Avenida Diego Rivera 2492, Colonia Valle Oriente, San Pedro Garza García, NL
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 634 out of 1001 reviews" "
10 - Excellent
634
Rating 8 - Good. 214 out of 1001 reviews" "
8 - Good
214
Rating 6 - Okay. 83 out of 1001 reviews" "
6 - Okay
83
Rating 4 - Poor. 32 out of 1001 reviews" "
4 - Poor
32
Rating 2 - Terrible. 38 out of 1001 reviews" "
2 - Terrible
38
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
guadalupe
Apr 23, 2024
Liked: Cleanliness
guadalupe
Stayed 4 nights in Apr 2024
2/10 Terrible
Luis
Traveled with family and small children, Business traveler
Great hotel the only bad thing is the staff. I left my phone in the room and 3 days straight know one had a clue and in the end they couldn’t find it in the room
LOST PHONE
Luis
Stayed 1 night in Mar 2024
Response from Luis Bautista on Apr 9, 2024
Dear Luis:First of all, we apologize for the experience that you had in our hotel, can you provide us a telephone number to contact you to try to resolve this situation?We will be expectating to your responde.Best Regards.
Muchas gracias por el tiempo que se ha tomado para brindarnos su evaluación, nos motiva a dar el mejor servicio a nuestros huéspedes. Lo esperamos nuevamente aquí en su casa Hotel Camino Real Monterrey.
Muchas gracias por su evaluación, Lo esperamos pronto aquí en su casa Camino Real Monterrey. Saludos!
2/10 Terrible
Roberto A
Apr 2, 2024
Roberto A
Stayed 4 nights in Nov 2023
Response from Luis Bautista on Apr 22, 2024
Lamentamos que su estancia no haya sido de su total agrado, reforzamos nuestro compromiso en brindar los mejores y mas altos niveles de calidad en nuestros estándares, para un mejor y mas eficiente servicio a nuestros huéspedes. Saludos!
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!
10/10 Excellent
Christopher
Mar 21, 2024
Christopher
Stayed 3 nights in Mar 2024
Response from Luis Bautista on Apr 10, 2024
Muchas gracias por el tiempo que se ha tomado para brindarnos su evaluación, nos motiva a dar el mejor servicio a nuestros huéspedes. Lo esperamos nuevamente aquí en su casa Hotel Camino Real Monterrey.
Great hotel to stay , close to many places . Great for kids .
Lauro
Stayed 4 nights in Feb 2024
Response from Luis Bautista on Feb 13, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
6/10 Okay
Lucio
Business traveler
Dec 17, 2023
Liked: Room comfort
Lucio
Stayed 1 night in Dec 2023
Response from Luis Bautista on Dec 27, 2023
Muchas gracias por su evaluación,Lo esperamos pronto aquí en su casa Camino Real Monterrey.Saludos!
10/10 Excellent
Heri
Dec 10, 2023
Heri
Stayed 1 night in Dec 2023
Response from Luis Bautista on Dec 13, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
10/10 Excellent
Marcos
Dec 6, 2023
Marcos
Stayed 2 nights in Dec 2023
Response from Luis Bautista on Dec 13, 2023
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
10/10 Excellent
Carmina
Nov 25, 2023
Carmina
Stayed 3 nights in Nov 2023
Response from Luis Bautista on Dec 17, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
10/10 Excellent
Bladimir
Nov 25, 2023
Liked: Amenities
The smell from the bathroom and carpets
Bladimir
Stayed 1 night in Nov 2023
Response from Luis Bautista on Nov 29, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
Convenience to shopping center, restaurants and bars. Excellent service and staff.
Cons: Mattress are horrible. Had a terrible sleep over.
They need to take care of bedding ASAP.
Roxana
Stayed 1 night in Nov 2023
Response from Luis Bautista on Nov 29, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
Everything was great, especially because the hotel is connected to the fashion drive mall. Everything was accessible. I will definitely come back to this hotel.
Juan
Stayed 3 nights in Nov 2023
Response from Luis Bautista on Nov 22, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
The gym needs some tlc, there was some water filtering ,and the bar is not what I expected, it needs to be a attractive place so you will want to be there to have a drink
Cecilia
Stayed 3 nights in Oct 2023
Response from Luis Bautista on Oct 14, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
I will always keep coming back to this Hotel because of its excellent customer service I always receive from its Manager Mr.Salas, doorman Hillario which takes the time to memorize guests names and also Sergio was very attentive. Thank you for making me feel at home ❤️
Dayana
Stayed 3 nights in Oct 2023
Response from Luis Bautista on Oct 14, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
Hotel Location is excellent, Hotel facilities, cleanliness and comfort are very good.
They seem to have a shortage of help, at check in/check out and at concierge/bell boy services
Oscar
Stayed 1 night in Sep 2023
Response from Luis Bautista on Sep 23, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
10/10 Excellent
Gabriela
Traveled with group, Business traveler, Traveled with partner
Excelente ubicación, muy buen trato en la estancia
Gabriela
Stayed 3 nights in Sep 2023
Response from Luis Bautista on Sep 23, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference.
10/10 Excellent
Roberto
Sep 21, 2023
Liked: Cleanliness, staff & service
Conversaciones
Roberto
Stayed 1 night in Sep 2023
Response from Luis Bautista on Sep 23, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
2/10 Terrible
SYLVIA
Sep 20, 2023
SYLVIA
Stayed 1 night in Sep 2023
Response from Luis Bautista on Oct 14, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference
10/10 Excellent
jozef
Sep 12, 2023
jozef
Stayed 2 nights in Aug 2023
Response from Luis Bautista on Sep 15, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
8/10 Good
Jose
Sep 2, 2023
Jose
Stayed 1 night in Sep 2023
Response from Luis Bautista on Sep 23, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
10/10 Excellent
alejandra
Sep 1, 2023
alejandra
Stayed 2 nights in Aug 2023
Response from Luis Bautista on Sep 23, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!
8/10 Good
David alberto
Aug 14, 2023
David alberto
Stayed 2 nights in Aug 2023
Response from Luis Bautista on Sep 13, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!