Ratings based on 269 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
very nice hotel and very comfortable. nice and modern hotel.
Comment from Hotel Management
Feb 5, 2017 by RR, Hotel Management
Dear Guest Thank you very much for your comments, we hope to have you back soon and visiting Monterrey again and staying at our hotel Best regards The Management
4 out of 5
by A verified traveler

Thank you for your excellent service.

Posted Dec 15, 2016 on Hotels
Hotel was clean. Personnel courteous.Room nice and clean. The only downside was that the A/C did not cool. We had to call twice for technician to come and check A/C. He did what he could and left. It was already 11 PM. We tried to sleep through the night. We asked for new room. This is when we received great service. Rogelio from the front desk came showed us a second room. A/C was not cooling either. We left the hotel early in the morning. He promised to have us a cool room and move our belongings there. We returned to the hotel past 10 pm. Rogelio had made good on his promise. We had a new room and our belongings were already there. We were able to sleep well this night. Thank you Rogelio for the excellent service you provided. Thank you Fiesta Inn - Valle.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear guest It is a pleasure to know that you had a good stay in our hotel, we also want to thank you for the time you have taken to let us know about the details of the air conditioning in your room, we have already taken action to correct this situation. Have a great day Best regards Rafael Ramírez Hotel General Manager
5 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Muchas gracias por sus comentarios Que tenga un grandioso fin de semana Saludos cordiales Rafael Ramírez Gerente General
5 out of 5
by Jeomhak from Seoul, Korea

Nice and comfortable hotel.

Posted Aug 21, 2016 on Hotels
Very nice compared to the price. I enjoyed the stay this time very much and stay there ince again.
3 out of 5
by roberto

Posted Aug 15, 2016 on Hotels
The Hotel is quite new but we had to check out after the first night due the impossibility of sleeping. High noise all over the hotel, we had 3 rooms and all of us had the same problem. Very poor help from the reception.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Good location for San Pedro area

Posted Aug 2, 2016
Staff is very friendly. Rooms are fine for a night or two. Location is good for San Pedro area.
4 out of 5
by Norah

Posted Jul 17, 2016 on Hotels
Terrible food for Monterrey with such delicious tastes.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 5, 2016 on Hotels
5 out of 5
by Xavier from Brownsville

Excellent Hotel !!!

Posted May 23, 2016 on Hotels
Excellent Hotel ! Great Location, Amazing customer service with Wonderful food at the Hotel's restaurant. I have been staying at this hotel every other weekend for the past 2 months and will return until the end of June as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Lovely, quick stay.

Posted May 17, 2016
Pros: Quiet, clean.
Location: It is in a great locations. There are a lot of restaurants near-by.
We only stayed here for two nights, and were mostly out and about since we were in the city for a wedding. The hotel is very beautiful, clean, and modern upon entering. The check-in was fast. They have a private parking lot and garage in the back which ensures safety. I left my car parked in the garage the entire stay and used uber (super cheap in mexico!) The rooms are a great size and super clean! Had absolutely no problem with hot water or the AC. Everything was perfect. It is a very quiet hotel. You can not hear any cars or people from outside, despite being right next to a main and busy road. The check-out was also fast. The staff is very nice. Highly recommend and will definitely be back!