Indoor pool

Reviews of Four Points by Sheraton Monterrey Linda Vista

3.5 out of 5
Four Points by Sheraton Monterrey Linda Vista
Avenida Miguel Aleman, 6064, Colonia Torres de Linda Vista, Guadalupe, NL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 546 out of 822 reviews" "
Rating 8 - Good. 195 out of 822 reviews" "
Rating 6 - Okay. 37 out of 822 reviews" "
Rating 4 - Poor. 26 out of 822 reviews" "
Rating 2 - Terrible. 18 out of 822 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023

2/10 Terrible

CHRISTIAN

Business traveler
I was bounce charge in my check-in. My room did not have the coffe maker. I was tell the breakfast was included, arrived to the restaurant and my room was not in the free breakfast list. Among others. sincerely, one of the worst experiences in hotels in my life.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Buenos días, Gracias por sus comentarios Sr. Haro, lamentamos mucho los inconvenientes que sucedieron en su estancia con nosotros. Como ya lo habíamos acordado, en su proxima estancia se le estará dando el descuento acordado. Lo esperamos pronto.

4/10 Poor

Sergio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A/c not cooling, the fan shroud was off and air was recirculating. We had to prop it to stay fixed. Breakfast is horrible. Frozen pancakes. Bacon very low quality. Just charge for a good quality breakfast

8/10 Good

Elizabeth S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything, but I don’t like that the refrigerator inside the room is missing.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gumaro, Laredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023

10/10 Excellent

Gumaro, Laredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesone
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Silverio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Odded V.

Business traveler
Disliked: Property conditions & facilities
Terrible WiFi. Hair dryer missing. Coffee pot missing.
Stayed 4 nights in Nov 2023

4/10 Poor

Jabel De marco

Business traveler
Liked: Property conditions & facilities, room comfort
Pelos en el baño
El baño no estaba limpio, aun tenia cabellos en el resumidero, no incluyeron el dedayunonpara dos personas, solo para 1 y en otra reservacion el mismo dia no fue incluido
Stayed 3 nights in Nov 2023

8/10 Good

Dongwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Luis

Traveled with family
Liked: Cleanliness
Stay
It was OK..
Stayed 2 nights in Oct 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from reservas on Oct 31, 2023
Gracias por visitarnos, los esperamos pronto!Saludos

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from reservas on Oct 31, 2023
Gracias por visitarnos, los esperamos pronto!Saludos

10/10 Excellent

Anabelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in excellent conditions
Stayed 2 nights in Oct 2023
Response from reservas on Oct 31, 2023
Gracias por visitarnos, los esperamos pronto!Saludos

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from reservas on Oct 31, 2023
Gracias por visitarnos, los esperamos pronto!Saludos

10/10 Excellent

Ernesto

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from reservas on Oct 31, 2023
Gracias por visitarnos, los esperamos pronto!Saludos

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria A
Wonderful staff
Stayed 1 night in Oct 2023
Response from reservas on Oct 31, 2023
Gracias por visitarnos, los esperamos pronto!Saludos

6/10 Okay

jorge

Liked: Staff & service, room comfort
marriot name means nothing
sad place ,no air conditioning in the lobby ,room ok very loud a/c/ ,breakfast area no air ,contractors working in there making lots of noise plus dust ,food terrible also no a buffet frozen food horrible marriot name means nothing anymore ,wont recommend
Stayed 1 night in Sep 2023
Response from Reservaciones on Sep 28, 2023
Lamentamos no haber cumplido sus expectativas, seguiremos trabajando para mejorar nuestro servicio

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservaciones on Sep 25, 2023
¡Muchas gracias por su calificación!

6/10 Okay

Ana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The stay was below average, the guest are last priority
Stayed 2 nights in Sep 2023
Response from Reservaciones on Sep 13, 2023
Agradecemos sus comentarios, serán escalados con el departamento correspondiente.

4/10 Poor

Micah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
No refrigerator in room. No restraint in hotel. Staff was very helpful and nice
Stayed 3 nights in Aug 2023
Response from Reservaciones on Sep 13, 2023
Agradecemos sus comentarios, serán escalados con el departamento correspondiente.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from reservas on Aug 28, 2023
Gracias por habernos visitado, los esperamos pronto!

10/10 Excellent

Raul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The many options there are to eat
Stayed 2 nights in Aug 2023
Response from reservas on Aug 22, 2023
Gracias por haberse hospedado con nosotros.Los esperamos pronto!

10/10 Excellent

Jackie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Shower head , I did not like
Stayed 1 night in Jul 2023
Response from reservas on Aug 1, 2023
Gracias por compartirnos sus comentarios de su experiencia con nosotros, seguiremos trabajando para brindarle un mejor servicio.Saludos,

10/10 Excellent

carlos

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS VERRY NICE AND CLEAN THE ONLY THING IS THAT GUESTS SHOULD HAVE ACCESS TO THE ICE MACHINE INSTEAD OF ASKING CLERK EVERYTIME WE NEED SOME
Stayed 3 nights in Jul 2023
Response from reservas on Jul 18, 2023
Gracias por haberse hospedado con nosotros, esperamos a que regrese pronto!Saludos,

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Jul 2023
Response from reservas on Jul 12, 2023
Gracias por haberse hospedado con nosotros.Saludos,

10/10 Excellent

Ivett

Stayed 1 night in Jul 2023
Response from reservas on Jul 11, 2023
Gracias por compartirnos sus comentarios de su experiencia con nosotros.los esperamos pronto!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from reservas on Jul 11, 2023
Gracias por compartirnos sus comentarios de su experiencia con nosotros.los esperamos pronto!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from reservas on Jun 27, 2023
Gracias por hospedarse con nosotros los esperamos,Saludos

4/10 Poor

Mayy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My family and I reserved two rooms for the weekend. The receptionist was not friendly upon arrival, and the AC was not on in the lobby. Our rooms never cooled w the AC on lowest. The water pressure in the shower was non existent, while the sink it was working well. We paid extra for breakfast w our expedia reservation, the dining area had NO AC and only 1 small fan. The food was cold, my son was given cold hash browns and the restaurant had no syrup for pancakes. We will not be returning to the hotel.
Response from reservas on Jun 29, 2023
Buenas TardesGracias por compartirnos sus comentarios de su experiencia con nosotros, nos enfocaremos en darle seguimiento para mejorar nuestros procesos y servicio dentro de las instalaciones.Saludos,

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from reservas on Jun 8, 2023
Gracias por haberse hospedado con nosotros, y por compartirnos su experiencia.

6/10 Okay

Byanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner was not working properly, no cold air! They could not move us to another room until the next day, and they did, then everything was fine afterwards.
Response from reservas on May 12, 2023
Muchas gracias por haberse hospedado con nosotros y compartimos su experiencia.Seguimos trabajando para brindarle un mejor servicio.Saludos,

10/10 Excellent

ruben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Clean hotel great rooms safe location
Stayed 1 night in Apr 2023
Response from reservas on May 9, 2023
Gracias por compartimos su experiencia de su estancia con nosotros.Los esperamos pronto!Saludos,

10/10 Excellent

Carlos E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Excellent service
Stayed 1 night in Apr 2023
Response from reservas on Apr 14, 2023
Gracias por haberse hospedado con nosotros, esperamos a que regrese pronto y que su estancia sea mas que placentera.Saludos,

10/10 Excellent

Roberto

Stayed 1 night in Mar 2023
Response from reservas on Apr 14, 2023
Gracias por haberse hospedado con nosotros, esperamos a que regrese pronto y que su estancia sea mas que placentera.Saludos,

10/10 Excellent

Cutberto Bolanos,, Riverside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us it was a great experience and many things are closed by. Great customer service and clean property.
Stayed 3 nights in Mar 2023
Response from Reservaciones on Mar 13, 2023
Thank you for your preference

10/10 Excellent

JUAN

Stayed 1 night in Mar 2023
Response from Reservaciones on Mar 15, 2023
Muchas gracias, esperamos verlo nuevamente en su siguiente visita.

6/10 Okay

Ernesto

Stayed 1 night in Mar 2023
Response from Reservaciones on Mar 15, 2023
Muchas gracias, esperamos verlo nuevamente en su siguiente visita.

8/10 Good

Marcela

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
There was not enough staff in lobby and at room service. The restaurant that gave dinner service was not good.
Stayed 5 nights in Feb 2023
Response from reservas on Apr 14, 2023
Gracias por haberse hospedado con nosotros, esperamos a que regrese pronto y que su estancia sea mas que placentera.Seguimos trabajando para mejorar nuestro servicio.Saludos,

10/10 Excellent

Patricia, Cypress

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from reservas on Mar 21, 2023
Muchas gracias por compartirnos su experiencia con nosotros.Saludos, lo esperamos pronto !

2/10 Terrible

Sabino

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled really bad and old. The beds were really old you could feel the springs. We only stayed one night there and we ended up renting a different hotel.
Stayed 5 nights in Jan 2023

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almuerzo, alberca climatizada y céntrico.
Nos encantó los servicios para las familias. Alberca climatizada y almuerzo. Esperábamos un all u can eat, pero fue a la carta. Nada mal, son muy consistentes y buenas porciones. El hotel ya tiene sus añitos no es nuevo pero está mantenido. No me gustó que la bebida de cortesía fuera solo cerveza. No tomamos cerveza, así que no pudimos usar los pases. Una limonada, refresco o cóctel pudiera haber sido buena opción. Esperamos una mejora en este aspecto para disfrutarlo al 100. Muchas gracias
Stayed 1 night in Jan 2023
Response from Reservaciones on Jan 31, 2023
Muchas gracias por su preferencia

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Dec 2022
Response from reservaciones on Jan 2, 2023
Gracias por haberse alojado con nosotros.Saludos,

6/10 Okay

Luz

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2022
Response from reservaciones on Dec 29, 2022
Gracias por haberse hospedado con nosotros, es de suma importancia su calificación para seguir trabajando y dar un mejor servicio.

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from reservaciones on Dec 21, 2022
Gracias por haberse hospedado con nosotros, esperamos verlo pronto !!

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from reservaciones on Nov 23, 2022
Gracias por haberse hospedado con nosotros!!

2/10 Terrible

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to restaurants. I just wish it served breakfast but there is plenty of restaurants nearby.
Stayed 4 nights in Oct 2022
Response from reservaciones on Nov 3, 2022
Gracias por haberse hospedado con nosotros, esperamos tenerlo de vuelta pronto !