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Reviews of Courtyard Monterrey San Jeronimo/Valle

3 out of 5
Courtyard Monterrey San Jeronimo/Valle
Avenida San Jeronimo 1012-A, Colonia San Jeronimo, Monterrey, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 442 out of 755 reviews" "
Rating 8 - Good. 225 out of 755 reviews" "
Rating 6 - Okay. 49 out of 755 reviews" "
Rating 4 - Poor. 20 out of 755 reviews" "
Rating 2 - Terrible. 19 out of 755 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Aldo

Business traveler
Disliked: Amenities, property conditions & facilities
The room smelled bad. The iron didn’t work. My key room didn’t work well. Not good experience. The train is sooo noisy
Stayed 2 nights in Apr 2024

10/10 Excellent

Edgar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estadía fue muy buena y el staff bastante amable. Lo único fue que tardaron media hora en darnos nuestra habitación.
Stayed 1 night in Mar 2024
Response from Equipo de reservaciones on Apr 1, 2024
Buenas tardes Edgar, ¡Muchas gracias por tus comentarios! Nos ayudan a mejorar nuestros servicios día con día, esperamos volverlo a ver a usted y a su familia en nuestras instalaciones.

4/10 Poor

Maria

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not comment is not the place I will stay again
Stayed 2 nights in Mar 2024
Response from Equipo de reservaciones on Mar 26, 2024
Good morning Maria, We are truly sorry that you have experienced a situation that was not to your liking. Could you tell us what happened? Your comments are important to us to generate improvements in our service.We hope that we can once again have the opportunity to have you and your family in our facilities.

10/10 Excellent

ARTURO

Stayed 1 night in Mar 2024
Response from Equipo de reservaciones on Mar 23, 2024
Buenas tardes Arturo, ¡Agradecemos su puntuación! Esperamos volverlo a ver en nuestras instalaciones en su próxima visita a Monterrey.

2/10 Terrible

JOEL

Stayed 4 nights in Oct 2023
Response from Dirección de Ventas on Oct 29, 2023
Hola Joel, gracias por elegir Courtyard Marriott San Jerónimo. Lamentamos hayas tenido una mala experiencia, esperamos puedas proporcionarnos tus comentarios para trabajar en el área correspondiente. Gracias!!

6/10 Okay

Josie

Business traveler, Traveled with family
Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Equipo Courtyard Marriott San Jerónimo on Oct 16, 2023
Estimada Josie, Gracias por su retroalimentación, seguiremos trabajando para reforzar y mejorar la experiencia de nuestros huéspedes.Saludos Cordiales!

4/10 Poor

Ricardo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Got in one hour early to the property and the person at the front desk was rude and said I had to wait till 3 p.m for check in. When I finally got my room, the room was hot and the air was not on, and when I finally went to bed, the sheets smelled like smoke
Stayed 1 night in Sep 2023
Response from Team Courtyard Marriott Monterrey San Jerónimo on Sep 14, 2023
Dear Ricardo,First of all, we apologize for the inconveniences during your stay. Your feedback is very important to us, it help us to continue working in our processes and the satisfaction of our guests. We hope you can give us the oppotunity to welcome you again.

6/10 Okay

WILLIAM, miami

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very old, the room is dirty and the room service is not 24 hours
Stayed 1 night in Jul 2023
Response from Dirección de Ventas on Jul 24, 2023
We are very sorry that we didn't meet your expectations. We are working to improve our quality processes.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service !
Stayed 1 night in Jun 2023
Response from Courtyard Marriott Monterrey San Jerónimo on Jul 11, 2023
Dear Juan, Thank you for your comments!We hope to see you soon!

8/10 Good

FCO JAVIER

Stayed 1 night in Jul 2023
Response from Equipo Courtyard Marriott San Jerónimo on Jul 4, 2023
Muchas gracias por su calificación. Seguiremos trabajando por mejorar día con día!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Equipo Courtyard Marriott San Jerónimo on Jun 1, 2023
Estimado Juan, Muchas gracias por su calificación!Esperamos poder recibirlo nuevamente!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
The staff is extremely friendly and helpful. I stay in motels for over 200 nights/year for over 10 years for work and this is probably the friendliest establishment that I have stayed in.
Stayed 11 nights in May 2023
Response from Courtyard Marriott Monterrey San Jerónimo on May 29, 2023
Thank you very much for your comments!We hope to see you soon!

8/10 Good

Bryan

Stayed 6 nights in May 2023
Response from Courtyard Marriott Monterrey San Jerónimo on May 29, 2023
Thank you for your feedback!We hope to see you soon!

10/10 Excellent

SERVIACERO, LEON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It´s very great
Stayed 2 nights in Apr 2023
Response from Courtyard Marriott Monterrey San Jerónimo on May 12, 2023
Thank you for your feedback.We hope to see you soon!

4/10 Poor

Marco, Boca Raton

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in two rooms we got keys for both rooms and occupied one while we were waiting for the rest of the family to show up, later when we trying to move in the other room there was people already in our room, they assigned our room to some other people, scary for my wife and daughter to be put in this danger, I asked the employees in the front desk to have the manager called me but he never did, I guess is ok to make those type of mistakes and don’t talk to the customer, the room we occupied first the AC went down and need to move to other room The new room had Slow water going in the shower and toilet! At that point you it didn’t make sense to say anything. I been using Marriott for some time and never had this type of problems, the hotel is located right next to the rail roads and it’s very noise specially during the night. The people at the restaurant was kind and nice, and they have good food.
Stayed 3 nights in Apr 2023

6/10 Okay

Lanette L

Stayed 2 nights in Apr 2023

10/10 Excellent

SERVIACERO, LEON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023
Response from Dirección de Ventas on Mar 1, 2023
Muchas gracias por otorgarnos su valoración.Regrese pronto.

10/10 Excellent

Ezequiel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Dirección de Ventas on Mar 1, 2023
Muchas gracias por su valoración. Esperamos tenerlo muy pronto de regreso.

10/10 Excellent

Aida

Stayed 1 night in Dec 2022

8/10 Good

Jessey

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic and clean.
Stayed 2 nights in Dec 2022
Response from Dirección de Ventas on Jan 7, 2023
Hello Jessey. Thank you very much for leaving your assessment. We hope you come back soon.

10/10 Excellent

Ezequiel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Dirección de Ventas on Dec 8, 2022
Hola Ezequiel. Gracias por brindarnos su valoración.

10/10 Excellent

Sylvain

Stayed 1 night in Nov 2022
Response from Courtyard Marriott Monterrey San Jerónimo on Nov 18, 2022
Thank you very much for choosing us!.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2022
Response from CS on Nov 8, 2022
gracias Samuel!!! un placer atenderte!!

6/10 Okay

Paloma

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was old and outdated. AC was noisy and a lot of outside noise.
Stayed 2 nights in Sep 2022
Response from CS on Sep 27, 2022
Thank you very much for your comments Paloma, we are working on it and also in a refreshing. Kind regards

10/10 Excellent

Tino

Stayed 4 nights in Aug 2022
Response from gracias on Sep 7, 2022
¡Gracias Tino por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Oscar

Liked: Cleanliness, staff & service
Monterrey sep22
Stayed in this property before and was very satisfied. However this time we we’re disappointed due to several issues. It was clearly lack of AC on common areas such as corridors and elevator. In the room we had an extremely noisy AC unit, a leaking toilet, a deformed mattress, door lock not working properly (needed several attempts to open ) .and a disconnected phone. All of above issues reported to staff, a maintenance tech serviced the AC unit partially fixing the problem, all other reported problems not fixed. At the restaurant, staff was very distracted setting up an upcoming event and not paying attention to our requests, room service delivery took very long, maybe they are understaffed . This property is no longer a favorite for us when we travel to Monterrey. It looks like lack of maintenance and staff is taking a toll on delivery of service to guests
Stayed 2 nights in Sep 2022
Response from disculpa on Sep 7, 2022
Sentimos que no disfrutara al máximo de su estancia; intentaremos resolver el problema señalado. Gracias por tu opinión.

6/10 Okay

Sergio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms not available at check in.
Stayed 1 night in Jun 2022
Response from gracias on Jul 20, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2022
Response from gracias on Jul 20, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

SERVIACERO, LEON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2022
Response from gracias on Jul 20, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Elida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from gracias on Jul 20, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is excellent service
Stayed 1 night in Mar 2022
Response from gracias on Jul 20, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff went above and beyond
Stayed 1 night in Feb 2022
Response from GRACIAS on Feb 21, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

2/10 Terrible

Patricia

Disliked: Property conditions & facilities
En el hotel no hay agua caliente y estábamos a una temperatura de 10 grados
Stayed 1 night in Jan 2022
Response from disculpa on Jan 21, 2022
Una disculpa, el problema fue momentáneo se trato de quedara lo mas rápido posible para no afectarles.

2/10 Terrible

Patricia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No hay agua caliente en el hotel. Inrecíble que un hotel de la cadena Marriot no cuente con lo mas indispensable, agua caliente!
Stayed 1 night in Jan 2022
Response from disculpa on Jan 21, 2022
Una disculpa, el problema fue momentáneo se trato de quedara lo mas rápido posible para no afectarles.

10/10 Excellent

Gregorio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, nothing but good things in this hotel
Stayed 1 night in Dec 2021
Response from thnks on Dec 28, 2021
thank you for you stay here we us!

2/10 Terrible

Maria Alejandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
La habitación olía a humedad, las alfombras son viejas, en general olía muy feo.
Stayed 2 nights in Dec 2021
Response from GRACIAS on Dec 23, 2021
Gracias por compartir tu opinión con nosotros. Vamos a investigarlo para intentar solucionarlo.

8/10 Good

Sergio

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Oldie but goodie
Old building, but with good personnel and venue maintenance
Stayed 4 nights in Nov 2021
Response from GRACIAS on Nov 16, 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Jorge

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good..not great
The sink was full with dirty water at my arrival to the room. there must have been a plumbing issue. I asked to moved to another room. the bar was not open. food is not as good as it used to be. I have been coming to this hotel for many years and the quality of food was really good. Not anymore.
Stayed 2 nights in Oct 2021
Response from thnks on Oct 18, 2021
Thank you for share your oppinion with us. We are going to investigate it to try to fix it.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from GRACIAS on Oct 11, 2021
Gracias por su comentario, esperamos atenderlo nuevamente y sus comentarios son muy importantes para nosotros(:

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Oct 2021
Response from GRACIAS on Oct 6, 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the location was really nice . There was nothing i didn't like everything was nice
Stayed 2 nights in Sep 2021
Response from thnks on Oct 1, 2021
¡Thanks for stay here! Your comment is very important for us(:

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay, cleanliness, awesome staff, great service. Everything was excellent.
Stayed 6 nights in Jul 2021
Response from thnks on Jul 8, 2021
thank you for your comment! We are here to serve you in the next time(:

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente
Stayed 1 night in Jun 2021
Response from GRACIAS on Jun 17, 2021
Sr benjamín muchas gracias por sus buenos comentarios, lo esperamos en su próxima visita, estamos a sus ordenes(:

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altamente recomendado
Excelente experiencia y hotel altamente recomendado
Stayed 1 night in May 2021
Response from GRACIAS on Jun 1, 2021
Muchísimas gracias Sr Rodolfo, le agradecemos su comentario y esperemos vuelva pronto para atenderlo excelente(:

8/10 Good

JOSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from GRACIAS on Jun 22, 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, definitely come back
Stayed 5 nights in Apr 2021
Response from thnks on Apr 30, 2021
thanks Sir for your comment! We are here to serve you in the next time(:

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 👍👍👍the view incredible
Excelente ubicación, el personal muy atento.
Stayed 1 night in Mar 2021
Response from GRACIAS on Mar 29, 2021
Muchas gracias por sus buenos comentarios, estamos para servirle y esperemos regrese pronto!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno hotel en términos generales, calidad precio muy bien.
Stayed 1 night in Mar 2021
Response from GRACIAS on Mar 16, 2021
Muchas gracias por sus comentarios, esperamos verlo pronto aquí estamos para servirle(:

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Service and clients attention is great. Cleanness is ok, but food needs improvement. But the something else important, the parking lot and safety is very good.
Stayed 2 nights in Dec 2020
Response from thnks on Dec 29, 2020
thank you, we wait for you soon(:

10/10 Excellent

Lorena, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 5 and our room had plenty of space!!!!!. Had microwave and refrigerator. Parking was free and secure. Close to restaurants and stores
Stayed 1 night in Nov 2020
Response from cs on Dec 3, 2020
Thank you Lorena kind regards