Ratings based on 148 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, everything we needed to do business

Posted Apr 24, 2017
Everything was fine, very comfortable, people very friendly
Comment from Hotel Management
May 3, 2017 by Rosario Romero, Hotel Management
We really appreciate your preference and comments; Hope to see you soon! Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel and comfortable.. Close to everything👏

Posted Mar 22, 2017
My experience was very nice... All the staff very frendly and full service very comfortable. Without doubt my next stay will do at 5 Points Hotel. Thank you very much🙏👍☺ Enrique
Comment from Hotel Management
Mar 24, 2017 by r.romero, Hotel Management
Dear Enrique, We appreciate your comments, we´ll be glad to host you in your next visit to the city. Best Regards. Rosario Romero.
5 out of 5
by A verified traveler from r

great place to stay

Posted Mar 14, 2017
I will definitely stay in this hotel again. Everything was clean and modern. we loved the breakfast because it had so many options to choose from.
Comment from Hotel Management
Mar 14, 2017 by r.romero, Hotel Management
Dear Erica, We appreciate your comments and preference! Hope to see you soon. Best Regads.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Monterrey

Posted Mar 12, 2017
It has been 2 years since I stayed at this hotel. Everything looks same but I disappointed with amenities and cleaness which are different from the past stays.
Comment from Hotel Management
Mar 16, 2017 by Rosario Romero, Hotel Management
Dear Greg, We appreciate your comments and preference. Please accept our apology for not meeting your expectations during your stay. We will take care about your suggestions regarding amenities and cleaness. Hope to see you soon! Rosario Romero. Ecommerce Coordinator.
5 out of 5
by Roberto Carlos

This traveler left a rating score only Posted Dec 22, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Green bay

Nice hotel close to food, bars and places to see

Posted Dec 17, 2016
Had a great time touring the city historical sites .
Comment from Hotel Management
Dec 21, 2016 by r.romero, Hotel Management
Thank you very much for your preference! Hope to see you soon :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Good enough for the money

Posted Oct 31, 2016 on Orbitz
Pros: Location and the staff
Cons: The toilet tissue needs to be better quality
AC too noisy the bathroom needs some help, but all in all it's a good hotel
4 out of 5
by A verified traveler

Good location

Posted Sep 28, 2016
Good location but the hotel is too basic for the cost.
4 out of 5
by A verified traveler

Close to shopping and restaurants

Posted Sep 20, 2016 on Hotels
This hotel is close to Walmart and Sam's Club and is within walking distance to multiple restaurants and nightclubs. The hotel staff was very pleasant and housekeeping would even call us to ask us if we needed anything. The room size was more than adequate and it did have a coffee maker, ironing board, and hairdryer. The room had a very small mini fridge but it would have been great if they had a microwave as well. They do provide lotion, soap, shampoo,conditioner, and body wash so that was helpful since we forgot a few of our toiletries. When we were there, the hotel was very quiet and we had no problems with external noise from other guests. They do have a free breakfast buffet but we can't comment on the quality or variety since we didn't get up early enough to eat each morning. Overall, our stay was very pleasant. The only only thing that I would have a complaint about would be the beds. The beds were very uncomfortable (too firm) and low.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2016 on Hotels