Ratings based on 680 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
78% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from calif

nasty place

Posted Aug 3, 2015
Trash and broken equipment in the area hotel stayed at all 3 of us got flea bites from room frig rattled all night bathroom fan did not work ! No handicap bars in bathroom or shower bed was horrible u could feel the springs ! Nasty place I wish I could get my money back ! I will not use this site again if this is the type rooms it offers!
2 out of 5
Recommended
for Everyone
by A verified traveler

Ok for the price.

Posted Aug 2, 2015
We found this place on-line due to a change in plans. We were focused on cost, and only needed it for one night. The walls were quite dirty, which was a strong negative, but overall it was comfortable. I would not recommend this for a family vacation, but considering the prices for other places it's not a bad place.
1 out of 5
by A verified traveler

Posted Jul 27, 2015
I had to cancel the first night of my reservation. Expedia handled it and sent email confirmation. When I went to the hotel they had no notification of my canceling Friday 7/23 night and no notification of my 7/24 reservation. They said they had a room, but I would have to pay and I should get a refund from Expedia. I paid for the room. It was not very clean, mirrors streaked, dust in corners of restroom door, dust and cobwebs behind chair, missing a drain stopped in sink in bathroom and threshold to bathroom was broken and loose. I called Monday 7/27 to Expedia and talked to a very nice and helpful lady by the name of Jean. She was able to get the credit. She was advised by Brian at the hotel that the hotel would not issue a credit. I called the General Manager Behavesh Patel who said I should get the credit, however he felt Expedia made a mistake by not calling the hotel to cancel the 7/23 reservation. He told me that he told his employee Brian to refuse the refund.
1 out of 5
by A verified traveler

Smelled Horrible

Posted Jul 27, 2015
Room smelled awful, but it was the last available room in town. Paid the price of a 4 star hotel, for a 1 star with problems.
1 out of 5
by A verified traveler

Overpriced.

Posted Jul 22, 2015
Dirty room. Non-smoking room smelled of smoke. Lock on door broken. Trash on beds and floor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location and Nicely Decorated

Posted Jul 7, 2015
All was well but the beds where like we were sleeping in a bag of rocks.....besides that all was well
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean comfortable and great location

Posted Jul 2, 2015
We were impressed with the clean room very comfortable bed AC worked perfect TV clear little fridge microwave and price was good.
1 out of 5
by A verified traveler from california

Limited Ramada

Posted Jun 29, 2015
This hotel was disgusting and when we arrived no one was there to even check us in we had to keep calling them on the phone, the beds were so uncomfortable and there was barely any space in the room.
2 out of 5
by A verified traveler

Choose a different hotel in Santa Cruz

Posted Jun 14, 2015
This hotel is in need of remodeling and updates. The room was generously sized, but quite old and neglected. Very dirty in some corners; mattresses were unacceptably saggy. It served our one-night need, but our next night stay in another Ramada Limited elsewhere was almost luxurious in comparison.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2015
It is quiet at night. The bed is comfortable. The price is good for the area. It has what I need and expect it. Satisfied with their service. Definite, I will stay again.