Ratings based on 279 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by Antonio

Posted Dec 27, 2016 on Hotels
Not good.
2 out of 5
by Anthony from Tucson, AZ

A Good Hotel with some problems

Posted Dec 27, 2016 on Hotels
I stayed at the Best Western Centro for two nights as a tourist in Monterrey. This hotel is showing its age. There is a sign in the hotel room warning that the tap water is not potable. I was given a room directly on the street which is busy at all hours of the day. The service staff is excellent which does help offset the other problems. I would recommend a newer hotel in the area.
1 out of 5
by Julie from San Antonio

Beware!!! Disgusting hotel!!!!

Posted Aug 29, 2016 on Hotels
This hotel is very disgusting. I've stayed near that area so I though it would be relatable but it wasn't, it was just on the wrong side. The room was dirty, no comforters or fitted sheets, matress was stained with what looked to be blood, stains on the floor carpet, and smell... I know! It's a bestwestern! But oh boy, we left the very next morning and missed out on the rest of our stay.
5 out of 5
for Everyone
by A verified traveler

An excellent price in the center of town

Posted Aug 23, 2016 on Orbitz
Pros: The various staff members
Cons: Nothing
Location: The only drawback was it was a long walk to the macroplaza. On the the internet map, it showed the hotel much closer to the macroplaza.
IT was a great three nights with excellent service and attention.
Comment from Hotel Management
Aug 31, 2016 by ., Hotel Management
Thank you for your comments and hope to have again with his gracious presence. Atte. Miguel De Leon Reception
3 out of 5
by David

This traveler left a rating score only Posted Jul 13, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 22, 2016 on Hotels
5 out of 5
by Veri from Texas


Posted May 9, 2016 on Hotels
5 out of 5
by Shamir from Houston Texas

Thumbs up.

Posted Apr 21, 2016 on Hotels
Wonderful people! I enjoyed the fresh air. Only recommendation is more pillows.
4 out of 5
for Everyone
by A verified traveler

close to downtown

Posted Mar 24, 2016 on Orbitz
Pros: nice people
Cons: put a swimming pool
Location: shop at the maroplaza
nice place to stay if you are going to shop at the macro plaza
1 out of 5
by A verified traveler

Posted Mar 19, 2016 on Hotels
The AC not working the 2 nights that we were there and the staff did help us to move to other room.