Suite, Non Smoking, Jetted Tub (2 King Beds) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Red Roof Inn & Suites Monterey

2 out of 5
Red Roof Inn & Suites Monterey
2227 N Fremont Street, Monterey, CA

Reviews

7.8

Good

Rating 10 - Excellent. 295 out of 869 reviews" "
Rating 8 - Good. 301 out of 869 reviews" "
Rating 6 - Okay. 140 out of 869 reviews" "
Rating 4 - Poor. 74 out of 869 reviews" "
Rating 2 - Terrible. 59 out of 869 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly during check in and check out process. Rooms were fine for its price. Dog friendly hotel for $25 per pet.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Nadia,We are delighted to hear that you found our staff friendly and that you appreciated our pet-friendly policy at a nominal fee. Your feedback on the room's value is valuable to us. Should you have any further comments or suggestions, please feel free to reach out to our management team directly.

8/10 Good

Rita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 bedroom we had was very spacious for grownups and a kid. Staff was very friendly although the property outside is not very appealing. I was very satisfied with our stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Rita,We are pleased to hear you found our 2-bedroom suite spacious and the staff friendly during your stay. We appreciate your feedback on the property's exterior and will take it into consideration for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very quiet, very clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Mark,We're delighted to hear you enjoyed our prime location and the peaceful ambiance of our hotel. Maintaining high cleanliness standards is a top priority for us. Your feedback is greatly appreciated and we hope to welcome you back soon.

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cute and convenient place to stay. Loved having the little kitchen so we could cook our own breakfast and have our own snacks for our kids. I appreciate the service they provided. Would stay here again if we ever pass thru. Its also very convenient to everything near by grocery store, shopping, etc.
Stayed 3 nights in Mar 2024
Response from Samantha Rediresponse Specialist on Mar 5, 2024
Dear Heather,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Monterey. I am happy you were pleased with our convenient location, the mini kitchen that came with you room and the great service you received from our staff. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieve that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place to stay
Stayed 3 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Juan,We are pleased to hear that you enjoyed your stay with us. Should you have any further feedback or suggestions, please feel free to share them with us. Your feedback is valuable to us as we strive to provide excellent experiences for all our guests. Thank you for choosing to stay with us.

8/10 Good

LInda

Liked: Cleanliness, staff & service, property conditions & facilities
We got a suite and it was just what we needed for our family
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 19, 2024
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MONTEREY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness
The suite was really cool. The only thing that didnt make sense was the tv being in the futon area and not in the bedroom. The rooms need to be repainted and updated but other than that. Good service and the room was pretty cool.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Marissa,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our suite and received good service during your stay. We appreciate your suggestion about the TV placement and will consider it for future improvements. Our team constantly works on updating and refreshing our rooms. We hope you had a great overall experience and look forward to welcoming you back in the future.

10/10 Excellent

Raymond

Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 12, 2024
Hello Raymond, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

4/10 Poor

Edgar

Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Edgar,We're sorry to hear that your experience with us was not up to your expectations. If you have any specific concerns or feedback, we encourage you to reach out to our hotel directly so we can address them accordingly. We value our guests' satisfaction and appreciate your time in sharing your thoughts.

2/10 Terrible

Francisco

Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Francisco,We're sorry to hear that your experience at our hotel did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have.

8/10 Good

Toi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Toi,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience and enjoyed your time with us. If you have any feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly so we can address any issues. We hope to welcome you back in the future.

8/10 Good

HEZHE

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello HEZHE, Thank you for rating our hotel. We appreciate your business and hope you had a pleasant stay. If you would like to share any specific feedback with us, please don't hesitate to reach out to our hotel directly. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and the staff was friendly especially since my kids lost our room key , smh
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Yaritza,Thank you for your feedback regarding our hotel's location and friendly staff. We apologize for any inconvenience you experienced with losing your room key. Our team is always available to assist with any issues that may arise during your stay. We appreciate your understanding and hope to welcome you back in the future for an even better experience.

10/10 Excellent

carie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become our go to in Monterey. They are actually pet friendly. The rooms are nice and people are good.
Stayed 2 nights in Dec 2023
Response from Tianna RediResponse Specialist on Dec 31, 2023
Dear Carie,We appreciate your review following your recent experience at the Red Roof Inn & Suites Monterey. We strive to provide our guests with all the comforts of home, so it's great to read that our clean rooms and the pet friendliness of our location were the highlights to your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof management

8/10 Good

George

Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 28, 2023
Hello George, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Kristen

Traveled with family and small children, Business traveler
Liked: Staff & service
Slight damages on furniture but got the job done. Kid friendly and nice dining in walking distance.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Kristen, Thank you for taking the time to leave us a review. We appreciate your feedback regarding the furniture and will address it with our team. We're glad to hear that you found our hotel to be kid-friendly and enjoyed the dining options nearby. We strive to provide a pleasant stay for all our guests and hope to welcome you back in the future.

10/10 Excellent

Xuesong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 30, 2023
Thank you for taking a moment to leave a review, Xuesong. The staff and I at the Red Roof Inn & Suites Monterey appreciate your 5/5 score following your stay. I am happy that you had a pleasant experience staying with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Dolores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and safe. Will definitely stay there again. Very affordable and lots of food places.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 28, 2023
Thank you for taking a moment to leave a review, Dolores. The staff and I at the Red Roof Inn & Suites Monterey appreciate your 5/5 score following your stay. I am happy that our cleanliness, affordability and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Eric

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, pet friendly, clean, and nice staff.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 28, 2023
Dear Eric, Everyone here at the Red Roof Inn & Suites Monterey was proud to see your 4/5 score. Your kind words regarding our convenient location, pet friendliness and the other highlights are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable. Friendly staffs
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 24, 2023
Hello Melissa,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn St Louis - Westport. We value you as a our guest and welcome your 4/5 score. It's amazing to hear that our friendly staff, convenient location and affordable rates met your expectations. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

isaias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely clean and orderly
Stayed 2 nights in Nov 2023
Response from Devorine Red Roof Management on Nov 23, 2023
Thank you for taking the time to write a review of your stay, Isaias. I'm so pleased to hear that our accommodations was extremely clean and orderly. Everyone here at the Red Roof Inn & Suites Monterey was proud to see your 5/5 score. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Madison

Liked: Cleanliness, staff & service
Very nice staff, clean space, nice room, good hot water and water pressure, everything worked and had no issues at the property whatsoever.
Stayed 3 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 18, 2023
Dear Madison,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MONTEREY. Red Roof value you as a our guest and welcome your 4/5 score. It's thrilling to read your highlights of our good water pressure, reliable amenities, our level of cleanliness and our hospitable staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

tai

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello tai,Thank you for your kind words about our friendly and helpful staff. We strive to provide excellent service to all our guests. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 7, 2023
Hello Roberto, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Maynard

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 7, 2023
Hello Maynard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Ryan

Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 7, 2023
Hello Ryan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We’ve stayed here in the past and both times were good experiences. Clean, and nice room. Nice size refrigerator and other amenities. Friendly staff. Good rates as well.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Dear Guest,Thank you for sharing your positive feedback on your past stays with us! We appreciate your kind words about our clean and spacious rooms, as well as our helpful staff. It's a pleasure to have you as our guest, and we look forward to welcoming you back in the future. Safe travels!

8/10 Good

Jekaterina

Liked: Cleanliness, room comfort
Large rooms. Jacuzzi tub is awesome
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Jekaterina,Thank you for your feedback! We're glad to hear that you enjoyed our spacious rooms and the Jacuzzi tub. We strive to provide our guests with a comfortable and relaxing stay. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Keith

Liked: Property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Keith,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great experience during your stay was great. If there's anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to welcoming you back soon.

8/10 Good

Angelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Angelo,Thank you for choosing our hotel for your recent stay! We are pleased to hear that your check-in and check-out experience was smooth and efficient. We strive to provide a hassle-free experience for our guests, and we are happy that we made it! We look forward to welcoming you back on your next visit.

8/10 Good

jose

Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello jose,Thank you for taking the time to leave a rating of your stay. We truly appreciate this . and should you have any further concerns, we are always here ready to listen. Can't wait to serve you again.

6/10 Okay

Jan-Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
What I did like is the accessibility to the aquarium and the wharf. I think the property grounds needs to be upgraded. There is a hot tub but it was out of order.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Jan-Michael ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

8/10 Good

chris

Liked: Amenities
Convenient location! Competitive prices
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello chris,Thank you for sharing your feedback! We're delighted to know that you found our hotel's location convenient and our prices competitive. We hope to welcome you back soon!

8/10 Good

chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub was permanently out of order
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello chris,We apologize for the inconvenience caused by the out of order hot tub. Our team is working diligently to get it fixed as soon as possible. Thank you for your understanding.

10/10 Excellent

Andrej

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there 2 nights but room was very clean, service was good and staff was helpful.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hi Andrej,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Elisa

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Elisa,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Siavash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 6, 2023
Hello Siavash, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 6, 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Julie, EAST WENATCHEE

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There were ants in our room and when we asked to change they wanted to view them. We moved and there were spiders and flying ants in the next. Room was a lot for this condition. The property is run down. Parking lot is run down. If you have alternate choices I would choose elsewhere.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Julie ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Cindy

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 3, 2023
Hello Cindy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Very nice, comfortable and clean. No shower curtain, not sure what that was about but not a big deal, we just mopped up the floor.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Susan,We appreciate the comments, especially with regards to your opinion of our shower. We hope to see you again in the future.

6/10 Okay

christiane

Traveled with group
Needs renovation
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello christiane ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Robert,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the double king suite and it is huge! Pretty funny to have the tub in the living area. Very friendly staff at check in. Paid $400 because of the Jazz festival but the proximity to the fairgrounds and the spaciousness of the suite made it worth it.
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 24, 2023
Hello Valued Guest,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES MONTEREY. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know you took liking to the size of our rooms and the hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello David,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Eddy

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 21, 2023
Hello Eddy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Antonio,Red Roof Management RediResponse Speciali on Sep 19, 2023
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Kyra Alisa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 19, 2023
Hello Kyra Alisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONTEREY and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

Estephania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 17, 2023
Hi Estephania,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Monterey. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everywhere
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hi Eduardo,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.