Ratings based on 266 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel close to downtown shopping!

Posted Mar 13, 2017
Very good experience, but the room had a middle door and you hear the noice from the next room.
Comment from Hotel Management
Mar 22, 2017 by Rodrigo P., Hotel Management
Thank you very much for your comments we appreciate your review we are taking notes to share with our staff. We hope to have the opportunity to welcome you on your next visit Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Brownsville, Texas

Very good accessibility

Posted Mar 12, 2017
Confortable. Very good restaurant. Pleasant music at the bar
Comment from Hotel Management
Mar 22, 2017 by Rodrigo P., Hotel Management
Dear Alberto G. thank you very much for your candid review, we are very pleased to know that you enjoyed your stay with us. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

It's a nice hotel

Posted Feb 28, 2017
It's a nice hotel, We stay for 3 days but last day we have to take a shower with cold water.
Comment from Hotel Management
Mar 2, 2017 by Rodrigo P., Hotel Management
Thanks for your review i would like to apologize for the inconvenience with the hot water on your last day we will check with our maintenance department. Kind Regards
4 out of 5
by Shuichi

Posted Feb 26, 2017 on Hotels
My stay there was very good overall. The wifi signal in public area was fairly slow. Other than that, everything was good.
Comment from Hotel Management
Mar 22, 2017 by Servicio a Huespedes, Hotel Management
Dear Shuichi Thank you very much for your comments, we are very pleased to know that you enjoyed your stay in our hotel. Kind Regards
5 out of 5
by Luis

Posted Feb 5, 2017 on Hotels
quick and friendly check in. very attentive servers in the restaurant.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM
2 out of 5
by A verified traveler from Brownsville. tx

poor

Posted Dec 10, 2016 on Hotels
just if there. arent space some where else
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rodrigo P. FOM
3 out of 5
by A verified traveler

Staying for two nights .

Posted Dec 6, 2016 on Hotels
The room was Ok but there was some ( wind ) noise coming from the front door also the music band was very high that I could not sleep the first night.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the noice coming from the bar. We value your comments and welcome the opportunity to serve you again. Sincerely, Rodrigo P. FOM
3 out of 5
by A verified traveler

Outdated property

Posted Oct 1, 2016 on Hotels
Chose this hotel given its proximity to downtown. But it definitely has flaws with number of people manning the phones, ice machines on 3 floors out of 15 (and room keys do not give you access to those 3 floors unless you are staying there), antiquated bathroom fixtures, shower-heads, etc...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2016
Professional overall service, excellent service, location, access and accommodations.
Comment from Hotel Management
Sep 15, 2016 by Rodrigo P., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P.
4 out of 5
by Gerald from Yorktown, VA

Solid Central city place to stay

Posted Aug 8, 2016 on Hotels
All in all very good. The only drawback was that I stayed Friday night and they have a band playing until 2am (Sat morning) and I had to get up at 5am to leave for the airport. The center of the hotel is open like Embassy Suites so all the noise from below reverberates throughout the hotel.
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel we value your feedback and we are taking notes of your comments. We hope you will visit us again. Sincerely, Rodrigo P Front Office Manager