Avenida Miguel Aleman, 6064, Colonia Torres de Linda Vista, Guadalupe, NL
Reviews
9.0
Wonderful
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I was bounce charge in my check-in. My room did not have the coffe maker. I was tell the breakfast was included, arrived to the restaurant and my room was not in the free breakfast list. Among others. sincerely, one of the worst experiences in hotels in my life.
CHRISTIAN
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Buenos días, Gracias por sus comentarios Sr. Haro, lamentamos mucho los inconvenientes que sucedieron en su estancia con nosotros. Como ya lo habíamos acordado, en su proxima estancia se le estará dando el descuento acordado. Lo esperamos pronto.
4/10 Poor
Sergio
Business traveler, Traveled with family
Feb 25, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A/c not cooling, the fan shroud was off and air was recirculating. We had to prop it to stay fixed.
Breakfast is horrible. Frozen pancakes. Bacon very low quality. Just charge for a good quality breakfast
El baño no estaba limpio, aun tenia cabellos en el resumidero, no incluyeron el dedayunonpara dos personas, solo para 1 y en otra reservacion el mismo dia no fue incluido
Gracias por visitarnos, los esperamos pronto!Saludos
6/10 Okay
jorge
Sep 27, 2023
Liked: Staff & service, room comfort
marriot name means nothing
sad place ,no air conditioning in the lobby ,room ok very loud a/c/ ,breakfast area no air ,contractors working in there making lots of noise plus dust ,food terrible also no a buffet frozen food horrible
marriot name means nothing anymore ,wont recommend
jorge
Stayed 1 night in Sep 2023
Response from Reservaciones on Sep 28, 2023
Lamentamos no haber cumplido sus expectativas, seguiremos trabajando para mejorar nuestro servicio
My family and I reserved two rooms for the weekend. The receptionist was not friendly upon arrival, and the AC was not on in the lobby. Our rooms never cooled w the AC on lowest. The water pressure in the shower was non existent, while the sink it was working well. We paid extra for breakfast w our expedia reservation, the dining area had NO AC and only 1 small fan. The food was cold, my son was given cold hash browns and the restaurant had no syrup for pancakes. We will not be returning to the hotel.
Mayy
Response from reservas on Jun 29, 2023
Buenas TardesGracias por compartirnos sus comentarios de su experiencia con nosotros, nos enfocaremos en darle seguimiento para mejorar nuestros procesos y servicio dentro de las instalaciones.Saludos,
The air conditioner was not working properly, no cold air! They could not move us to another room until the next day, and they did, then everything was fine afterwards.
Byanca
Response from reservas on May 12, 2023
Muchas gracias por haberse hospedado con nosotros y compartimos su experiencia.Seguimos trabajando para brindarle un mejor servicio.Saludos,
There was not enough staff in lobby and at room service. The restaurant that gave dinner service was not good.
Marcela
Stayed 5 nights in Feb 2023
Response from reservas on Apr 14, 2023
Gracias por haberse hospedado con nosotros, esperamos a que regrese pronto y que su estancia sea mas que placentera.Seguimos trabajando para mejorar nuestro servicio.Saludos,
The room smelled really bad and old. The beds were really old you could feel the springs. We only stayed one night there and we ended up renting a different hotel.
Nos encantó los servicios para las familias. Alberca climatizada y almuerzo. Esperábamos un all u can eat, pero fue a la carta. Nada mal, son muy consistentes y buenas porciones. El hotel ya tiene sus añitos no es nuevo pero está mantenido. No me gustó que la bebida de cortesía fuera solo cerveza. No tomamos cerveza, así que no pudimos usar los pases. Una limonada, refresco o cóctel pudiera haber sido buena opción. Esperamos una mejora en este aspecto para disfrutarlo al 100. Muchas gracias