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Reviews of Camino Real Monterrey

4.5 out of 5
Camino Real Monterrey
Avenida Diego Rivera 2492, Colonia Valle Oriente, San Pedro Garza García, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1003 reviews" "
Rating 8 - Good. 216 out of 1003 reviews" "
Rating 6 - Okay. 83 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great hotel the only bad thing is the staff. I left my phone in the room and 3 days straight know one had a clue and in the end they couldn’t find it in the room LOST PHONE
Stayed 1 night in Mar 2024
Response from Luis Bautista on Apr 9, 2024
Dear Luis:First of all, we apologize for the experience that you had in our hotel, can you provide us a telephone number to contact you to try to resolve this situation?We will be expectating to your responde.Best Regards.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Apr 2024
Response from Luis Bautista on Apr 7, 2024
Muchas gracias por el tiempo que se ha tomado para brindarnos su evaluación, nos motiva a dar el mejor servicio a nuestros huéspedes. Lo esperamos nuevamente aquí en su casa Hotel Camino Real Monterrey.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2024
Response from Luis Bautista on Apr 7, 2024
Muchas gracias por su evaluación, Lo esperamos pronto aquí en su casa Camino Real Monterrey. Saludos!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Luis Bautista on Apr 7, 2024
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

10/10 Excellent

Christopher

Stayed 3 nights in Mar 2024
Response from Luis Bautista on Apr 10, 2024
Muchas gracias por el tiempo que se ha tomado para brindarnos su evaluación, nos motiva a dar el mejor servicio a nuestros huéspedes. Lo esperamos nuevamente aquí en su casa Hotel Camino Real Monterrey.

10/10 Excellent

Gladys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice area of town, near good shopping and restaurants.
Stayed 4 nights in Mar 2024
Response from Luis Bautista on Mar 19, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Ángel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2024
Response from Luis Bautista on Mar 19, 2024
Muchas gracias por su evaluación, Lo esperamos pronto aquí en su casa Camino Real Monterrey. Saludos!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything good
Stayed 1 night in Feb 2024
Response from Luis Bautista on Feb 28, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Kamila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Older hotel but rooms are spacious and beds are super comfortable.
Stayed 3 nights in Feb 2024
Response from Luis Bautista on Feb 28, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Feb 2024
Response from Luis Bautista on Feb 28, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis Bautista on Feb 28, 2024
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from the room, clean and spacious bathrooms. Great food and better service.
Stayed 1 night in Feb 2024
Response from Luis Bautista on Feb 21, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Edgardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great atmosphere
Stayed 1 night in Feb 2024
Response from Luis Bautista on Feb 21, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in the middle of everything ! You have 2 shopping centers next you with plenty of restaurants too.
Stayed 1 night in Feb 2024
Response from Luis Bautista on Feb 13, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Lauro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay , close to many places . Great for kids .
Stayed 4 nights in Feb 2024
Response from Luis Bautista on Feb 13, 2024
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

6/10 Okay

Lucio

Business traveler
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Luis Bautista on Dec 27, 2023
Muchas gracias por su evaluación,Lo esperamos pronto aquí en su casa Camino Real Monterrey.Saludos!

10/10 Excellent

Heri

Stayed 1 night in Dec 2023
Response from Luis Bautista on Dec 13, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

Marcos

Stayed 2 nights in Dec 2023
Response from Luis Bautista on Dec 13, 2023
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Luis Bautista on Nov 29, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Carmina

Stayed 3 nights in Nov 2023
Response from Luis Bautista on Dec 17, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

Bladimir

Liked: Amenities
The smell from the bathroom and carpets
Stayed 1 night in Nov 2023
Response from Luis Bautista on Nov 29, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

8/10 Good

Roxana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to shopping center, restaurants and bars. Excellent service and staff. Cons: Mattress are horrible. Had a terrible sleep over. They need to take care of bedding ASAP.
Stayed 1 night in Nov 2023
Response from Luis Bautista on Nov 29, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, especially because the hotel is connected to the fashion drive mall. Everything was accessible. I will definitely come back to this hotel.
Stayed 3 nights in Nov 2023
Response from Luis Bautista on Nov 22, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Tarrand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luis Bautista on Nov 19, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Eulalio, South Padre Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comodo
Stayed 1 night in Nov 2023
Response from Luis Bautista on Nov 12, 2023
Muchas gracias por su evaluación,Lo esperamos pronto aquí en su casa Camino Real Monterrey.Saludos!

10/10 Excellent

SERGIO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, in a great area
Stayed 2 nights in Oct 2023
Response from Luis Bautista on Oct 31, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym/bar
The gym needs some tlc, there was some water filtering ,and the bar is not what I expected, it needs to be a attractive place so you will want to be there to have a drink
Stayed 3 nights in Oct 2023
Response from Luis Bautista on Oct 14, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Dayana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always keep coming back to this Hotel because of its excellent customer service I always receive from its Manager Mr.Salas, doorman Hillario which takes the time to memorize guests names and also Sergio was very attentive. Thank you for making me feel at home ❤️
Stayed 3 nights in Oct 2023
Response from Luis Bautista on Oct 14, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet door jammed due to the floor leveling, it could not be closed completely
Stayed 1 night in Sep 2023
Response from Luis Bautista on Oct 6, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Yossel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camino Real 100%
Just amazing, extremely relaxing, and close to the best of the city’s offerings
Stayed 4 nights in Sep 2023
Response from Luis Bautista on Oct 6, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Luis Bautista on Sep 26, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Marcos

Stayed 2 nights in Sep 2023
Response from Luis Bautista on Sep 26, 2023
Agradecemos mucho sus comentarios, son tomados muy en cuenta por nuestra Dirección General. Saludos!

8/10 Good

Oscar

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Location is excellent, Hotel facilities, cleanliness and comfort are very good. They seem to have a shortage of help, at check in/check out and at concierge/bell boy services
Stayed 1 night in Sep 2023
Response from Luis Bautista on Sep 23, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Gabriela

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, muy buen trato en la estancia
Stayed 3 nights in Sep 2023
Response from Luis Bautista on Sep 23, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service
Conversaciones
Stayed 1 night in Sep 2023
Response from Luis Bautista on Sep 23, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

2/10 Terrible

SYLVIA

Stayed 1 night in Sep 2023
Response from Luis Bautista on Oct 14, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

jozef

Stayed 2 nights in Aug 2023
Response from Luis Bautista on Sep 15, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

San Juana, Laredo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Luis Bautista on Sep 13, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

8/10 Good

Jose

Stayed 1 night in Sep 2023
Response from Luis Bautista on Sep 23, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Luis Bautista on Sep 6, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

alejandra

Stayed 2 nights in Aug 2023
Response from Luis Bautista on Sep 23, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
✨👌
Stayed 4 nights in Aug 2023
Response from Luis Bautista on Aug 31, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente y el servicio wow
Stayed 2 nights in Aug 2023
Response from Luis Bautista on Aug 29, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Aug 2023
Response from Luis Bautista on Aug 29, 2023
Muchas gracias por su valiosa opinión, misma que nos motiva a seguir brindando el servicio que se merece. Saludos!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Luis Bautista on Sep 13, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

8/10 Good

David alberto

Stayed 2 nights in Aug 2023
Response from Luis Bautista on Sep 13, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!

10/10 Excellent

Adriana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
excelent, very good service
Stayed 1 night in Aug 2023
Response from Luis Bautista on Aug 9, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for High Value Location.
Great price for a great location and comfortable hotel.
Stayed 2 nights in Jul 2023
Response from Luis Bautista on Aug 3, 2023
Thank you for your feedback, this helps us to provide you with the best service. We hope to continue having your preference

10/10 Excellent

Abelardo

Stayed 3 nights in Jul 2023
Response from Luis Bautista on Aug 7, 2023
Buenos días,Muchas Gracias por sus comentarios, esperamos contar con su preferencia.Saludos!

10/10 Excellent

paola

Stayed 2 nights in Jul 2023
Response from Luis Bautista on Aug 3, 2023
Buen día! Realmente agradecemos sus comentarios. Para nosotros es fundamental exceder las expectativas de nuestros clientes y huéspedes. Será un placer recibirlo nuevamente en su casa Hotel Camino Real Monterrey. Saludos!