Ratings based on 1,419 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Nov 16, 2016
We enjoyed our stay! Very clean and great location. Like it very much
Comment from Hotel Management
Nov 18, 2016 by Mary, Hotel Management
Thank you so much for leaving your feedback! We appreciate it. We love to hear that you had a wonderful stay and hope to see you during your next visit to the Monterey Bay :)
5 out of 5
by A verified traveler from US

Posted Nov 15, 2016
This was our second stay. We love the place and we are looking forward to going again!
Comment from Hotel Management
Nov 22, 2016 by Guest Services, Hotel Management
Thank you for your feedback! We hope to see you again sometime soon.
5 out of 5
by A verified traveler from US

Monterey / Fort Ord trip

Posted Nov 13, 2016
Pros: Location on the ocean and how the rooms were setup.
Cons: NO restaurant it was closed. After, sightseeing all day we were tired and going back out into all the traffic at night was not a treat.
Location: Monterey Bay Aquarium, Pinnacles state park, Big Sur (sightseeing tour),17-Mile Drive, Carmel , Fisherman's wharf, Cannery Row & Fort Ord
Rooms were clean had a fireplace and a view of the ocean. A special treat to have free wine & cheese and also a bonfire at night. Sad the restaurant was closed. Room service prices were high and the items for sale in your room were high. ($5.00 for water & soda $7.00 for a beer) they had free coffee and a refrigerator.
Comment from Hotel Management
Nov 13, 2016 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate your feedback and apologize about the inconveniences you experienced during your stay.
1 out of 5
by A verified traveler from US

Posted Nov 6, 2016
Cons: The view for the price!!
I am handicapped & did not like having to park a long way from our room & be taken by golf cart to me room!!! Not good!!
Comment from Hotel Management
Nov 10, 2016 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate your feedback and apologize about the inconveniences you experienced during your stay.
3 out of 5
by A verified traveler from US

Disappointed Romantic experience

Posted Nov 1, 2016
Pros: The staff were nice
Cons: Given a handicap room on a romantic weekend, view was blocked by a reminder of city living, satellite dishes, no attention to detail
Location: Drive to Monterey which is nice for dinners. There is no restaurant on property. Most local places close at 9:00.
Although this hotel is located in a unique setting it was a disappointing experience. When traveling to a secluded beach property called "The Sanctuary" I expected the hotel to live up to the name. I booked this reservation on a recommendation from a friend who had stayed in September. She was staying with a large group so perhaps they were treated better based on revenue? I live in the city so when I booked this location I had expectations of a quiet, beautiful location. Unfortunately, for our two night stay we were looking at a blocked view of the ocean by a hut that housed satellite dishes ...several! On top of that we were placed in a handicap room which might be good for those who are in need but for a romantic get away this is a real buzz kill. In addition we were on a lower floor and what ever was happening above us (tumble dryer, chairs constantly moving, un recognizable noises) were consistent every night and early every morning. I would not recommend this hotel for retreats or romantic get away.....too bad as it had such potential.
Comment from Hotel Management
Nov 10, 2016 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate your feedback and apologize about the inconveniences you experienced during your stay.
4 out of 5
by A verified traveler from Montreal

Nice place by the ocean

Posted Oct 30, 2016
Pros: Beach, spacious room
Cons: Privacy (not soundproof) and barely partial view of ocean
What we enjoyed : Very nice setting by the ocean. Spacious room and bathroom. Fireplace is a nice touch. Comfortable bed. Still modern room Very nice and devoted staff Free coffee and tea all day long :) What we disliked: Partial ocean view means pretty much almost no view at all. Not recommanded for the price... you should definitely pay for oceanfront, and if you can't afford it go somewhere else ? We could easily hear the neighbors from our room, which was a bummer when it was waking us up at 7 Am on a holiday. No restaurant available at the moment with a pricey breakfast option (19$ plus service fee). That was also a deception, although it will be back for the next high season.
Comment from Hotel Management
Nov 10, 2016 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate your feedback and hope to see you again sometime!
4 out of 5
by A verified traveler from US

Right on the beach!

Posted Oct 29, 2016
Location: It's about a 10 minute ride up 101 from Monterey.
The greatest thing for us was that it is literally right on the beach...just walk out the door, and there it is! The beach is long and wide, soft sand, and lovely surf. They lit up some "bonfires" in the evening, with a nice arrangement of chairs, on the sand dune overlooking the beach, which was lovely. When checking in, free wine and cheese was available. One parks their car near the office area, and a golf cart takes you to your room. No cars are allowed to be driven up to the rooms. Their restaurant is currently under reno and won't be open until early 2017, but they provide a free service to pick up food at the local restaurants for you. The staff was friendly. The rooms have a gas fireplace. Get one on the beach, 2nd floor for the best view. The rooms show wear, with dinged paint and a screen door in need of help, but the bed was comfy, the room roomy, and oh, did I mention that it's right on the beach?
Comment from Hotel Management
Nov 10, 2016 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate your feedback and hope to see you again sometime!
4 out of 5
by A verified traveler from US

Posted Oct 29, 2016
Location: Beach , 17 mile drive
Right on the beach , relaxed vibe, great welcome , helpful cheerful staff
Comment from Hotel Management
Nov 10, 2016 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate your feedback and hope to see you again sometime soon!
5 out of 5
by A verified traveler from US

will go again!

Posted Oct 27, 2016
Pros: clean, modern and pleasant staff
Cons: restaurant closed. no pastry with morning coffee! and our toilet was very loose and rocked when we sat on it...not good.
Location: Big Sur
disappointed restaurant was closed down, website and reservationists didn't disclose that. we chose a resort with restaurant so after driving all day we would t have to go out again!
Comment from Hotel Management
Nov 10, 2016 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate your feedback and hope to see you again sometime!
5 out of 5
by A verified traveler from sunnyvale, United States of America

Comfortable and perfect relaxing spot

Posted Oct 27, 2016
Pros: Room cleaness, services and out side view
Cons: Nothing
Really cozy and comfortable . And close to go pool and beach. Nice veiw too!!
Comment from Hotel Management
Nov 10, 2016 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate your feedback and hope to see you again sometime!