Beautiful Location, Accommodation Oddly Limited
Posted Sep 24, 2016
We booked a bottom-floor room based on the pictures on Expedia, expecting to be able to walk out onto the beach. When we checked in, we were told that we were staying in a room where they would be doing work removing a large mound of sand that had accumulated during recent storms but that the work should only take place from 10AM-6PM. It was already 6PM when we checked in.
When we got to our room, it was actually on the second floor and the view of the ocean was partially blocked by the previously noted sand. Plus, a Bobcat was out there clearing sand away until almost 7PM. Fortunately, he did not start until 10AM the following day.
The weird part is, I asked the receptionist how full they were and she said they still had 6 rooms available. From the map, there had to have been other rooms they could have given us, although perhaps none had views at all.
In any case, to pay for a sea-front room and expect that we could sit on the patio and walk directly to the beach, this was disappointing. Not to mention, I couldn't even see the ocean from my side of the bed, based on the sand mound.
Comment from Hotel Management
Oct 4, 2016 by Guest Services, Hotel Management
Thank you for your review. We work hard to make our guests happy and will share your comments with the respective managers.