Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews of Alila Ventana Big Sur, All Inclusive Adults Only

4.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 243 out of 332 reviews" "
Rating 8 - Good. 46 out of 332 reviews" "
Rating 6 - Okay. 20 out of 332 reviews" "
Rating 4 - Poor. 9 out of 332 reviews" "
Rating 2 - Terrible. 14 out of 332 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

sun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything from the time we arrived to the time we left, and the staff was so polite. We will definitely be visiting again.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Kimberly

Stayed 1 night in Nov 2022

10/10 Excellent

Betty

Stayed 1 night in Nov 2022

10/10 Excellent

Ashley

Stayed 4 nights in Sep 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved every moment
AMAZING!!! 5 star
Stayed 2 nights in Feb 2022

10/10 Excellent

Natasha N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow , I was blown away but this resort. From views, to friendly and helpful staff, to cleanliness of the room. Had massage as well and absolutely loved it. The gourmet meals were so delicious and to my surprise they were all included in your stay, breakfast, lunch and dinner. If you are looking for a quiet romantic getaway this place is a must! I will definitely come back. I don’t usually write reviews but i was so impressed buy this hotel. Every detail was taught through. Loved it ♥️
Stayed 3 nights in Jan 2022

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Nancy, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an incredible setting. The facility itself is beautiful. It is, however, very expensive. The biggest drawback is the food. Very uneven in quality. Breakfasts are good, other food is mediocre. In spite of that, I had an amazing time.
Stayed 2 nights in Nov 2020

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much needed: kinks need to be worked out
Check in took FOREVER. Instructions for reception were unclear. Our room wasn’t ready at check in time, and when we received our key cards, they didn’t work! The key cards would deactivate multiple times during our stay as well, and replacements were needed each time. Stay here for the stunning environment and views, but expect some operational/management issues.
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The only thing my wife and I can think of is: For the cost of staying at Ventana, plus the Entertainment fee, the food should have been free! No joke!
Stayed 2 nights in Mar 2020

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort is fantastic. The accommodations are top notch and the property is absolutely gorgeous. It’s the perfect couples retreat getaway
Stayed 2 nights in Feb 2020

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the breakfast patio is stupendous. We had a wonderful stay.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing property. Needs better device.
The resort is gorgeous. The staff very friendly. But they are short staffed. Calls to room service always got an answering machine. One bartender for full bar waiting on drinks, etc. Service was not at the level you expect for such a top resort.
Stayed 3 nights in Feb 2020

6/10 Okay

MarK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was complicated as the person operating the gate didn't recognize my name and only after buzzing twice were we allowed in. Property is beautiful but room did not have a fireplace as described and we could hear our neighbors making "noises" (yuck!). The nature walk with Brian is a must! He is a great host and this hike followed by a nice stay in the hot tub was highlight.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
So, I don’t like crabby reviewers who nitpick on smaller issues etc. I read the reviews on ventana and they were mixed but I booked anyway. Here’s the deal. The area is expensive. I don’t generally spend 1100 a night on a hotel so when I do, I expect it to be top notch. This was not. I would have paid 500-600 a night no problem and felt like I got my money’s worth. It has beautiful views, nice pools, the room was good. The spa was really a check in place more than a spa. The messages were outdoors and excellent (at 200/piece plus tip).
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Amazing grounds. Beautiful location. With the exception of the Valet and Housekeeping staff, all others act like a 3 star resort. Cant be bothered. Irritated at any requests. For 1500$ a night I would have expected a different level of service.
Stayed 3 nights in Dec 2019

8/10 Good

Michael

Stayed 1 night in Dec 2019

10/10 Excellent

KL, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclusive. Well maintained. Keep up the maintenance and the trails management.
Stayed 1 night in Oct 2019

10/10 Excellent

Mia, Santa Clara, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told years ago, if I ever wanted a romantic getaway, ave Rana was the right place to indulge in a splurge. My husband and I arrived here for our 3 year wedding anniversary and as soon as we drove up, we were floored by the service and outright beauty of the property. Check in includes a welcome wine and cheese (SO yummy) and our room was immaculate. We took a walk around the grounds and later soaked in the Japanese Bath House before dinner. Morning checkout is later that usual, so even one nights stay felt more than it was. We woke up early in that summer morning and went for a swim in both pools. It was only us at 8am and it was INCREDIBLE. Highly recommend. I can’t wait to come back!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stuff totally recommended for one night
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ventana is a beautiful well apportioned resort that was perfect for our parents only get away!
Stayed 1 night in Nov 2019

2/10 Terrible

Donald

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Beautifully done. Excellent staff service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Ventana for being the location of my recent engagement proposal! Your property is breathtaking and your staff is exceptional. I am so grateful for the room upgrade and your hospitality. I'll never forget my trip to this property. It was simply a dream and I can't wait for the opportunity to return!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property exceeded our expectations. I heard there were a lot of negative reviews after we arrived and can’t imagine what anyone could complain about. Ventana was as close to heaven as I’ve ever been.
Stayed 2 nights in Nov 2019

10/10 Excellent

Jaems

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing get away!
This is an amazing location offering everything you could need for your stay. My girlfriend and I went up for a weeks get away and were super impressed. The rooms were large and very luxurious. They have serval places to eat and swim in (would recommend the Japanese bathhouse) . Massage and relaxation were AMAZING ! Will be going back.
Stayed 2 nights in Oct 2019

8/10 Good

LI-WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, relaxing and dam right dreamy! The perfect getaway from all the daily pressures.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly. Prompt service to any situation we had. Beautiful views and amenities.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Simple but luxurious. Our stay here has been wonderful and would return. Staff is excellent.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation was overpriced for a room with a view of trees
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Claire

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super secluded area, nice and quiet. Clean property, friendly staff.
Stayed 1 night in Mar 2019

4/10 Poor

Ronald

Disliked: Staff & service
For the high price the service was disappointing. We were asked to text our requests. That proved ineffective as did calling the desk. I finally connected by calling the reservation line. After all that, the food from room service was mediocre. We were here 20 years ago. It was nice then. There is a lot of differed maintenance: water stains on interior walls, etc. We will not return. We heard “I apologize” way to much for such an expensive resort.
Stayed 1 night in Jul 2019

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely resort but dining was an issue.
Enjoyed the resort and location but dining was an issue. Either overpriced or food on a tray with nothing in between. Bar was only open outside in the evenings we were there, with no heating so got cold real quick. Dining nearby was limited.
Stayed 2 nights in Jul 2019