieving our goals. We hope you have a wonderful year 2024!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kind Regards, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you very much for your high rating. We hope you would come back and stay at our lodge in the near future. Have a wonderful year 2024!

6/10 Okay

Nicole

Stayed 1 night in Dec 2023
Response from Regards, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you for your rating. We strive daily to exceed the expectations of our guests, and we appreciate your feedback of how we do. We hope to welcome you back here at Monterey Bay Lodge in the near future.

8/10 Good

Noe

Stayed 1 night in Dec 2023
Response from Monterey Bay Lodge Team on Jan 12, 2024
Thank you for your feedback!

8/10 Good

William D

Stayed 1 night in Dec 2023
Response from Emi -Guest Experience Team on Jan 31, 2024
Thank you very much for your kind rating. We hope your stay was pleasant, relaxing, and comfortable. Should you decide to travel to Monterey area in the near future, we hope you would stay with us again. Until then, have a wonderful year 2024!

10/10 Excellent

courtney

Traveled with family
Very Good Room for The Money!!!!
Was a very clean room. Was centrally located around a lot of places in Monterey. Walking distance to the wharf. Dennis Then Menace Park across the street. Staff was good.
Stayed 2 nights in Dec 2023
Response from Front Desk Staff on Jan 5, 2024
Thank you for your kind review. We look forward to having you as our guests in the future.Have a great day.Front Desk Staff

10/10 Excellent

JIN

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Kind Regards, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you very much for your high rating. We truly are pleased that you had a good experience with us, and continue to strive to make Monterey Bay Lodge an accommodating, pleasant, and relaxing getaway spot for all of our guests. We wish you would come back and stay with us again in the near future.

4/10 Poor

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Second time here. First time was much better experience. Our bed was very lumpy and uncomfortable. Same for our pillows. The pillows were hard and not good. Very bad experience on our second visit. More than likely won’t return. The jacuzzi is great and a great plus. But the sleeping scenario ruined it.
Stayed 1 night in Dec 2023
Response from Sincerely, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you very much for your review. We truly are sorry that your experience with us was not up to par. We take our guests' feedback very seriously, and therefore, we will inform our management team regarding your experience with our bedding, and work on improving the matter. We hope you have a wonderful year 2024.

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Clean room, comfortable bed. No frills
Stayed 1 night in Dec 2023
Response from Best Regards, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you very much for your review. We are pleased to learn that your stay was comfortable. We do appreciate your honest feedback and strive daily to make our lodge a better place for all of our guests. We hope you would return to stay with us again in the near future. Have a wonderful year 2024!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Beachfront Lodge Stay
This was a good price and very close to the beach great perk. There is a heated pool as well as a jacuzzi. The jacuzzi didn’t get as warm as it should have. The place could use some updates. Especially the bathrooms. The shower was scorching hot no cold water unless you ran it for more than 20 mins. Staff is very friendly and accommodated a late check out.
Stayed 1 night in Dec 2023
Response from Sincerely, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you very much for your review. We truly appreciate your honest feedback with regards to your stay. We wish that you had a better experience with us, and truly regret that we could not provide the best accommodation. We take your responses very seriously, and make sure that the management team is aware of the matters, and strive to make our lodge a better place for all of our guests.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kind Regards, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you very much for your excellent rating! We truly appreciate your feedback, and we are pleased that you had a good experience with us. We look forward to welcoming you here at Monterey Bay Lodge once again if you ever happen to plan a trip to Monterey in the near future. Until then, have a wonderful year 2024!

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor complaint
It was a pleasant night stay. I had a drainage issue and had a guy there to fix it quickly and efficiently. My only complaint about the stay is the noise from other rooms, the walls are very thin. Which is a common complaint when you stay in a small motel anywhere. But it did sound like the kids above me were a heard of elephants! And the lady next door (because there was a door between us), sounded like she was in my room.
Stayed 1 night in Nov 2023
Response from Kind Regards, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you very much for your review. We truly appreciate you giving us a high rating despite the fact that you had to deal with noises when you should have had a quiet environment to relax and be comfortable. We are sorry that your experience with us was not up to par, and we take the matter very seriously. We will take it upon management team for further review, and strive to make the lodge a better place for all of our guests. Meanwhile, we hope you come back and stay with us again in the near future. If you ever have any noise complaints, please by all means, notify the staff and we will do our best to resolve the issue immediately.

10/10 Excellent

Mark

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Nov 2023
Response from The Monterey Bay Lodge Team on Jan 12, 2024
Thank you for your feedback!

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023
Response from Sincerely, Monterey Bay Lodge Staff on Jan 7, 2024
Thank you very much for your high rating. We always appreciate a great feedback since it motivates us and reassures us that we are indeed doing a good job. We wish you would come back to stay with us once the opportunity arrives in the near future. Until then, have a wonderful year 2024!

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Monterey Bay Lodge Team on Jan 12, 2024
Thank you for taking the time to share your feedback. We want to assure you that your concerns are heard and appreciated,

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Decent for the price
Stayed 2 nights in Nov 2023
Response from The Monterey Bay Lodge Team on Jan 12, 2024
Thank you for sharing your comments regarding your recent stay with us!

2/10 Terrible

David

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
This place was really not nice at all. The room was clean, but very small and it is in need of a major renovation. The bed is not a queeen size, but rather a twin size. The shower did not work, and the coffee maker/microwave arrangement is rather dangerous. Also, the dining room was being renovated (which they did not tell me about when booking), and there were no ameneties at all. I would not recommend this motel at all. In fact a Motel 6 would be better and cheaper. Such a pity to have such poor facilities in a beautiful town like Monterey.
Stayed 1 night in Nov 2023
Response from Emi - Guest Service Team on Jan 11, 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrences.We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

10/10 Excellent

Sherrill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Monterey Bay Lodge Team on Jan 12, 2024
Thank you for your feedback!

10/10 Excellent

Mario

Liked: Staff & service, property conditions & facilities
I like the hotel is organized..
Stayed 1 night in Nov 2023

2/10 Terrible

Rocio

Traveled with partner
Disliked: Staff & service
I had several issues with my stay that could have been resolved if the front office staff was on top of their game. To start off, I called and requested a non-pet friendly room due to my allergies. My accommodation request fell through the cracks as we were given the wrong room. On the last day of our stay, two other guests entered our room while we were sleeping. My initial reaction was fear and then confusion set in. After this happened we got up, walked to the front desk and learned that our room had showed as "vacant" so the front desk people issued additional keys to our room to the other guests. Mind you, the other guests already had issues with their previous room which is why they requested a room change to begin with. Those guests checked out immediately after the incident, and we did too.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lsvip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Was very last minute. Only thing that did not help was the couple who was arguing next to us at 3am. Walls are sandwich thin and could hear it all. I dealt with it my self with a cold start on my Shelby Mustang at 5am.