Ratings based on 507 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Curtious Hotel Staff

Posted Feb 16, 2017
Pros: Staff , Shuttle bus
Location: Easy to walk to restaurants. Bamboo is excellent.
Staff at check-in was very helpful and curious. Shuttle bus to airport is free and convenient.
Comment from Hotel Management
Feb 17, 2017 by DT, Hotel Management
Dear, Thank you for choosing us as your lodging option. We are so pride to know that you had a good stay on Fairfield Inn Monterrey Airport, we are working to achieve the best stay with a memorable experience. Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Comfy and close to the airport

Posted Jan 10, 2017
Great for when you need to stay close to the airport not paying the hefty prices of other hotels
Comment from Hotel Management
Jan 11, 2017 by DT, Hotel Management
Dear Mr Frank, Thank you for choosing us as your lodging option. We are so pride to know that you had a good stay on Fairfield Inn Monterrey Airport, we are working to achieve the best stay with a memorable experience. Please come back soon!
5 out of 5
by A verified traveler from Mexico

Solid choice

Posted Nov 20, 2016 on Hotels
Great place for a stay close to the airport.
2 out of 5
by A verified traveler from Fort Wayne, United States of America

Cheap hotel showing its age

Posted Nov 19, 2016
Only stayed here because other airport hotels were booked up. Checking in they said my reservation had been cancelled. No reason why. They did have a room. Carpets are worn and dirty. Towels are old and scratchy. My room smelled like overdose of spic n span cleaner. Marriott needs to over-haul as this is not up to standards.
2 out of 5
by A verified traveler from US

Bad internet

Posted Oct 26, 2016
Pros: Airport shuttle on time and location. Great restaurants at walking distance. The room was not worth the money spent.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Cons: Internet, hair dryer did not work, i asked staff at the counter if when shuttle arrive if they can announce its arrival for people like me having breakfast, they declined politely. The elevatot clisest to rhe lobby was broken so had to use the secondary elevator 50 yards away
Location: Location was great
Comment from Hotel Management
Oct 30, 2016 by Verónica Velásquez, Hotel Management
Dear Mario: Thank you for your response, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for did not meet your expectations about the Internet. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Ee hope to have an opportunity to better your experience with us whenever your travels bring you back to Monterrey. Sincerely,
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 10, 2016
Pros: Friendly staff
Cons: needs to be updated
Location: Good walking to local restaurants
Friendly staff, easy access from airport xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Oct 12, 2016 by Verónica Velásquez, Hotel Management
Dear Guest: Thank you for taking the time to share your recent experience at the Fairfield Inn Monterrey Airport with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. I hope you will consider Fairfield Inn Monterrey Airport on your next visit to Monterrey Best regards!
5 out of 5
by A verified traveler

Posted Oct 6, 2016 on Hotels
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Estimado Huésped: Muchas gracias por calificarnos con excelencia en referencia a su reciente estadía, nos da gusto saber que disfrutó de su estadía en Fairfield Inn by Marriott Monterrey Aeropuerto. Estamos trabajando para ofrecerle un servicio de calidad con la intención de que su estancia con nosotros sea exitosa y confortable ya sea que nos visite por negocios o placer. Esperamos verlo pronto de regreso en éste su Hotel, gracias por su preferencia. Saludos Cordiales!
5 out of 5
by A verified traveler

Posted Sep 13, 2016 on Hotels
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Estimado Huésped: Muchas gracias por hospedarse en Fairfield Inn by Marriott Monterrey Aeropuerto. Estamos complacidos de saber que disfrutó de su estadía con nosotros, esperamos volver a recibirlo en un futuro próximo. Saludos Cordiales!
5 out of 5
by A verified traveler from Mcallen,Tx

Posted Sep 12, 2016 on Hotels
Great place to stay while waiting to catch a flight out of Monterrey airport
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear Guest: Thank you for staying with us. Our services and facilities have been designed to make your stay as pleasant and effective as it can be; thank you for your recognition. Please come back soon! We will be glad to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from McAllen

Great deal!

Posted Sep 7, 2016
Friendly staff, great room, delicious breakfast, great price
Comment from Hotel Management
Sep 9, 2016 by DT, Hotel Management
Thank you for taking the time to sharing your experience at the Fairfield Inn Monterrey Airport. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best Regards!