Hi Melissa,Thank you for your loyalty and for sharing your feedback after your third stay with us! We're delighted to hear that you appreciate our non-carpeted floors and that you found our newly renovated rooms clean and comfortable. It's also great to know that our staff's friendliness made your stay even more enjoyable. We understand your concern about parking, and we apologize for any inconvenience the limited spaces may have caused. We're currently exploring options to increase our parking capacity and improve the overall experience for our guests. In the meantime, we appreciate your patience and look forward to welcoming you back for your fourth stay! Best Regards,Torch Lite InnCustomer Care Team

Hi david,Thank you for sharing your experience with us. We're sorry to hear about your frustration with the booking process and the rate discrepancy. It's unfortunate that you felt misled by Expedia, and we understand how this could impact your overall perception of our property. We always strive to offer the best value to our guests, and we're grateful that our manager was able to explain the situation. As a gesture of goodwill, we'd like to offer you a discount on your next stay if you book directly with us. We also regret that you found the property description inaccurate and the noise level disruptive. We are reviewing our website and working with booking platforms to ensure accurate information and a more peaceful environment for our guests. Please let us know if you decide to give us another chance—we'd be happy to make your next visit more enjoyable.Best Regards,Torch Lite InnCustomer Care Team

Dear Eric, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Torch Lite InnCustomer Care Team

Dear Richard, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Torch Lite InnCustomer Care Team

Dear Lisa, we're thrilled to hear that you had a great and easy check-in experience with our kind office personnel! Providing efficient and friendly service is a top priority for us, and we're delighted that we succeeded in meeting your expectations. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Torch Lite InnCustomer Care Team

Hi Maria,We appreciate your candid feedback regarding your recent stay. We apologize for any shortcomings in our staff service and property conditions. Rest assured, we take your concerns seriously and will address them internally to ensure our service standards are met and our property remains well-maintained. We value your feedback as it helps us improve, and we hope for the chance to regain your trust during future visits.Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We're thrilled to hear that you had an excellent experience at our property and that our staff exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. We strive to provide outstanding service and a memorable stay for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!Best Regards,Torch Lite InnCustomer Care Team

Hi Monpanya,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Torch Lite InnCustomer Care Team

Hi Candice,We sincerely apologize for the inconvenience you faced with the lack of hot water and unhelpful staff during your stay. To address this, we will ensure that all staff members are trained to promptly communicate any issues to guests upon check-in and provide timely updates on the status of repairs. Additionally, we will implement a more robust maintenance schedule to prevent similar occurrences in the future. Regarding cleanliness and overall staff service, we will conduct thorough training sessions to reinforce our commitment to cleanliness standards and improve interactions with guests to ensure a more positive experience. We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay.Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you found our motel simple, clean, and appreciated our friendly staff. We're glad you enjoyed the convenient location near the River Walk and downtown area. However, we apologize for the inconvenience caused by the hot water issue during your stay. Providing a comfortable experience is our priority, and we're actively working to resolve this issue promptly. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more satisfying stay in the future, with the hot water matter fully resolved.Best Regards,Torch Lite InnCustomer Care Team

Hi Irving,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your recent stay with us. However, we're sorry to hear that you were dissatisfied with the property conditions and facilities. We are continuously working to improve our facilities and amenities to ensure that our guests have a comfortable and enjoyable experience. Your feedback is invaluable to us, and we will take your comments into consideration as we strive to make necessary enhancements. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

Hi Sandra,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Torch Lite InnCustomer Care Team

Dear Maria, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Torch Lite InnCustomer Care Team

Dear Kristina,I'm genuinely sorry to hear about the issues you experienced with the hot water during your stay and the lack of responsiveness from our management team. Ensuring our guests' comfort and satisfaction is a top priority, and it's clear we fell short in this instance. I appreciate you bringing this to our attention. We will address this directly with our team to ensure that our response to such incidents is both immediate and effective in the future. Additionally, I'd like to offer you a gesture of apology and discuss how we can make this right for you. Please contact us at your convenience so we can personally address your concerns. Your feedback is crucial in helping us improve, and we hope to have the opportunity to restore your confidence in our hotel.Best Regards,Torch Lite InnCustomer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Gina,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our recently remodeled motel. It's wonderful to know that you found our property to be really nice and conveniently located within walking distance of the boardwalk. Providing our guests with a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another great stay in the future.Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,We're thrilled to hear that our hotel's proximity to the boardwalk made your stay convenient and enjoyable, especially with a toddler and stroller in tow! It's great to know that parking was easy for you, and we appreciate your understanding regarding the property's exterior condition. We apologize for any confusion regarding the pool and breakfast offerings, and we'll ensure that our website accurately reflects the current amenities. Your feedback regarding our efforts to maximize profitability while maintaining affordability is duly noted, and we'll strive to ensure our guests feel valued and well-served. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future!Best Regards,Torch Lite InnCustomer Care Team

Hi Alejandro,We're glad to hear that you found our hotel convenient due to its location and appreciated the cleanliness of our facilities. However, we sincerely apologize for the inconvenience caused by the lack of an elevator, especially for someone with mobility challenges. Ensuring accessibility and comfort for all our guests is important to us, and we regret that we were unable to provide a seamless experience in this regard. We appreciate your understanding and willingness to stay with us again despite this issue. Your feedback is valuable, and we'll take it into consideration as we strive to improve our accommodations. Thank you for choosing to stay with us, and we hope to welcome you back in the future with enhanced accessibility options.Best Regards,Torch Lite InnCustomer Care Team

Hi Mark,We're thrilled to hear that you enjoyed your stay with us and found the room to be comfortable and well-equipped, particularly appreciating the amenities such as the microwave and refrigerator. It's great to know that you found the bed comfortable and appreciated the flooring choice. We apologize for any inconvenience you experienced with parking and will certainly look into ways to improve this aspect of our service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

Hi Tiffany,We're glad to hear that you found our location to be convenient and felt that your stay was worth the money spent. However, we apologize for any discomfort you experienced with the beds. Your feedback is valuable, and we will take it into consideration as we strive to improve the comfort of our accommodations. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the futureBest Regards,Torch Lite InnCustomer Care Team

Hi Aric,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found our hotel clean and conveniently located for your needs. We apologize for the inconvenience caused by the loose toilet seat, and we appreciate your proactive approach in addressing it. We'll ensure that our maintenance team checks all fixtures regularly to prevent such issues in the future. We understand your preference for separate shampoo and conditioner, and we'll take this into consideration for future guest amenities. Regarding the incident with the vehicle window, while this was beyond our control, we empathize with the negative impact it had on your experience and will continue to work with local authorities to maintain a safe environment for our guests. We're sorry to hear that the check-out process left you feeling uncertain, and we'll review our procedures to ensure they are clear and straightforward for all guests. We're glad to hear that our pricing structure suited your preferences and provided you with the flexibility you desired. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

Hi Edward,We're delighted to hear that you found our hotel tidy and cozy during your stay! Providing a comfortable and welcoming environment for our guests is a top priority for us. We strive to offer excellent value for our guests, and we're glad to hear that you found your stay to be reflective of this. It's wonderful to know that our location near the Boardwalk and other sights suited your needs, making your stay even more enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back for another stay in the future!Best Regards,Torch Lite InnCustomer Care Team

Hi Cheryl,Thank you for sharing your positive experience with us! We're delighted to hear that you had a pleasant stay and that our efforts to maintain cleanliness were appreciated. We hope to welcome you back for another enjoyable visit soon!Best Regards,Torch Lite InnCustomer Care Team

Dear Joseph,Thank you so much for your kind words! We're thrilled to hear that you love coming here and appreciate your ongoing support. We look forward to continuing to welcome you back and making each visit as enjoyable as the last!Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi victor,We're sorry to hear about the issue with your deposit. Please reach out to our front desk team, and we'll make sure to address this matter promptly. Your satisfaction is important to us, and we apologize for any inconvenience. Thank you for bringing this to our attention, and we hope to resolve it to your satisfaction.Best Regards,Torch Lite InnCustomer Care Team

Hi Joseph,We're thrilled to hear that you found our property to be a great fit for touring bands and that you enjoyed the surrounding area! Providing a welcoming and accommodating environment for our guests, including touring bands, is important to us, and we're glad that our location met your needs. Thank you for choosing to stay with us, and we hope to continue being your go-to choice for accommodations in the future!Best Regards,Torch Lite InnCustomer Care Team

Hi Jay,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another great stay in the future!Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Donald,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel clean and quiet, and that it met your expectations for the price. Providing a comfortable and affordable experience for our guests is important to us, and we're glad that we could deliver on that promise during your stay. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Best Regards,Torch Lite InnCustomer Care Team

Hi Ron,Thank you for your feedback. We're glad to hear that you found our hotel very clean. However, we apologize for any inconvenience caused by thin walls during your stay. We understand the importance of a peaceful environment for a comfortable stay, and we'll take your feedback into consideration as we work to improve the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

Hi Ryan,Thank you for your concise and positive feedback! We're thrilled to hear that you found our hotel both affordable and clean, as we strive to offer great value without compromising on the quality of our guests' experience. Your satisfaction is our top priority, and it's rewarding to know we've met your expectations. We look forward to welcoming you back and hope to continue being your preferred choice for a comfortable and budget-friendly stay.Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our accommodations to be of good value and in decent condition. Your kind words about our courteous staff are much appreciated and will certainly be passed on to the team. We are always striving to provide a comfortable and affordable experience for our guests, and it's gratifying to know we met your expectations. We look forward to welcoming you back in the future for another pleasant stay.Best Regards,Torch Lite InnCustomer Care Team

Hi John,Thank you for sharing your feedback regarding the hold on your damage deposit. We understand that waiting for the release of a deposit can be frustrating, and we apologize for any inconvenience this may have caused. Our policy aims to ensure thorough room inspection post-check-out, but we are continually looking for ways to streamline this process for faster resolution. We appreciate your patience and hope this experience won't deter you from staying with us again. We're committed to making your next visit smoother and more enjoyable.Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Megan,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Torch Lite InnCustomer Care Team

Hi SHANNON,Thank you for returning and sharing your feedback with us. We're glad to hear that you find value in our accommodations, and we appreciate your understanding of the pricing. We apologize for any inconvenience caused by the painted-over door peep holes, and we'll address this promptly to ensure the safety and comfort of our guests. Your satisfaction is important to us, and if there's anything else you'd like to share or suggest for improvement, please feel free to let us know. We value your input and hope to provide you with another clean and comfortable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

Hi Sean,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Torch Lite InnCustomer Care Team

Hi Danyl,Thank you for your positive feedback! We're delighted to hear that you found our place in Santa Cruz nice and affordable. Providing a comfortable and budget-friendly stay is our goal, and we appreciate your recognition. We look forward to welcoming you back on your future visits to Santa Cruz.Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Torch Lite InnCustomer Care Team

Hi Douglas,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Torch Lite InnCustomer Care Team

Hi Jay,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Torch Lite InnCustomer Care Team

Dear CHIN,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found the rooms clean, check-in process fast, and enjoyed a quiet environment without noise from neighboring rooms. Providing a comfortable and efficient stay is our goal, and we appreciate your feedback. If there's anything specific you enjoyed or if there are ways we can make your next visit even better, please let us know. We look forward to welcoming you back on your future stay.Best Regards,Torch Lite InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Jay, thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff and enjoyed your stay with us. We strive to provide efficient service and ensure our guests have a comfortable stay. We look forward to welcoming you back on your next visit! Best Regards,Torch Lite InnCustomer Care Team

Dear Shannon, thank you for taking the time to share your feedback with us. We're pleased to hear that you found our interior clean and the bed comfortable. However, we sincerely apologize for the inconveniences you experienced with the bathroom fan, refrigerator, and TV. Your comments are valuable to us, and we will handle these issues promptly to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Best Regards,Torch Lite InnCustomer Care Team